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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 mobile sms service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » mobile sms service

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

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Mobile Application Momentum


With the boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications is ever more appealing. But the market is changing and evolving rapidly, with new concepts and technologies vying for attention. Discover why, in order to gain momentum, mobile applications need to have both appealing value for customers and the most appropriate, rapid, and wide-reaching routes to market.

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Blackboard Advances Its Mobile Features


Today Blackboard announced two new mobile applications: an app for users of Blackboard MyConnect (a mass notification service) and mobile student debit accounts. The former allows users to receive and personalize their messaging options from their mobile devices. This app is targeted at individuals who are or desire to be subscribed to Blackboard MyConnect groups—topic-based subscription lists

mobile sms service  Advances Its Mobile Features Today Blackboard announced two new mobile applications:  an app for users of Blackboard MyConnect  (a mass notification service) and  mobile student debit accounts . The former allows users to receive and personalize their messaging options from their mobile devices. This app is targeted at individuals who are or desire to be subscribed to Blackboard MyConnect groups—topic-based subscription lists provided by their institutions. Other preferences offered by Read More

Ramco to Include More HCM Users via SMS


Ramco Systems has launched a text-based employee self-service (ESS) feature, thereby offering another angle in the use of human capital management (HCM) software. Ramco is targeting organizations with a heavily distributed workforce in remote locations and/or security-sensitive workplaces.

mobile sms service  to Include More HCM Users via SMS Ramco Systems has launched a text-based employee self-service (ESS) feature , thereby offering another angle in the use of human capital management (HCM) software. Ramco is targeting organizations with a heavily distributed workforce in remote locations and/or security-sensitive workplaces that restrict use of smart phones within office premises, such as business process outsourcers (BPO), remote factories with no Internet access, or research and development (R&D) Read More

HP Announces Customer Engagement as a Service


HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile

mobile sms service  handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact center platform. Key capabilities include: Multichannel customer engagement  (voice, e-mail, chat, scanned documents, SMS, and fax) Interactive voice response (IVR) technologies, including voice prompts, speech recognition and text-to-speech Call recording and quality monitoring tools Integration with analytics, mobile, and social The service is offered at three levels—with the basic package Read More

Transform Your Service Organization into a Performance-driven Leader


Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together.

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Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability


The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself. But how do you change your service delivery methods to keep existing clients and entice new ones? A networked organization is one of six characteristics of successful service delivery innovation. Find out how you can put them into practice and attain the benefits.

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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.

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DSL Ltd. Selects IFS for Service Management


DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile Workforce Management, components of IFS’ Enterprise Service Management offering to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.

mobile sms service  Service Management and IFS Mobile Workforce Management , components of IFS’ Enterprise Service Management offering (which came from the acquisitions of Metrix and 360 Scheduling ). The firm intends to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.   IFS’ solutions will replace an enterprise resource planning (ERP) system that provided work order management and a custom BlackBerry-based mobile application. DSL staff Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

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Understanding Service-oriented Architecture and Its Impact on Small Manufacturers


Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented architecture (SOA) application, however, can reverse such doubts, as SOA continues to emerge as the dominant technical platform for building next-generation business applications. Its potential to transform enterprise software applications is not only well hyped—it’s also well documented.

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Fenestrae Offers WAP Support for Mobile Data Server


Mobile Data Server 2.0 (MDS) allows access via WAP to a company’s Intranet, Microsoft Back Office databases, such as SQL Server in addition to Microsoft Exchange Integration for messaging.

mobile sms service  Offers WAP Support for Mobile Data Server Fenestrae Offers WAP Support for Mobile Data Server P. Hayes - July 6, 2000 Event Summary Singapore - Fenestrae has announced the Fenestrae® Mobile Data Server™ with extensive WAP functionality. The Fenestrae Mobile Data Server version 2.0 enables professionals to use their WAP phones to access any information in Microsoft® Exchange/Outlook (inbox, calendar, contacts), databases, and Intranet. Market Impact Fenestrae''s Mobile Data server has been given a Read More