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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » navigating and other purposes


Vendors Jostle and Profess Economic Stimulus Readiness - Part II
Part I of this blog series tried to analyze not only the opportunity but also the many related strings attached stemming from the American Recovery and

navigating and other purposes  entitled “Stimulus & Beyond (Navigating the Brave New World).”   The conclusion of the keynote session was that while  public sector  organizations stand a fair opportunity to receive unprecedented amounts of economic stimulus funds, the catch is that they need to provide unprecedented transparency and accountability into how those funds are spent while measuring the achievements of those programs. Indeed, many of the “lucky” recipients of funds from the ARRA must meet legal requirements to Read More...
Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

navigating and other purposes  promotions personalized to customers navigating a web site). In a nutshell, marketing automation software should be able to capture, blend, mine, and analyze large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify Read More...
Usability as an ERP Selection Criteria
Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use@which puts up a barrier to receiving potential benefits

navigating and other purposes  that complexity and difficulty navigating and using enterprise applications is the main barrier that prevents enterprise resources planning (ERP) and other enterprise-wide software systems from delivering their potential benefits. Indeed, particularly in instances when ERP systems are in fact composed of disparate products that have been purchased and marketed together as an integrated suite, the resulting complexity severely compromises usability and overall serviceability. When packaged software is Read More...
Sarbanes-Oxley Readiness with Microsoft Dynamics NAV
Organizations cannot achieve Sarbanes-Oxley compliance without the proper tools. But once these tools have been obtained, compliance becomes an opportunity for

navigating and other purposes  Reconciliation Reporting XBRL Documents Navigating – Following the Audit Trail Customization for Local Requirements. Accounting for Alterations Made to Data Tools to Help Ensure Data Consistency and Integrity of the System Backups Conclusion Additional Resources About Microsoft Dynamics Searches related to Sarbanes-Oxley Readiness with Microsoft Dynamics NAV : Compliance Sarbanes Oxley | Sarbane Oxley Compliance | Sarbanes Oxley 404 Compliance | Sarbanes Oxley ACT | Sarbanes Oxley ACT Compliance | Read More...
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

navigating and other purposes  understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer''s needs and implement tools to deal with customers that interact through the Web so they are never lost, mismanaged, avoided, or forgotten. Think Big, But Start Small... Do you know how much email is received each day in your customer service corporate Group Mailboxes? Who replied to those emails? How long did it take? What are customers Read More...
The Ken Blanchard Companies
Founded in 1979, the Ken Blanchard Companies developed leadership training system Situation Leadership II. Other focuses include organizational leadership

navigating and other purposes  Ken Blanchard Companies Founded in 1979, the Ken Blanchard Companies developed leadership training system Situation Leadership II. Other focuses include organizational leadership consulting, leadership skill training, coaching, and executive development. Read More...
Selecting Software: A Systematic Approach to Buying Software
In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying

navigating and other purposes  Software: A Systematic Approach to Buying Software In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying other products and services than software. In many ways, however, selecting software is similar to selecting other products and services. Find out the key factors and criteria you should include—and what you should leave out—when you’re in the market for a new software solution. Read More...
Astute Solutions
Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and

navigating and other purposes  Solutions Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and retain quality customers through effective eCustomer Relationship Management, or eCRM. Astute helps its customers manage one-to-one customer relationships across multiple communication channels including phone, Web, e-mail, and fax. Astute also provides other Internet and telephony solutions for a completely integrated eCRM solution. Read More...
Protecting Users from Firesheep and Other Sidejacking Attacks with SSL
The recent release of the Firesheep Wi-Fi attack tool has increased awareness among both users and attackers of the inherent insecurity of unprotected HTTP

