When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.
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OS''s, or on multiple networks? Come , come to the oasis of Nortel ( Clarify ), or PeopleSoft , or, the current King of the CRM Integration hill, Siebel . Ahhhh . That feels better , doesn''t it? Enter the kingdom. Become ''Clarified.'' Sure, it''ll cost you many camels to enter, and you''ll need to rely on the big CRM vendor to do all that messy integration for you, but you''ve been promised Time To Market, a smaller IT investment, happier users because of smoothly-flowing interfaces and access to information,