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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » mobile sms messages


How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

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Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
The days of telephone switchboard operators are long gone. In today@s electronic age, through private branch exchange (PBX) technology, operators have been

mobile sms messages  having a fully functional mobile work force. But what happens when you need to know exactly where one of your employees is? Not to worry: PBX systems can keep track of where your employees last interacted with the system, data that will allow you to pinpoint their exact location. This technology, known as telepresence, tracks all interactions with the system - including email and IM - and makes deductions about an employee''s location. It also gives employees tools to indicate their status, including Read More...
Why E-mail Must Operate 24/7 and How to Make This Happen
Unplanned e-mail outages or even routine maintenance can cause huge disruption, not only to your business, but also to your customers and partners. What issues

mobile sms messages  to provide continuity for mobile users (generally the most critical users in most organizations) Forensic data on emails, critical for e-discovery and regulatory compliance purposes. MessageLabs, now a part of Symantec, offers industry-leading service level agreements for businesses and other organizations focused on availability and performance. MessageLabs, now a part of Symantec, extends 24/7/365 local security experts who can offer its customers service in the local language, becoming a part of their Read More...
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

mobile sms messages  experience are: support for mobile applications, simpler interfaces for customer-facing employees, and guided experiences. Another challenge according to the survey is the ability to audit customer transactions, which is always a good starting point for any type of analysis.   Conclusion Attensity has positioned itself as a serious contender in the CEM space owing to its well-defined methodology (LARA) and professional services offerings, providing customers with not only the software but also the Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

mobile sms messages  agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Management (SEM) platform combines the realms of Customer Relationship Management (CRM), Business Process Management (BPM), Knowledge Management, Text Analytics, and Social Media to support the delivery of good Read More...
Mobile Commerce: The Path to Customer Engagement
More personal, portable, and in many cases more powerful than any computing device in the past, mobile phones deliver new opportunities for enterprises to

mobile sms messages  device in the past, mobile phones deliver new opportunities for enterprises to establish, nurture, and maintain relationships with customers. But unlike most advances in which enterprise use leads consumer use, the mobile phone revolution has developed in the opposite way: customers are already comfortable with the technology and expect enterprises to allow the kind of interactions they want. This white paper playbook gives tips for how enterprises can embark on this new path to customer engagement and Read More...
5 Tips To Effective Mobile Learning
Mobile learning is extending the reach of how organizations deliver training, and providing the benefits of e-learning to users who were previously

mobile sms messages  Tips To Effective Mobile Learning Mobile learning is extending the reach of how organizations deliver training, and providing the benefits of e-learning to users who were previously out of reach. By expanding the access of e-learning, mobile learning enables organizations to provide knowledge and training to employees, partners, and customers in new ways. This field guide explores five critical steps to ensure that you get the most out of your mobile learning investment. Read More...
Sage Releases SMB Survey on Mobile Devices
Sage North America yesterday announced the results of its mobile device survey, which recently polled 490 small and midsize businesses (SMBs) in the United

mobile sms messages  Releases SMB Survey on Mobile Devices Sage North America yesterday announced the  results of its mobile device survey , which recently polled 490 small and midsize businesses (SMBs) in the United States. The Sage SMB Survey on Mobile Devices showed that employees accessed work-related information when they were not in the office most commonly using laptops (80 percent) and smartphones (81 percent), followed by tablets (57 percent). In addition, the survey found that 85 percent of respondent decision Read More...
Integrating Mobile Phones with Your Business Phone System
Vendors offer a variety of ways to overcome many inconveniences by integrating mobile phones with office systems. Mobile integration isn’t as much product or

mobile sms messages  Mobile Phones with Your Business Phone System Vendors offer a variety of ways to overcome many inconveniences by integrating mobile phones with office systems. Mobile integration isn’t as much product or technology of its own, however, as a range of capabilities built into phone systems and services themselves. Small to midsized businesses (SMBs) looking for mobile integration should focus on understanding what features are available and what they can do. Read More...
Grupo SMS
Grupo SMS es una Empresa Multinacional con sede en España y más de 20 años de trayectoria en el mercado que cuenta con filiales en México, Brasil, Argentina

mobile sms messages  SMS Grupo SMS es una Empresa Multinacional con sede en España y más de 20 años de trayectoria en el mercado que cuenta con filiales en México, Brasil, Argentina, Venezuela, y EEUU. Nos especializamos en el desarrollo de aplicaciones y servicios de IT, sobre tecnologías Java, Oracle y .Net, que son llevados a cabo por nuestra factora de software que ya ha realizado numerosas implementaciones de proyectos llave en mano y consultora en empresas de la envergadura de Repsol España y Argentina, Read More...
BI on the Go . . . So, Who’s Using Mobile BI?
In this first of two posts, TEC senior BI and data management analyst Jorge García presents some of the main findings of the TEC 2014 mobile survey on the usage

mobile sms messages  . So, Who’s Using Mobile BI? Piggybacking off of the success of the most recent TEC Buyer’s Guide, the 2014 Buyer''s Guide on Mobile BI applications , we took the opportunity to survey users of mobile business intelligence (BI) applications and collect their impressions in regard to these tools. Most of the results of this survey with more than 250 respondents were captured in an Infographic . Additional information garnered from the survey, while not conclusive, may provide a glance into the Read More...
Mobile BI: Features, Challenges, and Opportunities
What does your organization need to consider when adopting a mobile business intelligence (BI) or business analytics strategy? What are the enablers, challenges

mobile sms messages  consider when adopting a mobile business intelligence (BI) or business analytics strategy? What are the enablers, challenges, and opportunities of a mobile BI strategy implementation? In this report, we explore considerations for deploying a mobile BI solution, how to leverage this type of platform to best advantage, and why a mobile BI/analytics solution can be a valuable asset for your company. Read More...
Get Your Sales Team Going with Mobile CRM
As you''ll discover in the executive brief. get your sales teams going with mobile crm, mobile CRM lets your sales reps perform more of the activiti...

mobile sms messages  Sales Team Going with Mobile CRM Are your field salespeople performing at peak ability? Are they connected and ready to do the things that bring in sales anytime and anywhere? Wouldn''t it be a worthwhile objective to get your salespeople booking more face time with clients, and winning more business in less time? It''s all possible, if you equip your salespeople with mobile CRM. As you''ll discover in the executive brief Get Your Sales Teams Going with Mobile CRM , mobile CRM lets your sales reps perform Read More...
Mobile Is the New Face of Engagement
By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a

mobile sms messages  a billion global consumers. Mobile is not simply another device for IT to support with a shrunken Web site. Rather, mobile is the manifestation of a much broader shift to new systems of engagement. Download this paper and know how such systems of engagement will help firms empower their customers, partners, and employees with context-aware apps and smart products. Read More...
How Mobile ERP Is Changing the Way Manufacturers Do Business
Mobile is changing the way companies do business—and manufacturers are no exception. They’re asking ERP vendors for apps that help control core manufacturing

mobile sms messages  Mobile ERP Is Changing the Way Manufacturers Do Business Mobile is changing the way companies do business—and manufacturers are no exception. They’re asking ERP vendors for apps that help control core manufacturing operations. But are they seeing the ROI they’re looking for? In this Sage-sponsored podcast, TEC senior business intelligence and data management analyst, Jorge García, talks about the opportunities, benefits, and challenges of mobile ERP for manufacturing. Read More...

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