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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 navigating and other purposes

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Vendors Jostle and Profess Economic Stimulus Readiness - Part II


Part I of this blog series tried to analyze not only the opportunity but also the many related strings attached stemming from the American Recovery and Reinvestment Act of 2009 (ARRA), a.k.a. the Economic Stimulus Plan. The inspiration came from my attendance of the Deltek Insight 2009 user conference last May, where Deltek decided to fill a market need by convening a separate

navigating and other purposes  entitled “Stimulus & Beyond (Navigating the Brave New World).”   The conclusion of the keynote session was that while  public sector  organizations stand a fair opportunity to receive unprecedented amounts of economic stimulus funds, the catch is that they need to provide unprecedented transparency and accountability into how those funds are spent while measuring the achievements of those programs. Indeed, many of the “lucky” recipients of funds from the ARRA must meet legal requirements to Read More

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

navigating and other purposes  understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer''s needs and implement tools to deal with customers that interact through the Web so they are never lost, mismanaged, avoided, or forgotten. Think Big, But Start Small... Do you know how much email is received each day in your customer service corporate Group Mailboxes? Who replied to those emails? How long did it take? What are customers Read More

Vendors Jostle and Profess Economic Stimulus Readiness - Part I


At Deltek’s Insight 2009 user conference last May, the host software vendor did a notable thing. Namely, besides merely putting on an all-too-common multi-day conference chock full of product announcements, functional breakout sessions, and industry best-practice discussions, Deltek decided to fill a market need by convening a separate “track” that was dedicated to

navigating and other purposes  that was dedicated to navigating the maze of  the American Recovery and Reinvestment Act of 2009 (ARRA) , a.k.a. the Economic Stimulus Plan. On paper (and as debated and discussed on TV channels ad nausuem), the goal of the Act was to stimulate the US economy and create (or save) jobs through a mix of increased  federal appropriations , expanded  mandatory spending , and  tax cuts . Major policy objectives included in ARRA are the following: mitigate the effects of the economic downturn on low-income Read More

Marketing Automation: Coming of Age Slowly


Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given marketing has a unique vantage point in any enterprise to understand the customer needs, buying behavior, and value perception.

navigating and other purposes  promotions personalized to customers navigating a web site). In a nutshell, marketing automation software should be able to capture, blend, mine, and analyze large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify Read More

Usability as an ERP Selection Criteria


Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces.

navigating and other purposes  that complexity and difficulty navigating and using enterprise applications is the main barrier that prevents enterprise resources planning (ERP) and other enterprise-wide software systems from delivering their potential benefits. Indeed, particularly in instances when ERP systems are in fact composed of disparate products that have been purchased and marketed together as an integrated suite, the resulting complexity severely compromises usability and overall serviceability. When packaged software is Read More

The When, Why, and How of ERP Support for Lean


Certain lean initiatives can be hugely strengthened with a synergistic enterprise resource planning (ERP) implementation—and vice versa. In other cases, the two efforts should be viewed as separate initiatives. But it doesn’t depend on “what you want”: specific lean initiatives will fail if specific ERP aspects are neglected. However, other lean initiatives and ERP functionality have little in common.

navigating and other purposes  When, Why, and How of ERP Support for Lean Certain lean initiatives can be hugely strengthened with a synergistic enterprise resource planning (ERP) implementation—and vice versa. In other cases, the two efforts should be viewed as separate initiatives. But it doesn’t depend on “what you want”: specific lean initiatives will fail if specific ERP aspects are neglected. However, other lean initiatives and ERP functionality have little in common. Read More

Supply Chain Operations Reference and Other Features in ASW


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navigating and other purposes  Chain Operations Reference and Other Features in ASW ASW Features The flagship software suite of Sweden-based International Business Systems (IBS) (XSSE IBS B), called Application Software or ASW , espouses supply chain management (SCM), customer service, demand-driven manufacturing, financial control and business intelligence (BI) functionality. This global provider of enterprise resource planning (ERP) and supply chain management (SCM) solutions also offers IBS Virtual Enterprise software , a Read More

IQMS Prospers by Helping Enterprises Work Smarter


IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase their "collective intelligence quotient" through the fully functional EnterpriseIQ. IQMS has expanded throughout Europe and Asia, and believes with its service policy, it can continue to expand in the fiercely competitive global market.

navigating and other purposes  Prospers by Helping Enterprises Work Smarter Event Summary While we may sound like a broken record by harping on how enterprise vendors—especially the smaller ones—need to have a sharper focus, it is always worthwhile mentioning. Any vendor can thrive in this difficult business climate with global cutthroat competition, if it has a focused, complete, and compact solution. This, accompanied with a great value proposition in terms of services, maintenance, and support after the product is installed, Read More

Alteva


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Infor LN Rated on Over 3,900 Criteria for ETO ERP [Infographic]


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Avalara


Avalara offers a cloud-based software platform that provides an end-to-end suite of sales and other transactional tax compliance solutions to help businesses of all sizes achieve compliance. 

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Oracle CRM


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navigating and other purposes  CRM Oracle CRM On Demand is the newest release of Oracle''s software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, sticky notes features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint. Read More

Everest Global, Inc.


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navigating and other purposes  Global, Inc. Everest Global, also known as Everest Group, provides advisory services with a focus on outsourcing. Its Everest Research Institute publishes reports and other analysis. Read More

Time and Attendance for the Health Care Industry


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navigating and other purposes  and Attendance for the Health Care Industry Time and attendance software collects, tracks, and reports employee hours worked through automated time clocks or other means. Read More

Lawson Software-IPO and Several Acquisitions After Part Four: Strengths Continued


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navigating and other purposes  Software-IPO and Several Acquisitions After Part Four: Strengths Continued Strengths Continued Until very recently, Lawson Software, Inc. (NASDAQ: LWSN) has cruised as a leader in the mid-to-high end market for financial management, human resources (HR), professional services automation (PSA), e-procurement, and retail distribution applications by continually betting on the following few creeds of success: Adequately broad footprint Architectural astuteness Industry-tailored solutions Hosting Read More