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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 nsm effective event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » nsm effective event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

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3 Components of an Effective Cost Management System


Success in today s manufacturing sector requires disciplined approaches to all aspects of business strategy. For process improvement, companies implemented lean manufacturing programs. Data integration needs led to data warehouses and enterprise resource planning systems. Companies must now dedicate the same level of strategy and planning to developing a cost management process that drives results.

nsm effective event resolution  Components of an Effective Cost Management System Success in today s manufacturing sector requires disciplined approaches to all aspects of business strategy. For process improvement, companies implemented lean manufacturing programs. Data integration needs led to data warehouses and enterprise resource planning systems. Companies must now dedicate the same level of strategy and planning to developing a cost management process that drives results. Read More

The Four Elements of an Effective Food Safety Management System


As processors develop and enhance their food safety management systems (FSMSs), four key components enable them to meet demands with minimal business disruption, for a manageable cost. Processors can use the information in this paper to identify, develop, or jump-start an FSMS that includes these four components plus the critical dimension of complete integration.

nsm effective event resolution  Four Elements of an Effective Food Safety Management System As processors develop and enhance their food safety management systems (FSMSs), four key components enable them to meet demands with minimal business disruption, for a manageable cost. Processors can use the information in this paper to identify, develop, or jump-start an FSMS that includes these four components plus the critical dimension of complete integration. Read More

5 Steps to Effective Resource Management


Effective resource management not only impacts profitability, it generates loyalty that translates to competitive advantages in recruiting and retaining the best people. System inefficiencies, however, often make it difficult for businesses to find time to improve their resource management processes or upgrade their systems. Find out how these five steps can help your business in its resource management planning efforts.

nsm effective event resolution  Steps to Effective Resource Management Effective resource management not only impacts profitability, it generates loyalty that translates to competitive advantages in recruiting and retaining the best people. System inefficiencies, however, often make it difficult for businesses to find time to improve their resource management processes or upgrade their systems. Find out how these five steps can help your business in its resource management planning efforts. Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

nsm effective event resolution   Read More

5 Tips to Effective Succession Planning


Succession planning systems manage business risk and ensure leadership and critical role continuity across all levels of an organization. This field guide will explore five critical steps to ensure that you get the most out of your succession planning investments.

nsm effective event resolution  Tips to Effective Succession Planning Succession planning systems manage business risk and ensure leadership and critical role continuity across all levels of an organization. This field guide will explore five critical steps to ensure that you get the most out of your succession planning investments. Read More

10 Principles for Building an Effective Human Capital Plan


Almost every business leader says that people are their most important asset, but few do anything about it. If you are going to take this principle seriously, then human capital planning is crucial. The 10 principles outlined in this white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people.

nsm effective event resolution  Principles for Building an Effective Human Capital Plan Almost every business leader says that people are their most important asset, but few do anything about it. If you are going to take this principle seriously, then human capital planning is crucial. The 10 principles outlined in this white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people. Read More

Developing an Effective Document/Record Management Strategy for Today's Regulatory Environment


To better understand record management (RM) challenges related to regulatory compliance in the financial services and health care industries, it is important to know why the laws and acts were written and codified. This knowledge will help organizations understand why the RM team is creating and maintaining new records, and how report management can ease RM compliance challenges.

nsm effective event resolution  an Effective Document/Record Management Strategy for Today''s Regulatory Environment To better understand record management (RM) challenges related to regulatory compliance in the financial services and health care industries, it is important to know why the laws and acts were written and codified. This knowledge will help organizations understand why the RM team is creating and maintaining new records, and how report management can ease RM compliance challenges. Read More

Hiring on Assumptions Is Not Cost-effective


The importance of resource selection is undervalued in the software industry. But in fact, the resource selection process is directly related to software development mission success. The in-house interview process typically fails to achieve comprehensive in-depth skills assessment, and is not cost-effective. However, you can improve matters by integrating external technical skills assessment expertise into the hiring process.

nsm effective event resolution   Read More

Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams


What do you get when you mix the efforts of TIBCO, a provider of analytics and event-processing software, and Teradata, a provider of enterprise data warehouse and analytics solutions? You get a big data platform that can capture and simultaneously analyze historical and real-time data generated through real-time event streams. From now on, TIBCO Spotfire event analytics will be an important

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Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half


Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

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Creating an Effective Social Recruiting Strategy—A Guide


This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company brand recognition, and reduce sourcing costs to meet company objectives.

nsm effective event resolution  an Effective Social Recruiting Strategy—A Guide This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company brand recognition, and reduce sourcing costs to meet company objectives. Read More

All Aboard: Effective Onboarding Techniques and Strategies


Onboarding is not a “nice-to-have,” but rather a need-to-have. You spend considerable time and money filling job vacancies—so why not take steps to ensure new hire retention? When you leverage new employees’ experience into competitive advantage, you’ll see greater efficiency, gains in retention and productivity, and the improved company brand that result from an engaged and motivated workforce. Find out how.

nsm effective event resolution  Aboard: Effective Onboarding Techniques and Strategies Onboarding is not a “nice-to-have,” but rather a need-to-have. You spend considerable time and money filling job vacancies—so why not take steps to ensure new hire retention? When you leverage new employees’ experience into competitive advantage, you’ll see greater efficiency, gains in retention and productivity, and the improved company brand that result from an engaged and motivated workforce. Find out how. Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

nsm effective event resolution  Management: The Core of Service Resolution Management Today''s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More