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Abstract:
Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions
and the directions that Microsoft intends to take. To that end the word 'convergence' was not an element of pure fate but
rather a portrayal of integration between Microsoft back and f (...)
Excerpt related to
ms crm implementation:
Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions and
the directions that M...
Published:
2003-05-02
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Abstract:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Excerpt related to
ms crm implementation:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Published:
2001-08-27
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
ms crm implementation:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
ms crm implementation:
... Evaluation Centers. Description: Swiss financial services company Global Refund needed to replace its
antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
ms crm implementation:
... Type: Case Study Description: Swiss financial services company Global Refund needed to replace its antiquated
customer relationship management (CRM) system. ...
Published:
2010-03-11
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
ms crm implementation:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
ms crm implementation:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products Across Multiple Sales Channels. Manitou, a global producer of complex make-to-order forklift trucks,
wanted to optimize sales processes to overcome several cha (...)
Excerpt related to
ms crm implementation:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products ...
Published:
2010-03-11
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Abstract:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last?
For the time being, Microsoft will likely be content to hel (...)
Excerpt related to
ms crm implementation:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating ...
Published:
2003-08-28
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Excerpt related to
ms crm implementation:
... Our various CRM Services includes CRM implementation,
Support, Consulting & Training ... good article - worth also looking at CRM online which
MS is using ...
Published:
2010-02-15
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
ms crm implementation:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
-
Abstract:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the (...)
Excerpt related to
ms crm implementation:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go w...
Published:
2001-09-05
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Abstract:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy
mosaic (...)
Excerpt related to
ms crm implementation:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has...
Published:
2002-08-15
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Abstract:
Great Plains has established very strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of
the ERP market, with a large and loyal customer base and a uniquely developed, extensive partner channel within the industry.
A long presence on Microsoft's platforms ensures that R&a (...)
Excerpt related to
ms crm implementation:
Great Plains has established very strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of
the ERP market, with a l...
Published:
1999-12-01
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Abstract:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functional and technical requirements and second, identifying the vendors that best match their requirements. This
article will focus on determining the functionali (...)
Excerpt related to
ms crm implementation:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functi...
Published:
2003-04-18
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Abstract:
Got CRM? CRM Software Guide for Small Business. Get Free Reports Related To CRM Software. There are many articles on customer
relationship management (CRM) and its benefits. These articles are usually targeted towards large organizations, and don’t
focus on the needs and objectives of small business own (...)
Excerpt related to
ms crm implementation:
Got CRM? CRM Software Guide for Small Business. Get Free Reports Related To CRM Software. There are many articles on customer
relationship manageme...
Published:
2010-03-11
-
Abstract:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the (...)
Excerpt related to
ms crm implementation:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go w...
Published:
2001-09-05
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Abstract:
The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market
segment extensively. This is the second of a series of articles that look at strategies deployed by major enterprise solution
vendors to attract the SMB decision makers and whether t (...)
Excerpt related to
ms crm implementation:
The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market segment
extensively. Th...
Published:
2003-06-30
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Abstract:
MBS is both a threat and an opportunity for the most nimble vendors, and mid-market CRM vendors might have acquired another
lease of life extension in the medium term to redefine their value proposition, especially given that some have recently secured
new funds and/or found solace in a partnership with (...)
Excerpt related to
ms crm implementation:
MBS is both a threat and an opportunity for the most nimble vendors, and mid-market CRM vendors might have acquired another
lease of life extensio...
Published:
2002-11-05
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
ms crm implementation:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15