X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 navigating and other purposes

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

Start Now

Documents related to » navigating and other purposes

Vendors Jostle and Profess Economic Stimulus Readiness - Part II


Part I of this blog series tried to analyze not only the opportunity but also the many related strings attached stemming from the American Recovery and Reinvestment Act of 2009 (ARRA), a.k.a. the Economic Stimulus Plan. The inspiration came from my attendance of the Deltek Insight 2009 user conference last May, where Deltek decided to fill a market need by convening a separate

navigating and other purposes  entitled “Stimulus & Beyond (Navigating the Brave New World).”   The conclusion of the keynote session was that while  public sector  organizations stand a fair opportunity to receive unprecedented amounts of economic stimulus funds, the catch is that they need to provide unprecedented transparency and accountability into how those funds are spent while measuring the achievements of those programs. Indeed, many of the “lucky” recipients of funds from the ARRA must meet legal requirements to Read More

Vendors Jostle and Profess Economic Stimulus Readiness - Part I


At Deltek’s Insight 2009 user conference last May, the host software vendor did a notable thing. Namely, besides merely putting on an all-too-common multi-day conference chock full of product announcements, functional breakout sessions, and industry best-practice discussions, Deltek decided to fill a market need by convening a separate “track” that was dedicated to

navigating and other purposes  that was dedicated to navigating the maze of  the American Recovery and Reinvestment Act of 2009 (ARRA) , a.k.a. the Economic Stimulus Plan. On paper (and as debated and discussed on TV channels ad nausuem), the goal of the Act was to stimulate the US economy and create (or save) jobs through a mix of increased  federal appropriations , expanded  mandatory spending , and  tax cuts . Major policy objectives included in ARRA are the following: mitigate the effects of the economic downturn on low-income Read More

Usability as an ERP Selection Criteria


Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces.

navigating and other purposes  that complexity and difficulty navigating and using enterprise applications is the main barrier that prevents enterprise resources planning (ERP) and other enterprise-wide software systems from delivering their potential benefits. Indeed, particularly in instances when ERP systems are in fact composed of disparate products that have been purchased and marketed together as an integrated suite, the resulting complexity severely compromises usability and overall serviceability. When packaged software is Read More

Sarbanes-Oxley Readiness with Microsoft Dynamics NAV


Organizations cannot achieve Sarbanes-Oxley compliance without the proper tools. But once these tools have been obtained, compliance becomes an opportunity for organizations to reevaluate their business practices and grow. Microsoft Dynamics NAV is a powerful ally in compliance efforts, and can give organizations the extra controls and review tools they need to help reach compliance and improve their organizational capacity.

navigating and other purposes  Reconciliation Reporting XBRL Documents Navigating – Following the Audit Trail Customization for Local Requirements. Accounting for Alterations Made to Data Tools to Help Ensure Data Consistency and Integrity of the System Backups Conclusion Additional Resources About Microsoft Dynamics Searches related to Sarbanes-Oxley Readiness with Microsoft Dynamics NAV : Compliance Sarbanes Oxley | Sarbane Oxley Compliance | Sarbanes Oxley 404 Compliance | Sarbanes Oxley ACT | Sarbanes Oxley ACT Compliance | Read More

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

navigating and other purposes  understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer''s needs and implement tools to deal with customers that interact through the Web so they are never lost, mismanaged, avoided, or forgotten. Think Big, But Start Small... Do you know how much email is received each day in your customer service corporate Group Mailboxes? Who replied to those emails? How long did it take? What are customers Read More

Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 2: Market Impact


Stampede 2002 has radiated moderate optimism within VARs and other attendees, in a sharp contrast with many other user or industry conferences where we have felt a generally somber, anxious, or at least subdued mood. Small wonder for this isolated ebullience, given that, despite the current soft market, both MBS and most of its partners are still operating well, are discussing closing new accounts, and even expanding.

