Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must cost-effectively eliminate the issues preventing on-time, accurate order fulfillment. This involves every process, including planning and forecasting, acquiring and creating accurate orders and contracts, handling order changes, and resolving fulfillment and post-delivery problems.
mobile account management
displayed through role-specific dashboards, mobile units, or handheld devices. Particularly important CRM analytics measurements for the order process include the following: Customer lifetime value Product and service profitability, complaints, and cross-selling Sales planning and forecasting, quotations and orders, billing, and contracts Interaction channel analytics on interaction-center, channel, and partner performance Finally, the order process, one by one and in aggregate, is measured against perfec