Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following categories: the immediate period around the day of service, and forecasting and planning for the day of service. My blog post then expanded on the various approaches to the challenges on the actual day of service.
Part 2 delved more deeply
the launch of a new product or service to customers. At this stage, decision-makers have sufficient time to make decisions that change their capacity, such as hiring, training, contracting, or even laying off resources if business is declining. Demand forecasting. For all of the aforementioned activities to happen, the company must start at the beginning with its demand forecast answering the important questions about how busy the company will be in the future (next month, quarter, or years ahead),