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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » navigating and other purposes


Vendors Jostle and Profess Economic Stimulus Readiness - Part II
Part I of this blog series tried to analyze not only the opportunity but also the many related strings attached stemming from the American Recovery and

navigating and other purposes  entitled “Stimulus & Beyond (Navigating the Brave New World).”   The conclusion of the keynote session was that while  public sector  organizations stand a fair opportunity to receive unprecedented amounts of economic stimulus funds, the catch is that they need to provide unprecedented transparency and accountability into how those funds are spent while measuring the achievements of those programs. Indeed, many of the “lucky” recipients of funds from the ARRA must meet legal requirements to Read More
Usability as an ERP Selection Criteria
Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use@which puts up a barrier to receiving potential benefits

navigating and other purposes  that complexity and difficulty navigating and using enterprise applications is the main barrier that prevents enterprise resources planning (ERP) and other enterprise-wide software systems from delivering their potential benefits. Indeed, particularly in instances when ERP systems are in fact composed of disparate products that have been purchased and marketed together as an integrated suite, the resulting complexity severely compromises usability and overall serviceability. When packaged software is Read More
Sarbanes-Oxley Readiness with Microsoft Dynamics NAV
Organizations cannot achieve Sarbanes-Oxley compliance without the proper tools. But once these tools have been obtained, compliance becomes an opportunity for

navigating and other purposes  Reconciliation Reporting XBRL Documents Navigating – Following the Audit Trail Customization for Local Requirements. Accounting for Alterations Made to Data Tools to Help Ensure Data Consistency and Integrity of the System Backups Conclusion Additional Resources About Microsoft Dynamics Searches related to Sarbanes-Oxley Readiness with Microsoft Dynamics NAV : Compliance Sarbanes Oxley | Sarbane Oxley Compliance | Sarbanes Oxley 404 Compliance | Sarbanes Oxley ACT | Sarbanes Oxley ACT Compliance | Read More
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

navigating and other purposes  understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer''s needs and implement tools to deal with customers that interact through the Web so they are never lost, mismanaged, avoided, or forgotten. Think Big, But Start Small... Do you know how much email is received each day in your customer service corporate Group Mailboxes? Who replied to those emails? How long did it take? What are customers Read More
Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

navigating and other purposes  promotions personalized to customers navigating a web site). In a nutshell, marketing automation software should be able to capture, blend, mine, and analyze large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify Read More
Arx ICT
Arx develops software for e-commerce and other front- and back-end solutions. Its founder, Wael Ellithy, has a PhD from West Virginia University (US) and has

navigating and other purposes  ICT Arx develops software for e-commerce and other front- and back-end solutions. Its founder, Wael Ellithy, has a PhD from West Virginia University (US) and has developed on ongoing relationship with CyberSource, a company that provides businesses with services and software designed to automate commerce transactions in multisales channels. Read More
Will Glovia Glow Again Through Its Hub And VARs? Part 2: Challenges and User Recommendations
While the Fujitsu/Glovia relationship has worked well in Japan, a difficult market for many other ERP vendors to penetrate, it may prove to be quite a different

navigating and other purposes  Glovia Glow Again Through Its Hub And VARs? Part 2: Challenges and User Recommendations Will Glovia Glow Again Through Its Hub And VARs? Part 2: Challenges and User Recommendations P.J. Jakovljevic - September 10, 2002 Event Summary Glovia International , an e-business applications provider and a subsidiary of Fujitsu Limited (TSE:6702) with headquarters in El Segundo, CA, has recently announced a number of companies as value-reseller (VAR) in the new Glovia Affiliate Program that was launched in Febru Read More
ERP & Co.: How Process Manufacturers Use Technology to Scale New Heights
In this blog post, I’ll examine how growth-oriented organizations will build their IT infrastructure around ERP, and then integrate systems in other related

navigating and other purposes  & Co.: How Process Manufacturers Use Technology to Scale New Heights In this blog post, I’ll examine how growth-oriented organizations will build their IT infrastructure around ERP, and then integrate systems in other related areas to optimize their ERP capabilities. In the Beginning There Was ERP The recent TurtleSpice ERP series featured on the TEC blog features a fictionalized company within the process industry going through the decision process to determine what ERP system would best meet its Read More
Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations
Application vendors find themselves in a precarious situation where, concurrently with dismal revenue inflow, there is a need for bigger investment in the

navigating and other purposes  Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations P.J. Jakovljevic - August 29, 2002 Event Summary The market has recently witnessed a number of high-profile announcements of stalwart vendors in the enterprise applications space. Given the contrasting nature of these announcements, from impressive to disappointing financial performances Read More
Harness the Power of Your Virtual Sales Team
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and plan ways to gather other required

navigating and other purposes  the Power of Your Virtual Sales Team Introduction Winning enterprise software sales deals is not an individual activity but a team pursuit. The fact is that at this point in the history of the commercial application software industry most competing products do what they''re intended to do. Few products fail to perform; few perform markedly better than the rest. And because so many products and services compete for a limited number of buyers, suppliers advertise that they can do everything their Read More
Brain of Supply Chain System
Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because it works on top of all other software

navigating and other purposes  of Supply Chain System Q. What is the ultimate goal of supply chain management in business? A. To perfectly match the supply side activities of procurement, production planning, distribution planning, production allocation, warehouse planning, inventory planning and so forth with the demand side activities of incoming orders and forecasts so that all demands are met with the least cost. Are today''s enterprise resource planning (ERP), supply chain management (SCM), customer relationship management Read More
Electronic Medical Records (EMR) for the Health Care Industry
Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical

navigating and other purposes  Medical Records (EMR) for the Health Care Industry Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as computerized patient records (CPR). Read More
Case Study: New Belgium Brewing
Craft brewery New Belgium found it challenging to integrate its old networking and e-mail system with its applications from other vendors. The company decided

navigating and other purposes  Study: New Belgium Brewing Craft brewery New Belgium found it challenging to integrate its old networking and e-mail system with its applications from other vendors. The company decided to implement a new Microsoft® IT infrastructure, including Exchange Server 2007. Among other benefits, the company expects a big reduction in IT administration time, and an improved ability to use its wealth of business information to help drive its operations forward. Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

navigating and other purposes  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More
Is Your Business Software Limiting Your Business?
The rapid development of information technology and all types of business software yields a lot of possibilities for businesses and other organizations that

navigating and other purposes  Your Business Software Limiting Your Business? The rapid development of information technology and all types of business software yields a lot of possibilities for businesses and other organizations that were previously unavailable or even unimaginable. The positive effect of the mass adoption of business software is clearly visible and well known, and I am not going to pursue that subject here. Negative consequences, however, also exist. In reality, businesses have become so congested and dependent on Read More

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