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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 navigating and other purposes

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Vendors Jostle and Profess Economic Stimulus Readiness - Part II


Part I of this blog series tried to analyze not only the opportunity but also the many related strings attached stemming from the American Recovery and Reinvestment Act of 2009 (ARRA), a.k.a. the Economic Stimulus Plan. The inspiration came from my attendance of the Deltek Insight 2009 user conference last May, where Deltek decided to fill a market need by convening a separate

navigating and other purposes  entitled “Stimulus & Beyond (Navigating the Brave New World).”   The conclusion of the keynote session was that while  public sector  organizations stand a fair opportunity to receive unprecedented amounts of economic stimulus funds, the catch is that they need to provide unprecedented transparency and accountability into how those funds are spent while measuring the achievements of those programs. Indeed, many of the “lucky” recipients of funds from the ARRA must meet legal requirements to pub Read More

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

navigating and other purposes  understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer''s needs and implement tools to deal with customers that interact through the Web so they are never lost, mismanaged, avoided, or forgotten. Think Big, But Start Small... Do you know how much email is received each day in your customer service corporate Group Mailboxes? Who replied to those emails? How long did it take? What are customers asking? Read More

Marketing Automation: Coming of Age Slowly


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navigating and other purposes  promotions personalized to customers navigating a web site). In a nutshell, marketing automation software should be able to capture, blend, mine, and analyze large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify the Read More

Usability as an ERP Selection Criteria


Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces.

navigating and other purposes  that complexity and difficulty navigating and using enterprise applications is the main barrier that prevents enterprise resources planning (ERP) and other enterprise-wide software systems from delivering their potential benefits. Indeed, particularly in instances when ERP systems are in fact composed of disparate products that have been purchased and marketed together as an integrated suite, the resulting complexity severely compromises usability and overall serviceability. When packaged software is exte Read More

Vendors Jostle and Profess Economic Stimulus Readiness - Part I


At Deltek’s Insight 2009 user conference last May, the host software vendor did a notable thing. Namely, besides merely putting on an all-too-common multi-day conference chock full of product announcements, functional breakout sessions, and industry best-practice discussions, Deltek decided to fill a market need by convening a separate “track” that was dedicated to

navigating and other purposes  that was dedicated to navigating the maze of  the American Recovery and Reinvestment Act of 2009 (ARRA) , a.k.a. the Economic Stimulus Plan. On paper (and as debated and discussed on TV channels ad nausuem), the goal of the Act was to stimulate the US economy and create (or save) jobs through a mix of increased  federal appropriations , expanded  mandatory spending , and  tax cuts . Major policy objectives included in ARRA are the following: mitigate the effects of the economic downturn on low-income Read More

Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 1: Latest Announcements


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navigating and other purposes  Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 1: Latest Announcements Event Summary February appeared to be the month in which Web Services earned notable legitimacy. Recently, IBM and Microsoft , the two largest proponents of Web Services, and a slew of other prominent IT companies and enterprises ( Accenture , BEA Systems , Hewlett-Packard , Fujitsu , Intel , Oracle , and SAP to name some) have joined to form the Web Services Interoperability Organization (WS-I, www.ws-i.com ). The Read More

Case Study: New Belgium Brewing


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navigating and other purposes  Study: New Belgium Brewing Craft brewery New Belgium found it challenging to integrate its old networking and e-mail system with its applications from other vendors. The company decided to implement a new Microsoft® IT infrastructure, including Exchange Server 2007. Among other benefits, the company expects a big reduction in IT administration time, and an improved ability to use its wealth of business information to help drive its operations forward. Read More

RedPrairie and JDA Software Merger, Part Three: What Does it Mean for Manhattan Associates and Other SCM Players?


On November 1, 2012, RedPrairie Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie will effect a cash tender offer to acquire all outstanding shares of JDA common stock for $45 per share. My initial positive and negative thoughts on the merger were outlined in Part One of this blog series, while Part Two discussed how the

navigating and other purposes  and JDA Software Merger, Part Three: What Does it Mean for Manhattan Associates and Other SCM Players? On November 1, 2012, RedPrairie   Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie will effect a cash tender offer to acquire all outstanding shares of JDA common stock for $45 per share. My initial positive and negative thoughts on the merger were outlined in Part One of this blog series, while Part Two discussed Read More

Making Big Data Actionable: How Data Visualization and Other Tools Change the Game


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navigating and other purposes  Big Data Actionable: How Data Visualization and Other Tools Change the Game To make big data actionable and profitable, firms must find ways to leverage their data. One option is to adopt powerful visualization tools. Through visualization, organizations can find and communicate new insights more easily. Learn how to make big data more actionable by using compelling data visualization tools and techniques. Read More

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navigating and other purposes  Immediate Business Improvements Offered by an Online SRM System: Part 3: Other Points to Consider Other Points to Consider Other points to consider when choosing an online SRM system are: Customization Financial Commitment Speed of Implementation Ability to Integrate with Existing ERP Security This is Part Three of a three-part article. Part One presented the supplier relationship activities. Part Two presented the six immediate business improvements provided by an online SRM system. Customization Each Read More

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navigating and other purposes  Excellence Series: Making Excellence Easier Part Two: What Makes SouthWare Different? What Makes SouthWare Different The process of selecting mid-market accounting software usually starts with products that have achieved some name recognition and that''s fine as long as the search does not end there. SouthWare Innovations ( http://www.southware.com ) has created in its Excellence Series a worthy competitor serving a number of industries and offering users a surprising array of functionality, Read More

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