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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 nsm fast event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

Evaluate Now

Documents related to » nsm fast event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

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SAP Bolsters NetWeaver's MDM Capabilities Part One: Event Summary


SAP's determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by its recent willingness to acquire catalog and product content management (PCM) vendor A2i, knowing its inclination to acquire little when it comes to technology vendors. Apparently, there should be some compelling time-to-market urge to add PCM value within the master data management (MDM) realm.

nsm fast event resolution  SAP MDM,application architecture,customer master data,data cleansing,data migration,definition of master data,enterprise master data management,enterprise service oriented architecture,master data,master data management,master data management architecture,master data management mdm,master data management sap,master data management software,master data management tools Read More

Microsoft Business Network (MBN)--Coming of Age? Part One: Event Summary


While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take some immense doing before it becomes a retailers' equivalent of what the Sabre reservation system means to airline agents.

nsm fast event resolution  whether a transaction is transmitted in EDI format or XML is largely secondary to the fact that electronic document and data exchange is growing rapidly. For more information, see EDI versus XML--Working in Tandem Rather than Competing? To that end, Microsoft has begun talking to many independent software vendors (ISVs) about providing support for applications, services, and infrastructure. For example, working closely with Inovis Inc ., a provider of business commerce automation solutions that was Read More

Fast Facts: Latest Sales & Marketing Stats


Here are the latest facts and stats about digital sales and marketing. This collection of new marketing stats will help you stay in sync with the latest industry trends and inform your marketing automation strategies, including lead generation, e-mail, social media, and more.

nsm fast event resolution  marketing automation, e-mail campaigns, marketing automation platform, marketing campaign management, lead management, social media management, social media marketing, market segmentation Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

nsm fast event resolution  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

nsm fast event resolution  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More

Oracle's 2015 Q2 Earnings: In the Fast Lane to Cloud Dominance


Oracle's recent earnings are reviewed and analyzed by product. This report demonstrates that Oracle's growth was greater than expected, largely owing to its performance in the software-as-a-service (SaaS) and platform-as-a-service (PaaS) markets.

nsm fast event resolution  s 2015 Q2 Earnings: In the Fast Lane to Cloud Dominance Oracle''s recent earnings are reviewed and analyzed by product. This report demonstrates that Oracle''s growth was greater than expected, largely owing to its performance in the software-as-a-service (SaaS) and platform-as-a-service (PaaS) markets. Read More

TEC Offer Tools for Software Selection at Gartner's Small Business Vision Event in Boston


According to TEC, selections for enterprise software such as ERP, ECM, CRM, or SCM solutions may fail to meet requirements if an organisation undertakes a selection process without a comprehensive understanding of its unique business needs. TEC believes that problems arise when companies do not prepare a proper request for information (RFI) to evaluate the pertinent responses from their short-listed vendors. However, TEC states that its sophisticated means for performing requirements analysis will ease the selection burden.

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Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams


What do you get when you mix the efforts of TIBCO, a provider of analytics and event-processing software, and Teradata, a provider of enterprise data warehouse and analytics solutions? You get a big data platform that can capture and simultaneously analyze historical and real-time data generated through real-time event streams. From now on, TIBCO Spotfire event analytics will be an important

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Replicate with Integrity: Protecting VMware Data to Ensure Fast Recovery and Business Continuity


For disaster recovery, remote replication is a simpler alternative to traditional servers. However, simple replication in a virtual server can affect the consistency of files or applications and create longer recovery cycles. Find out how two virtual machine (VM) solutions can overcome these limitations to deliver consistent replication and fast recovery of stored data for uninterrupted processes and business continuity.

nsm fast event resolution  with Integrity: Protecting VMware Data to Ensure Fast Recovery and Business Continuity For disaster recovery, remote replication is a simpler alternative to traditional servers. However, simple replication in a virtual server can affect the consistency of files or applications and create longer recovery cycles. Find out how two virtual machine (VM) solutions can overcome these limitations to deliver consistent replication and fast recovery of stored data for uninterrupted processes and business Read More

Time to Change: New Thoughts on Supporting Business Change Fast and Flexibly


To succeed in ever-changing market conditions, you must manage and navigate an information network of business partners. Though you may have long focused your IT efforts on automating internal processes to save money, now you need to rethink how technology can support and transform the way decisions are made and business is conducted—both within and across your boundaries, focusing on key business processes. Learn more.

nsm fast event resolution  to Change: New Thoughts on Supporting Business Change Fast and Flexibly Learn how a new, interconnected economy is forcing companies to manage an ever-growing information network - and the best way to adopt new technologies to give you greater flexibility for faster growth while maintaining business integrity. Source: SAP Resources Related to Time to Change: New Thoughts on Supporting Business Change Fast and Flexibly : Change Management (Wikipedia) Time to Change: New Thoughts on Supporting Read More

Giving Trade Companies Fast Time to Value


To succeed, wholesale distributors must respond quickly to customers’ expectations of high-quality, differentiated services. Good supplier relationships are crucial, too. Operational excellence and information transparency are key to keeping these important relationships running smoothly. Find out about solutions that can help you improve transparency and coordination, and also streamline inventory management.

nsm fast event resolution  Trade Companies Fast Time to Value To succeed, wholesale distributors must respond quickly to customers’ expectations of high-quality, differentiated services. Good supplier relationships are crucial, too. Operational excellence and information transparency are key to keeping these important relationships running smoothly. Find out about solutions that can help you improve transparency and coordination, and also streamline inventory management. Read More

Fast Close in 2006: Achieving Quick Wins and Big Wins


The “fast close” describes the ability to complete accounting cycles and close books quickly. Companies that don’t close fast often miss reporting deadlines, and can suffer in the eyes of shareholders, investors, regulatory agencies, and trade exchanges. However, companies can overcome barriers to fast close by shifting some tasks outside the close process, and by automating traditionally manual consolidation functions.

nsm fast event resolution  Close in 2006: Achieving Quick Wins and Big Wins The “fast close” describes the ability to complete accounting cycles and close books quickly. Companies that don’t close fast often miss reporting deadlines, and can suffer in the eyes of shareholders, investors, regulatory agencies, and trade exchanges. However, companies can overcome barriers to fast close by shifting some tasks outside the close process, and by automating traditionally manual consolidation functions. Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

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