navigating and other purposes  Users from Firesheep and Other Sidejacking Attacks with SSL The recent release of the Firesheep Wi-Fi attack tool has increased awareness among both users and attackers of the inherent insecurity of unprotected HTTP connections. Firesheep allows an attacker connected to the local network to monitor the Web sessions of other users on that network. According to experts, the best solution is to use TLS/SSL for all connections to Web sites. Download this white paper to learn how to avoid these Read More...
Don’t Forget to Factor In Mobile ERP When Selecting a New ERP System
A 2011 study of mid-market manufacturers sought to understand the nature of demand for mobile access to enterprise resource planning (ERP) and other enterprise

navigating and other purposes  Forget to Factor In Mobile ERP When Selecting a New ERP System With the proliferation of smartphones, tablet computers, and other mobile computing devices—and the associated increase in applications designed for them—the obvious question is when users of enterprise solutions including enterprise resource planning (ERP) will be able to access company-wide solutions from their mobile devices in meaningful ways. In mid-2011, as IFS prepared for the release of IFS Touch Apps , its mobile ERP initiat Read More...
SSA GT to EXE-cute (Yet) Another Acquisition Part Four: Challenges, and User Recommendations
SSA will have its platter full attempting to integrate EXE, as well as its other recent acquisitions while maintaining and improving customer support for EXE''s

navigating and other purposes  GT to EXE-cute (Yet) Another Acquisition Part Four: Challenges, and User Recommendations SSA GT Challenges On August 18, SSA Global Technologies ( SSA GT ) ( www.ssagt.com ), and EXE Technologies , Inc. (NASDAQ: EXEE) announced the signing of a definitive agreement under which SSA GT will acquire the embattled global supply chain execution (SCE) provider. Under the agreement, a subsidiary of SSA GT will merge into EXE Technologies and all holders of EXE Technologies outstanding common stock will Read More...
Social CRM-¡Viva la Revolución!
Customer relationship management (CRM) has had a great impact on the social media revolution. Or was it the other way around? Of the many types of software

navigating and other purposes  CRM-¡Viva la Revolución! Customer relationship management (CRM) has had a great impact on the social media revolution. Or was it the other way around? Of the many types of software solutions catering to businesses, CRM software has been the most attuned to the rise of social platforms. CRM resides in the attitudes and perception of people and what they acquire, individually or as a group. Social media is the place where people pride themselves with what they can afford. The marriage between social Read More...
Comparative Analysis: Are You Still Confused About APS, SCM, and ERP?
Constant changes are happening in the software market, either in software delivery methods, features and functions, or software integrations with other

navigating and other purposes  Analysis: Are You Still Confused About APS, SCM, and ERP? In today’s business world, operations have moved globally, which has added more complexity into the equation. In other words, an organization has to rely on more than one application to support its business processes. When an organization starts buying software without understanding how it will resolve problems, it creates a conflict within the business structure. Each system used by the organization needs to be integrated with other Read More...
It''s not Academic: Dealing with Expenses in Education
Universities and other higher education establishments have to address the need for savings across the board. One area is expenses from faculty members and

navigating and other purposes  s not Academic: Dealing with Expenses in Education Universities and other higher education establishments have to address the need for savings across the board. One area is expenses from faculty members and other associated with faculty. The complex mix of expense types needs a flexible yet solid means of managing spend as close as possible to the point of expense that encourages the individual to participate in the process without it being seen as an imposition. Know how. Read More...
Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 1: Latest Announcements
On one hand, some archrivals (e.g., Microsoft, IBM, and Oracle) are becoming strange bedfellows, while, on the other hand, the others (e.g., Microsoft and Sun

navigating and other purposes  Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 1: Latest Announcements Event Summary February appeared to be the month in which Web Services earned notable legitimacy. Recently, IBM and Microsoft , the two largest proponents of Web Services, and a slew of other prominent IT companies and enterprises ( Accenture , BEA Systems , Hewlett-Packard , Fujitsu , Intel , Oracle , and SAP to name some) have joined to form the Web Services Interoperability Organization (WS-I, www.ws-i.com ). The Read More...

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