Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high-margin and customer-captive business, and yet, still underserved. General Electric (GE) would be the proverbial example of a company that has focused on aftermarket opportunities, going so far as to call itself a "services" company as opposed
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lucrative consulting engagements entail network design and optimization, transportation analysis and full-time equivalent manpower planning. Part II of this blog topic will analyze MCA's most recent events and competitive situation. In the meantime, please send us your comments, opinions, etc. We would certainly be interested in your experiences with this software category (if you are an existing user) or in your general interest to evaluate these solutions as prospective customers.