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Documents related to » mis improving event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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5/26/2006 7:55:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Reproduction without prior written permission is forbidden. Close Social Web E-mail del.icio.us Digg Furl Netscape Yahoo! My Web StumbleUpon Google Bookmarks Technorati BlinkList Newsvine ma.gnolia reddit Windows Live Slashdot E-mail It To Address: Your Name: Your Address: . : http://www. ); document.write(unescape( %3Cscript src= + gaJsHost + google-analytics.com/ga.js type= text/javascript %3E%3C/script%3E )); 0

MIS IMPROVING EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

MIS IMPROVING EVENT RESOLUTION: Pareto s 80/20 Rule). The premise of segmenting customers reinforced the idea that customers existed to create value for companies, rather than the other way around. Using this logic, most (up to 80 percent) customers were of little value to the companies that they bought products and services from. By contrast, the practice of KM helps companies establish a bidirectional relationship with customers that rewards them for sharing knowledge (their product and service use experience), and not only for
12/12/2007

Improving Human Performance by Identifying the Gaps
Mariano Bernárdez, expert in performance improvement, was interviewed in Buenos Aires (Argentina) by Learning Review's Verónica Inoue. Inoue asked Bernardez about his new book, Tecnología del Desempeño Humano (Human Performance Technology), and how this issue affects the Latin-American market.

MIS IMPROVING EVENT RESOLUTION: have made all the mistakes inherent to practice, and we continue to make them. This is a way of learning and improving. That s why there are companies that are able to survive in spite of having great disadvantages compared to their competitors. The companies that will survive this natural selection process are the ones that will adapt and find solutions for some performance issues. But the fact that they survive does not mean that they are good; they are just not as bad as other organizations. Now, a
7/16/2007

A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.

MIS IMPROVING EVENT RESOLUTION: A Modern Approach to Improving Customer Support A Modern Approach to Improving Customer Support Source: Aptean Document Type: White Paper Description: As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to
9/12/2007 9:04:00 AM

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

MIS IMPROVING EVENT RESOLUTION:
9/12/2007 9:05:00 AM

CDC Software Wins at the Pivotal Auction. Now What?Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some decisive moves is now, given that competitive pressures will not go away, but rather will intensify.

MIS IMPROVING EVENT RESOLUTION: become one to two. Dismissing the Pivotal s above reasons for rejecting its bid as the pot calling the kettle black , Onyx now touts the following rationale for users switching the CRM provider: Onyx CRM offers the simplicity and low total-cost-of-ownership (TCO) associated with pure web architecture, as well as a host of powerful features that will be new to Pivotal web product users. Onyx offers customer-deployed vertical extensions in financial services, healthcare, and government. Onyx has
2/6/2004

Improving Customer Experience with In-store Mobility Technology: Converging Physical and Digital Selling into a Seamless, Cohesive Experience
A superior user experience is created when the digital and physical worlds are connected. This paper describes how a comprehensive mobile point-of-sale (POS) system can serve as the glue that holds together all of the different tangible and digital channels used today by retailers—but within the walls of a physical shopping location. A well-conceived in-store mobility strategy can take advantage of the personalization features of online digital channels, scan and research features of mobile channels, special discounts offered on social channels, and instantly accessible inventory of physical storefronts.

MIS IMPROVING EVENT RESOLUTION: Improving Customer Experience with In-store Mobility Technology: Converging Physical and Digital Selling into a Seamless, Cohesive Experience Improving Customer Experience with In-store Mobility Technology: Converging Physical and Digital Selling into a Seamless, Cohesive Experience Source: hybris AG Document Type: White Paper Description: A superior user experience is created when the digital and physical worlds are connected. This paper describes how a comprehensive mobile point-of-sale (POS) system can
8/14/2013 2:48:00 PM

Flexible IT Resourcing Assists Organisations in Improving Business Efficiencies and Reducing Overall Costs by 25%
Most organizations are facing staffing challenges for short- and long-term information technology (IT) projects. They don’t have the in-house skills and resources to fulfill all of the business requirements. This in turn threatens their business continuity and quality of service. This white paper looks at how deploying flexible IT resourcing can deliver cost-effective and efficient services.

MIS IMPROVING EVENT RESOLUTION: Flexible IT Resourcing Assists Organisations in Improving Business Efficiencies and Reducing Overall Costs by 25% Flexible IT Resourcing Assists Organisations in Improving Business Efficiencies and Reducing Overall Costs by 25% Source: Allied Worldwide Document Type: White Paper Description: Most organizations are facing staffing challenges for short- and long-term information technology (IT) projects. They don’t have the in-house skills and resources to fulfill all of the business requirements. This in
4/14/2011 2:49:00 AM

Encompix--Thriving on Encompassing ComplexityPart One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However, given a certain number of viable solutions from more renowned and visible (even if not that focused) vendors, the company will have to spread the word much more aggressively from now on.

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5/24/2004

Technical Publications: Improving the Quality of Technical Publications Increases Employee Productivity and Customer Satisfaction
Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate and optimize the technical publishing process and can end publication bottlenecks caused by launch delays due to poor process. A PDS solution allows for concurrent development of products and publications—keeping your engineering and publishing departments in sync.

MIS IMPROVING EVENT RESOLUTION: Technical Publications: Improving the Quality of Technical Publications Increases Employee Productivity and Customer Satisfaction Technical Publications: Improving the Quality of Technical Publications Increases Employee Productivity and Customer Satisfaction Source: PTC Document Type: White Paper Description: Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate and optimize the technical publishing process and can end publication
10/4/2007 11:37:00 AM


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