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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » navigating and other purposes


Vendors Jostle and Profess Economic Stimulus Readiness - Part II
Part I of this blog series tried to analyze not only the opportunity but also the many related strings attached stemming from the American Recovery and

navigating and other purposes  entitled “Stimulus & Beyond (Navigating the Brave New World).”   The conclusion of the keynote session was that while  public sector  organizations stand a fair opportunity to receive unprecedented amounts of economic stimulus funds, the catch is that they need to provide unprecedented transparency and accountability into how those funds are spent while measuring the achievements of those programs. Indeed, many of the “lucky” recipients of funds from the ARRA must meet legal requirements to Read More...
Usability as an ERP Selection Criteria
Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use@which puts up a barrier to receiving potential benefits

navigating and other purposes  that complexity and difficulty navigating and using enterprise applications is the main barrier that prevents enterprise resources planning (ERP) and other enterprise-wide software systems from delivering their potential benefits. Indeed, particularly in instances when ERP systems are in fact composed of disparate products that have been purchased and marketed together as an integrated suite, the resulting complexity severely compromises usability and overall serviceability. When packaged software is Read More...
Reporting Tools
Analysis and reporting services are an important part of the enterprise resource planning process. Microsoft Dynamics NAV has been designed to give users

navigating and other purposes  now create reports by navigating the model and dragging and dropping fields onto the report. After you have selected the fields, you can add necessary filters, groups, and prompts to the report. The report can be saved back to the Report Server for later use. Business Scorecard Manager Business Scorecard Manager is a comprehensive scorecard and dashboard application that provides knowledge workers with deep contextual insight into business drivers. Information is delivered in a collaborative environment Read More...
Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

navigating and other purposes  promotions personalized to customers navigating a web site). In a nutshell, marketing automation software should be able to capture, blend, mine, and analyze large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify Read More...
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

navigating and other purposes  understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer''s needs and implement tools to deal with customers that interact through the Web so they are never lost, mismanaged, avoided, or forgotten. Think Big, But Start Small... Do you know how much email is received each day in your customer service corporate Group Mailboxes? Who replied to those emails? How long did it take? What are customers Read More...
RFID--A New Technology Set to Explode? Part One: RFID Technology
For retailers and the other vertical industries, radio frequency identification (RFID) tags present enormous opportunities to improve supply chain operations

navigating and other purposes  -A New Technology Set to Explode? Part One: RFID Technology RFID Technology Supply chain technology has, for some time, been based on the traditional bar-code technology familiar to ordinary shoppers and consumers, but recently the software capability has been expanded to also use radio frequency identification (RFID) technology. While radio ID tag-enabled software is still just a miniscule part of total supply chain management (SCM) providers'' revenues, more and more user companies and software Read More...
Support for Old Releases-Good for the User but Is It Good for the Vendor?
The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at

navigating and other purposes  for Old Releases-Good for the User but Is It Good for the Vendor? Introduction A slew of recent announcements and vendor analyst briefings might be showing an interesting trend. Namely, enterprise software vendors are becoming more amenable to pledging support for older (even quite antiquated) product releases, much to the delight of anxious users who still rely on those releases. Until very recently, these users were faced with vendors'' more or less subtle ultimatums and deadlines by which they Read More...
An Amateur Software Buyer’s Guide to Outplaying Vendors
Whether it is an enterprise resource planning (ERP), a customer relationship management (CRM), or any other system, acquisition and deployment of enterprise

navigating and other purposes  Amateur Software Buyer’s Guide to Outplaying Vendors Whether it is an enterprise resource planning (ERP), a customer relationship management (CRM), or any other system, acquisition and deployment of enterprise class software is usually a significant move for a company of any size and industry. It leads to disruption of the company’s business activities, so much so that hardly any employee is left unaffected during such a major project. The good news is that software acquisition does not happen Read More...
Don’t Forget to Factor In Mobile ERP When Selecting a New ERP System
A 2011 study of mid-market manufacturers sought to understand the nature of demand for mobile access to enterprise resource planning (ERP) and other enterprise

navigating and other purposes  Forget to Factor In Mobile ERP When Selecting a New ERP System With the proliferation of smartphones, tablet computers, and other mobile computing devices—and the associated increase in applications designed for them—the obvious question is when users of enterprise solutions including enterprise resource planning (ERP) will be able to access company-wide solutions from their mobile devices in meaningful ways. In mid-2011, as IFS prepared for the release of IFS Touch Apps , its mobile ERP initiat Read More...
Case Study: New Belgium Brewing
Craft brewery New Belgium found it challenging to integrate its old networking and e-mail system with its applications from other vendors. The company decided

navigating and other purposes  Study: New Belgium Brewing Craft brewery New Belgium found it challenging to integrate its old networking and e-mail system with its applications from other vendors. The company decided to implement a new Microsoft® IT infrastructure, including Exchange Server 2007. Among other benefits, the company expects a big reduction in IT administration time, and an improved ability to use its wealth of business information to help drive its operations forward. Read More...
ERP & Co.: How Process Manufacturers Use Technology to Scale New Heights
In this blog post, I’ll examine how growth-oriented organizations will build their IT infrastructure around ERP, and then integrate systems in other related

navigating and other purposes  & Co.: How Process Manufacturers Use Technology to Scale New Heights In this blog post, I’ll examine how growth-oriented organizations will build their IT infrastructure around ERP, and then integrate systems in other related areas to optimize their ERP capabilities. In the Beginning There Was ERP The recent TurtleSpice ERP series featured on the TEC blog features a fictionalized company within the process industry going through the decision process to determine what ERP system would best meet its Read More...
Manage Your Workforce like the Asset That It Is
Because they are seeing fewer cost savings from other lean initiatives, many manufacturers are now seeking to optimize their workforces the way they’ve

navigating and other purposes  Your Workforce like the Asset That It Is Because they are seeing fewer cost savings from other lean initiatives, many manufacturers are now seeking to optimize their workforces the way they’ve optimized other assets. In order to begin putting the workforce first, these companies are using workforce management (WFM) systems to handle human resources (HR) tasks and obligations, reduce labor costs, increase output, and make better use of in-house capabilities. Read More...
Niche Software at Its Best
Deltek Vision and other Deltek enterprise solutions, have been major players with project management-oriented organizations for the past twenty years. Vision a

navigating and other purposes  Software at Its Best Introduction Deltek has dedicated itself to one primary industry with many sub-groups: project-oriented business solutions for contractors and consultants. Originally known for its government contracting expertise, Deltek has expanded its product line to include several different enterprise resource planning (ERP) solutions to serve project-based businesses in different niches, and has created a leading position in additional sub-markets. Deltek Vision , released in 2002 as a Read More...
Can ERP Speak PLM? Part Two: Examples and Recommendations
Product Lifecycle Management (PLM) solutions have to work with many other systems, not just ERP, so integration is not a new issue for PLM vendors. Most PLM

navigating and other purposes  ERP Speak PLM? Part Two: Examples and Recommendations Are ERP and PLM Speaking the Same Language? Costs are an excellent example of semantic confusion. Accountants know that cost is a not a single characteristic of an item but a category of characteristics. Without answering a series of questions about the cost, the meaning of it is vague. Is the cost the procurement cost from the supplier? Does it include shipping? Does it include tax and duty? Does it include internal overhead, or is it just direct Read More...
Avalara
Avalara offers a cloud-based software platform that provides an end-to-end suite of sales and other transactional tax compliance solutions to help businesses of

navigating and other purposes  Avalara offers a cloud-based software platform that provides an end-to-end suite of sales and other transactional tax compliance solutions to help businesses of all sizes achieve compliance. Read More...

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