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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 navigating and other purposes

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Vendors Jostle and Profess Economic Stimulus Readiness - Part II


Part I of this blog series tried to analyze not only the opportunity but also the many related strings attached stemming from the American Recovery and Reinvestment Act of 2009 (ARRA), a.k.a. the Economic Stimulus Plan. The inspiration came from my attendance of the Deltek Insight 2009 user conference last May, where Deltek decided to fill a market need by convening a separate

navigating and other purposes  entitled “Stimulus & Beyond (Navigating the Brave New World).”   The conclusion of the keynote session was that while  public sector  organizations stand a fair opportunity to receive unprecedented amounts of economic stimulus funds, the catch is that they need to provide unprecedented transparency and accountability into how those funds are spent while measuring the achievements of those programs. Indeed, many of the “lucky” recipients of funds from the ARRA must meet legal requirements to Read More

Reporting Tools


Analysis and reporting services are an important part of the enterprise resource planning process. Microsoft Dynamics NAV has been designed to give users options for optimal analysis and reporting, and to leave room for partners to provide customized solutions. With the correct reporting tools and Microsoft Dynamics NAV, practical analysis and reporting is available and adaptable to individual users’ needs.

navigating and other purposes  now create reports by navigating the model and dragging and dropping fields onto the report. After you have selected the fields, you can add necessary filters, groups, and prompts to the report. The report can be saved back to the Report Server for later use. Business Scorecard Manager Business Scorecard Manager is a comprehensive scorecard and dashboard application that provides knowledge workers with deep contextual insight into business drivers. Information is delivered in a collaborative environment Read More

Marketing Automation: Coming of Age Slowly


Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given marketing has a unique vantage point in any enterprise to understand the customer needs, buying behavior, and value perception.

navigating and other purposes  promotions personalized to customers navigating a web site). In a nutshell, marketing automation software should be able to capture, blend, mine, and analyze large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify Read More

Vendors Jostle and Profess Economic Stimulus Readiness - Part I


At Deltek’s Insight 2009 user conference last May, the host software vendor did a notable thing. Namely, besides merely putting on an all-too-common multi-day conference chock full of product announcements, functional breakout sessions, and industry best-practice discussions, Deltek decided to fill a market need by convening a separate “track” that was dedicated to

navigating and other purposes  that was dedicated to navigating the maze of  the American Recovery and Reinvestment Act of 2009 (ARRA) , a.k.a. the Economic Stimulus Plan. On paper (and as debated and discussed on TV channels ad nausuem), the goal of the Act was to stimulate the US economy and create (or save) jobs through a mix of increased  federal appropriations , expanded  mandatory spending , and  tax cuts . Major policy objectives included in ARRA are the following: mitigate the effects of the economic downturn on low-income Read More

E-mail Response Management


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navigating and other purposes  understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer''s needs and implement tools to deal with customers that interact through the Web so they are never lost, mismanaged, avoided, or forgotten. Think Big, But Start Small... Do you know how much email is received each day in your customer service corporate Group Mailboxes? Who replied to those emails? How long did it take? What are customers Read More

Intentia's Movex for Food and Beverage: Gaining a Foothold in North America Part Two: SCM and Other Functions


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navigating and other purposes  s Movex for Food and Beverage: Gaining a Foothold in North America Part Two: SCM and Other Functions Introduction Intentia International AB (XSSE: INT B), a Swedish provider of enterprise business applications for mid-size and large enterprises, has been a major software player off the shores of North America for nearly two decades, developing, inter alia, a well-earned reputation in process manufacturing software for the food and beverage industries. Now, Intentia has set its sights on the United Read More

ClickConnect Americas 2013—Mobility, Cloud, and Other Trends Transforming Field Service


Read P.J. Jakovljevic’s write-up of the ClickConnect Americas 2013 conference. You’ll learn about ClickSoftware’s technological advances toward empowering its customers to provide optimized services and the company’s multi-faceted expansion strategies, as well as the changes currently reshaping the field service landscape to enable the real-time service enterprise.