navigating and other purposes  Lays Enforced-Concrete Foundation For Its Business Solutions Part 2: Market Impact Event Summary At the end of September, Microsoft Business Solutions ( MBS ), an enterprise applications division of Microsoft Corporation (NASDAQ: MSFT), the largest software company in the world, fleshed out the contents of its seemingly well crafted and diligently thought-out product and services strategies aimed primarily at the small-to-medium enterprises (SMEs) applications market, consisting of many Read More

CIO


Established in 1987, CIO publishes content for chief information officers and other business executives. Its website, magazine, and other publications include editorial, vendor, and user-generated content.

navigating and other purposes  Established in 1987, CIO publishes content for chief information officers and other business executives. Its website, magazine, and other publications include editorial, vendor, and user-generated content. Read More

Not Your Mother’s Portal


Radnet’s PortalworkX™ provides an elegant solution to a class of problems you knew you had, but thought you’d have to solve by hacking up other products that do something different. The keyword is collaboration.

navigating and other purposes  Your Mother’s Portal Product Background PortalworkX (the k is silent) is a configurable product that supports collaborative relationships. Since both collaboration and relationship are part of coffee-break conversation these days, let''s start by asking what we want them to mean. A relationship is a defined and understood arrangement between two or more parties. A relationship involves some kind of communication. However, sometimes communication does not give a useful relationship. If you Read More

The User's Undying Quest for Exploring and Discovering Info - Part 1


SAP AG and Endeca Technologies might not appear to have much in common at first glance, other than occasional partnering in some joint opportunities, and perhaps that SAP Ventures owns a piece of privately held Endeca. In the world of home appliances, SAP would be analogous to a tried-and-true refrigerator, but with the most advanced features in the market, such as a built-in

navigating and other purposes  User''s Undying Quest for Exploring and Discovering Info - Part 1 SAP AG  and Endeca Technologies  might not appear to have much in common at first glance, other than occasional partnering in some joint opportunities, and perhaps that  SAP Ventures  owns a piece of privately held Endeca . In the world of home appliances, SAP would be analogous to a tried-and-true refrigerator, but with the most advanced features in the market, such as a built-in TV set. Such an appliance stores important food Read More

SouthWare Excellence Series: Making Excellence Easier Part Two: What Makes SouthWare Different?


The Excellence Series is in fact a product that provides users with a powerful business management framework that is in many aspects far ahead of other middle market products.

navigating and other purposes  Excellence Series: Making Excellence Easier Part Two: What Makes SouthWare Different? What Makes SouthWare Different The process of selecting mid-market accounting software usually starts with products that have achieved some name recognition and that''s fine as long as the search does not end there. SouthWare Innovations ( http://www.southware.com ) has created in its Excellence Series a worthy competitor serving a number of industries and offering users a surprising array of functionality, Read More

Good Results for Infor VISUAL on Discrete ERP [Infographic]


Check out this infographic to see how Infor VISUAL measures up against other leading ERP solutions for discrete manufacturing.

navigating and other purposes  dicrete manufacturing, Infor VISUAL, ERP for manufacturing, manufacturing management software, Infor ERP, Infor Read More

Selecting Software: A Systematic Approach to Buying Software


In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying other products and services than software. In many ways, however, selecting software is similar to selecting other products and services. Find out the key factors and criteria you should include—and what you should leave out—when you’re in the market for a new software solution.

navigating and other purposes  Software: A Systematic Approach to Buying Software In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying other products and services than software. In many ways, however, selecting software is similar to selecting other products and services. Find out the key factors and criteria you should include—and what you should leave out—when you’re in the market for a new software solution. Read More

When Customers Call, and They Will, Will Your IVR Be Ready?


Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method for problem resolution not simply because of preference for other options, but because of problems within the current IVR technology or IVR set-up that a business has implemented. Also examined is IVR solution implementation in specific industries, including fields like health care, utilities, financial services, and retail.

Download the report to learn more about how IVR is a key component of a multi- and omni-channel customer experience strategy, and how understanding today's caller will help direct your IVR strategy and put you on the path to greater customer loyalty.

navigating and other purposes  Customers Call, and They Will, Will Your IVR Be Ready? Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience. This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that Read More