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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » navigating and other purposes


Vendors Jostle and Profess Economic Stimulus Readiness - Part II
Part I of this blog series tried to analyze not only the opportunity but also the many related strings attached stemming from the American Recovery and

navigating and other purposes  entitled “Stimulus & Beyond (Navigating the Brave New World).”   The conclusion of the keynote session was that while  public sector  organizations stand a fair opportunity to receive unprecedented amounts of economic stimulus funds, the catch is that they need to provide unprecedented transparency and accountability into how those funds are spent while measuring the achievements of those programs. Indeed, many of the “lucky” recipients of funds from the ARRA must meet legal requirements to Read More
Usability as an ERP Selection Criteria
Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use@which puts up a barrier to receiving potential benefits

navigating and other purposes  that complexity and difficulty navigating and using enterprise applications is the main barrier that prevents enterprise resources planning (ERP) and other enterprise-wide software systems from delivering their potential benefits. Indeed, particularly in instances when ERP systems are in fact composed of disparate products that have been purchased and marketed together as an integrated suite, the resulting complexity severely compromises usability and overall serviceability. When packaged software is Read More
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

navigating and other purposes  understanding the customer experience, navigating through the self-service environment of the Internet. The business manager needs a way to visualize the customer''s needs and implement tools to deal with customers that interact through the Web so they are never lost, mismanaged, avoided, or forgotten. Think Big, But Start Small... Do you know how much email is received each day in your customer service corporate Group Mailboxes? Who replied to those emails? How long did it take? What are customers Read More
Vendors Jostle and Profess Economic Stimulus Readiness - Part I
At Deltek’s Insight 2009 user conference last May, the host software vendor did a notable thing. Namely, besides merely putting on an all-too-common multi

navigating and other purposes  that was dedicated to navigating the maze of  the American Recovery and Reinvestment Act of 2009 (ARRA) , a.k.a. the Economic Stimulus Plan. On paper (and as debated and discussed on TV channels ad nausuem), the goal of the Act was to stimulate the US economy and create (or save) jobs through a mix of increased  federal appropriations , expanded  mandatory spending , and  tax cuts . Major policy objectives included in ARRA are the following: mitigate the effects of the economic downturn on low-income Read More
Sarbanes-Oxley Readiness with Microsoft Dynamics NAV
Organizations cannot achieve Sarbanes-Oxley compliance without the proper tools. But once these tools have been obtained, compliance becomes an opportunity for

navigating and other purposes  Reconciliation Reporting XBRL Documents Navigating – Following the Audit Trail Customization for Local Requirements. Accounting for Alterations Made to Data Tools to Help Ensure Data Consistency and Integrity of the System Backups Conclusion Additional Resources About Microsoft Dynamics Searches related to Sarbanes-Oxley Readiness with Microsoft Dynamics NAV : Compliance Sarbanes Oxley | Sarbane Oxley Compliance | Sarbanes Oxley 404 Compliance | Sarbanes Oxley ACT | Sarbanes Oxley ACT Compliance | Read More
Lawson Software-IPO and Several Acquisitions After Part Four: Strengths Continued
Lawson, contrary to many other players, seems to be compensating its narrow foothold with a strong vertical dimension. Lawson will continue to concentrate its

navigating and other purposes  Software-IPO and Several Acquisitions After Part Four: Strengths Continued Strengths Continued Until very recently, Lawson Software, Inc. (NASDAQ: LWSN) has cruised as a leader in the mid-to-high end market for financial management, human resources (HR), professional services automation (PSA), e-procurement, and retail distribution applications by continually betting on the following few creeds of success: Adequately broad footprint Architectural astuteness Industry-tailored solutions Hosting Read More
CIO
Established in 1987, CIO publishes content for chief information officers and other business executives. Its website, magazine, and other publications include

navigating and other purposes  Established in 1987, CIO publishes content for chief information officers and other business executives. Its website, magazine, and other publications include editorial, vendor, and user-generated content. Read More
Will Glovia Glow Again Through Its Hub And VARs? Part 2: Challenges and User Recommendations
While the Fujitsu/Glovia relationship has worked well in Japan, a difficult market for many other ERP vendors to penetrate, it may prove to be quite a different

navigating and other purposes  Glovia Glow Again Through Its Hub And VARs? Part 2: Challenges and User Recommendations Will Glovia Glow Again Through Its Hub And VARs? Part 2: Challenges and User Recommendations P.J. Jakovljevic - September 10, 2002 Event Summary Glovia International , an e-business applications provider and a subsidiary of Fujitsu Limited (TSE:6702) with headquarters in El Segundo, CA, has recently announced a number of companies as value-reseller (VAR) in the new Glovia Affiliate Program that was launched in Febru Read More
Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations
Application vendors find themselves in a precarious situation where, concurrently with dismal revenue inflow, there is a need for bigger investment in the

navigating and other purposes  Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations P.J. Jakovljevic - August 29, 2002 Event Summary The market has recently witnessed a number of high-profile announcements of stalwart vendors in the enterprise applications space. Given the contrasting nature of these announcements, from impressive to disappointing financial performances Read More
OS SmackDown!
In the latest escalation in the battle between Windows and Linux, directions on how to replace each with the other have been published on the Web by their

navigating and other purposes  SmackDown! Event Summary Recently, Microsoft published instructions on how to remove Linux OS and install Windows 2000/NT4 on the newly-freed-up disk drive. Not to be outdone, Linux-philes have countered by publishing instructions on how to remove a Windows OS and replace it with Linux. To close the circle, Paul Ferris, Editor at Linux Today, highlighted the silliness by publishing his own mostly-joking piece on how to uninstall both Windows and Linux. (His directions lead to a wiped out disk drive, of Read More
RedPrairie and JDA Software Merger, Part Three: What Does it Mean for Manhattan Associates and Other SCM Players?
On November 1, 2012, RedPrairie Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie

navigating and other purposes  and JDA Software Merger, Part Three: What Does it Mean for Manhattan Associates and Other SCM Players? On November 1, 2012, RedPrairie   Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie will effect a cash tender offer to acquire all outstanding shares of JDA common stock for $45 per share. My initial positive and negative thoughts on the merger were outlined in Part One of this blog series, while Part Two discussed Read More
Case Study: Deftrans
Needing to meet demand from the Internet and other sources, Polish furniture maker Deftrans implemented an enterprise solution with functionality for personnel

navigating and other purposes  Study: Deftrans Needing to meet demand from the Internet and other sources, Polish furniture maker Deftrans implemented an enterprise solution with functionality for personnel and payroll, warehouse management, financials, invoice management, and more. With the new system, the company has reduced the time needed to prepare goods specifications and other warehouse operations, as well as ensured greater accuracy of invoices. Learn more. Read More
PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world''s second-largest independent supplier of

navigating and other purposes  Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems Event Summary On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world''s second-largest independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999 with the issuance of approximately 28 million shares of common stock and options to purchase common stock, and is Read More
Can ERP Speak PLM? Part Two: Examples and Recommendations
Product Lifecycle Management (PLM) solutions have to work with many other systems, not just ERP, so integration is not a new issue for PLM vendors. Most PLM

navigating and other purposes  ERP Speak PLM? Part Two: Examples and Recommendations Are ERP and PLM Speaking the Same Language? Costs are an excellent example of semantic confusion. Accountants know that cost is a not a single characteristic of an item but a category of characteristics. Without answering a series of questions about the cost, the meaning of it is vague. Is the cost the procurement cost from the supplier? Does it include shipping? Does it include tax and duty? Does it include internal overhead, or is it just direct Read More

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