navigating and other purposes  Americas 2013—Mobility, Cloud, and Other Trends Transforming Field Service Read P.J. Jakovljevic’s write-up of the ClickConnect Americas 2013 conference. You’ll learn about ClickSoftware’s technological advances toward empowering its customers to provide optimized services and the company’s multi-faceted expansion strategies, as well as the changes currently reshaping the field service landscape to enable the real-time service enterprise. Read More

E-discovery Compliance and The New Requirements of IT: The IT Manager’s Guide to 100% Compliance


Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their evidentiary role will continue to expand. Learn how implementing a strategic e-discovery compliance program can help US and Canadian employers preserve, protect, and produce legally compliant e-mail and other ESI when compelled to do so by a court or regulatory body.

navigating and other purposes  discovery Compliance and The New Requirements of IT: The IT Manager’s Guide to 100% Compliance Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their evidentiary role will continue to expand. Learn how implementing a strategic e-discovery compliance program can help US and Canadian employers preserve, protect, and produce legally compliant e-mail and other ESI when compelled to do so by a court or Read More

Social CRM-¡Viva la Revolución!


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Brain of Supply Chain System


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navigating and other purposes  of Supply Chain System Q. What is the ultimate goal of supply chain management in business? A. To perfectly match the supply side activities of procurement, production planning, distribution planning, production allocation, warehouse planning, inventory planning and so forth with the demand side activities of incoming orders and forecasts so that all demands are met with the least cost. Are today''s enterprise resource planning (ERP), supply chain management (SCM), customer relationship management Read More

Alteva


Alteva is a provider of hosted unified communications-as-a-service (UCaaS). Other focuses include voice-over-Internet-protocol (VoIP) and Microsoft communication services.

navigating and other purposes  Alteva is a provider of hosted unified communications-as-a-service (UCaaS). Other focuses include voice-over-Internet-protocol (VoIP) and Microsoft communication services. Read More

Petrochemical Manufacturing


Companies in the petrochemical industry manage the operations and processes that transform crude oil and other raw materials into chemical products. There are two major categories of petrochemical companies:
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navigating and other purposes  Manufacturing Companies in the petrochemical industry manage the operations and processes that transform crude oil and other raw materials into chemical products. There are two major categories of petrochemical companies: companies that refine oil and other raw materials and convert them into basic chemicals such as ethylene; and companies that use these basic chemicals to create materials that can then be used in other industries to produce finished products, such as plastics, detergents, Read More

“Skunkworks” for Search Engine Marketing and Optimization


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navigating and other purposes  for Search Engine Marketing and Optimization Search Engine Optimization (SEO) is a magical word that everybody is spealing about in the online world. SEO can influence the search engine in order to show your links on the top positions for special keywords. Source : bwired Resources Related to “Skunkworks” for Search Engine Marketing and Optimization : Search Engine Optimization (SEO) (Wikipedia) “Skunkworks” for Search Engine Marketing and Optimization Search Engines is also Read More

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navigating and other purposes  to Introduce Enterprise Social Networking in Its Workforce Management Solution Kronos was not in a rush to jump onto the social/collaboration wagon when a lot of other big players in the enterprise software market were doing it. In other words, Kronos chose not to deliver social for the sake of social. But it had good reason—the industries that it serves, such as health care, manufacturing, and public sector, are not exactly early adopters of hipster technologies. At KronosWorks 2013, taking place Read More

Company Makes Good On B2B Collaboration


Logility recently announced financial results for the third quarter ended January 31, 2000 and seemingly escaped the market turmoil that pummeled other enterprise applications vendors.

navigating and other purposes  Makes Good On B2B Collaboration Company Makes Good On B2B Collaboration S. McVey - March 8th, 2000 Event Summary Business-to-business collaborative planning software company, Logility recently announced financial results for the third quarter ended January 31, 2000. Corporate revenue growth achieved its highest level since a decline that began in the first quarter of fiscal 1999 (Figure 1). Although software license fees at $3.9 million dropped 3% from those reported in the second quarter, they Read More