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CRM in Not-for-profit Organizations
Traditionally, customer relationship management (CRM) solutions have been seen as tools for commercial enterprises, aiming to increase sales and ultimately

not for profit organizations  in Not-for-profit Organizations Traditionally, customer relationship management (CRM) solutions have been seen as tools for commercial enterprises, aiming to increase sales and ultimately profit. Although the functionality in CRM packages undoubtedly supports the commercial activities of business, it is worth exploring how the same features can be used to equally good effect in a not-for-profit (NFP) or charity environment. Find out more. Read More
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » not for profit organizations


A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

not for profit organizations  that the organization should Not take customers for granted Ensure that they are satisfied Monitor their behavior Consider internal actions in the context of how they will be perceived by the customer Recognize that customers have options All of these inferences are reasonable as value statements, but success will never be generated by senior management adopting a strategy to become more customer centric . What does this mean operationally? The rank and file are all too aware of the contention between Read More
Less Stock, More Profit: Inventory Optimization
Inventory optimization is the area where most enterprise resource planning (ERP) software implementations get the highest and fastest return on investment (ROI)

not for profit organizations  an ERP solution have not added a dedicated inventory optimization module. It is a huge potential for companies to maximize the value of their IT investment for a relatively small incremental cost. It is a fundamental requirement for almost every company to be able to meet customers' requested service levels with a minimum amount of inventory. This means having the right products in stock and virtually nothing else. Excess stock means excess capital outlay, which has a massive impact on profitability. Read More
Human Capital Management: How Top Organizations Drive Company Profits Efficiently
This benchmarking study analyzes human resources (HR) performance for over 200 best-practice companies in three categories: process and transactional support

not for profit organizations  sense that outsourcing does not always drive first-quartile performance. In analyzing the cost per employee for in-house versus outsourced services, for example, we find significant cost gaps in payroll and benefits administration between first-quartile and average companies. Even more important, best practices are not always as prevalent in outsourced functions as they are with companies that control more of their HR functions. A possible explanation for the inconsistency of these findings is that Read More
Three Mistakes Organizations Are Making That Kill CRM Collaboration
Many experts are talking and writing about how collaboration can improve the relationship between a company and its customers, but most of them assume that

not for profit organizations  promises. CRM software is not a magic bullet for fixing these issues, but they can certainly help. CRM vendors have started offering functionality that can help you manage internal business processes, projects, and even content and human resources. Another relatively recent innovation includes integration with product development tools, social media and crowd-sourcing platforms, and business analytics. Check out my recent CRM buyer’s guide for extended analysis of innovative CRM solutions offering the Read More
Financial Forecasting: Room for Improvement for People, Process and Technology
Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the

not for profit organizations  Forecasting: Room for Improvement for People, Process and Technology Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the next month, quarter or year, and be able to respond quickly when the actuals vary significantly from the forecast. Forecasting may be equal parts art and science, but the most dialed-in enterprises report using a solid, collaborative process for generating accurate Read More
Top 6 Enterprise Software Trends to Watch for in 2008-And What It all Means for You
You may still be feeling a little woozy from showing 2007 out the door. Make sure you’re not caught off-guard by 2008, with the top 6 trends you should watch

not for profit organizations  door. Make sure you’re not caught off-guard by 2008, with the top 6 trends you should watch for in the year ahead. 1. ERP—The Technology Matures Granted, ERP vendors have been defining the technology as “mature” for quite a while now, but with limited room for ERP feature and function innovation (from a transactional point of view), they can no longer count on sparkle and flash as a key differentiator. That’s why vendors will seek new ways to show how their ERP solutions can be used in Read More
Identifying the ROI of a Software Application for SCM Part 2: We Are Looking for the Vendor To Tell Us
Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation of ROI often results in making an

not for profit organizations  and statistical analysis does not reside within the company. While that may be the case, it is important for you to be able to understand, monitor and control the process, even if you use an outside consultant. Following these steps will help you do just that: Identify and quantify undesirable symptoms. Perform cause and effect analysis to find possible root causes. Gather data by reason code (in order to prioritize root causes). Quantify and analyze root causes (Pareto analysis). Estimate the positive Read More
9 Things to Look For in Lean Accounting Software for Manufacturers
I attended the Lean Accounting Summit in Orlando in September, and I’m still struck by the totally different attitudes of companies that choose lean

not for profit organizations  contribute to success, if not playing an even more vital role. One example of such overlooked principles: lean accounting. The problem is that lean transformation quickly collides with existing accounting practices—and the sooner a business realizes this, the better. Clearly, you cannot improve during your lean transformation journey without transforming your accounting (and your accounting software in particular). Specific requirements for lean accounting software differ from regular financial and Read More
Advanced Projects for Microsoft Dynamics AX v.4.0 from Adeaca: PPM for PSA Certification Report
Advanced Projects for Microsoft Dynamics AX v.4.0 from Adeaca is now TEC Certified for online evaluation of product portfolio management (PPM) for professional

not for profit organizations  Projects for Microsoft Dynamics AX v.4.0 from Adeaca: PPM for PSA Certification Report Advanced Projects for Microsoft Dynamics AX v.4.0 from Adeaca is now TEC Certified for online evaluation of product portfolio management (PPM) for professional services automation (PSA) in TEC's PPM for PSA Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for Read More
IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 2
Part 1 of this blog topic analyzed IBM’s rationale to acquire ILOG to bolster its service-oriented architecture (SOA) and business process management (BPM

not for profit organizations  optimization purposes. Last but not least, the Oracle WebCenter suite supplies a business process portal interface for users to visualize composite processes. When one adds  Oracle CEP to the above portfolio, which is an in-memory event computation engine that is being integrated with BEA WebLogic Event Server , as part of the Oracle SOA Suite , it is small wonder that IBM had to do something to counter Oracle’s BPM assortment. Hence, the ILOG acquisition. Part 3 of this blog series will analyze the Read More
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

not for profit organizations  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More
Lotus Extends Domino for Unified Messaging and Wireless Communications
Lotus announced a unified messaging initiative that extends the Lotus Domino platform by enabling customers to access e-mail, voice, and fax data from any

not for profit organizations  User Recommendations Lotus has not released a Unified Messaging product and the shipping timeframe for a UM-Ready product will not be until the second quarter of 2000 (probability 70%). Lotus must speed up its attempts to deliver a UM product to market in order to compete one on one with Microsoft Exchange 2000. Users should take the time to adequately evaluate the forthcoming 3rd party additions to Domino. Due to the limited time for the add-on UM products to ship to market, users should be concerned Read More
Aquilon for ERP for SMB Certification Report
Aquilon is TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center

not for profit organizations  for ERP for SMB Certification Report Aquilon is TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

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