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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

n part 2  (VoIP), and live chat. N   Natural Language Search - This is a type of search against a knowledgebase or database that allows the user to ask questions in a natural way; i.e., as if they were asking a real-live person the question, as opposed to restricting their input to some less intuitive method such as keyword searches with Boolean (and/or) options. An example of a natural language question might be: Why is it that when I am using my computer, at various times the keyboard input freezes, and I am Read More

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Documents related to » n part 2


Syspro Hatches 'Encore' IMPACT On SME Manufacturers. Part 2: Market Impact
While Syspro’s recent product release does not necessarily represent a major ground breaking, its broad and well-attuned offering for small enterprises should

n part 2  Two of a two-part note on Syspro. Part One detailed recent developments. This part discusses the Market Impact and makes User Recommendations. Market Impact  Although it has been present in the market since 1978, Syspro has not been a very vocal vendor, however the latest blitz may prove that the company is changing its marketing approach. Syspro has recorded significant growth in its client base since 1997, which has led to the IMPACT product becoming one of the most widely used ERP solution in the Read More
Meridian Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2
Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed

n part 2  Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2 Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed Meridian 's early bet on leveraging Microsoft Office Business Applications (OBAs),  and harnessing the Building Information Modeling (BIM) technology collaboration that is revolutionizing the capital infrastructure industry. Meridian, which promotes its Read More
Merger Mania At Its Extremes Part 2: Challenges & User Recommendations
While the merger is justifiable it does not provide the new entity with much room for mistakes. SynQuest also needs to quickly figure out the best combination

n part 2  Mania At Its Extremes Part 2: Challenges & User Recommendations Merger Mania At Its Extremes Part 2: Challenges & User Recommendations P.J. Jakovljevic - October 10, 2002 Combined Value Proposition At the beginning of September, to address the market demand for solutions that enable greater supply chain agility (in terms of visibility and event management) and bottom line impact, SynQuest, Inc. (NASDAQ/SC: SYNQ), a provider of supply chain planning (SCP) solutions, and two privately held supply chain Read More
Are Data Warehouses as Dead as the Dodo? (Part 2: 1010data and Illuminate)
Although information analysis continues to be vital for insights into a company’s health and future, the traditional data warehouse structure may already be

n part 2  indexing allows analysis across n dimensions of existing data sets. •    It can perform what Illuminate defines as “incremental queries.” This means that the user can start by asking a simple question, which will then be correlated to subsequent questions, so that users will be able to refine or expand the scope of information as desired. The incremental query process allows users to build the queries that they deem appropriate based on the issues at hand. •    It can “cluster” or group Read More
A Modern Tale of Long (Supply Chain) Tails -- Part III
Part II of this blog series explained ToolsGroup’s value proposition for achieving service level excellence in distribution environments. The point of the

n part 2  Modern Tale of Long (Supply Chain) Tails -- Part III Part II of this blog series explained ToolsGroup ’s value proposition for achieving service level excellence in distribution environments. The point of the Service Optimizer 99+ (SO99+)  suite's name is that a 99+ percentage represents the gold standard in customer service levels, and it takes a product purposely built to achieve service level excellence and to support such a high standard. ToolsGroup’s latest version of software continues to Read More
A Modern Tale of Long (Supply Chain) Tails -- Part II
Part I of this blog series introduced the notion of long tails in modern supply chains. That blog post also introduced the vendor ToolsGroup and its solution

n part 2  Modern Tale of Long (Supply Chain) Tails -- Part II Part I of this blog series introduced the notion of long tails in modern supply chains. That blog post also introduced the vendor  ToolsGroup and its solution for planning and optimizing finished goods in distribution environments. So, How Does ToolsGroup Solve the Distribution Puzzle? Most of the benefits are driven here by the distinctive Stock Mix Optimization capability that has delivered higher service levels with much less inventory for Read More
N-ware Technologies Inc
N'ware Technologies specializes in the field of Enterprise Resource Planning Software for Manufacturing and Distribution companies in the SMB market space

n part 2  ware Technologies Inc N'ware Technologies specializes in the field of Enterprise Resource Planning Software for Manufacturing and Distribution companies in the SMB market space. While virtually all manufacturers have invested heavily in ERP solutions, few feel like they have achieved the performance gains they expected- especially those who operate in complex environments with high product mix, shared production assets, and volatile supply and demand. ERP, MES and WMS solutions provide a necessary transac Read More
Project Management Communication: Part 3 of 3
In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to

n part 2  Management Communication: Part 3 of 3 In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to senior management, as well as justification for projects based on the expected value of each product in its planning stage, and in projects both in progress and completed. What Is Project Portfolio Management? Project portfolio management (PPM) is a resource system that permits an enterprise to collect (or Read More
Whose ROI is it Anyway? Part One: Introduction
With growing frequency, we hear business and IT managers asking a technology vendor to

n part 2  ROI is it Anyway? Part One: Introduction Introduction After a few years of incredible hype and some very wishful thinking, enterprise software has finally returned to reality. Plans and promises that assumed the repeal of business fundamentals have disappeared along with the sky-high stock prices for some software vendors. But, we've been here before. In the early 1990s, we thought manufacturing automation would revolutionize business for all time. And in some ways it did. But it did not eliminate the Read More
Should Your Software Selection Process Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively high. Risk can be measured by

n part 2  Your Software Selection Process Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion Advantages and Disadvantages to the Client There are a number of advantages to the proof of concept (POC) for the client including Expectation synchronization with the vendor Improved ownership of the implementation process Identification of functional gaps or overselling Better understanding of investment required. More accurate scoping provides a better understanding of the investment Read More
It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

n part 2  lucrative consulting engagements entail network design and optimization, transportation analysis and full-time equivalent manpower planning. Part II of this blog topic will analyze MCA's most recent events and competitive situation. In the meantime, please send us your comments, opinions, etc. We would certainly be interested in your experiences with this software category (if you are an existing user) or in your general interest to evaluate these solutions as prospective customers. Read More
It’s About Process (or the Ability to be Responsive) -- Part III
Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on

n part 2  the Ability to be Responsive) -- Part III Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on similarities and subtle differences between the two related software categories. Finally, the idea of on-demand workflow and/or BPM solutions was introduced. To that end, W ebcom Inc.  has leveraged its vast expertise earned while addressing many complex sales quote-to-order (Q2O) process issues (i.e., channel Read More
FRx Poised To Permeate Many More General Ledgers Part One: Executive Summary
FRx Software Corporation, a Microsoft company and a part of Microsoft Business Solutions, might be the best example of Microsoft’s coopetitiveness.

n part 2  Poised To Permeate Many More General Ledgers Part One: Executive Summary Event Summary FRx Software ( www.frxsoftware.com ), a prominent provider of financial analytic applications to mid-market and corporate businesses, has largely remained on its established track after being acquired first by one of its erstwhile greatest partners, former Great Plains Software in 2000, and particularly after its new owner subsequently ended up under Microsoft's roof in 2001 (see Microsoft And Great Plains - A Read More
Epicor Claims The Forefront Of CRM.NET-ification Part 1
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions

n part 2  a two-part analysis of news from Epicor. Part Two continues to examine the Market Impact and makes User Recommendations. Market Impact Unfazed by its partner-competitor Microsoft's blatant intrusion into the enterprise applications space (see Microsoft Throws .NET At SMEs, With CRM As Bait and Microsoft 'The Great' Poised To Conquer Mid-Market, Once and Again ), Epicor has accepted the challenge of co-opetition and has decided to bet on its strong CRM heritage and identity, which has possibly been Read More

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