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Documents related to » mis fast event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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5/26/2006 7:55:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Reproduction without prior written permission is forbidden. Close Social Web E-mail del.icio.us Digg Furl Netscape Yahoo! My Web StumbleUpon Google Bookmarks Technorati BlinkList Newsvine ma.gnolia reddit Windows Live Slashdot E-mail It To Address: Your Name: Your Address: . : http://www. ); document.write(unescape( %3Cscript src= + gaJsHost + google-analytics.com/ga.js type= text/javascript %3E%3C/script%3E )); 0

MIS FAST EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Reproduction without prior written permission is forbidden. Close Social Web E-mail del.icio.us Digg Furl Netscape Yahoo! My Web StumbleUpon Google Bookmarks Technorati BlinkList Newsvine ma.gnolia reddit Windows Live Slashdot E-mail It To Address: Your Name: Your Address: . : http://www. ); document.write(unescape( %3Cscript src= + gaJsHost + google-analytics.com/ga.js type= text/javascript %3E%3C/script%3E )); 0

MIS FAST EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

MIS FAST EVENT RESOLUTION: information, something is still missing to enable cohesive customer service. The plethora of new self-service technologies, such as natural language search engines, knowledge bases, guided navigation, user forums, collaboration, personalization, multichannel (e-mail, instant messenger [IM], integrated voice response [IVR], call centers), and so on, lead us to the emerging part of CRM software applications, specifically applications that enable customer service organizations to more effectively resolve
9/4/2009

Giving Trade Companies Fast Time to Value
To succeed, wholesale distributors must respond quickly to customers’ expectations of high-quality, differentiated services. Good supplier relationships are crucial, too. Operational excellence and information transparency are key to keeping these important relationships running smoothly. Find out about solutions that can help you improve transparency and coordination, and also streamline inventory management.

MIS FAST EVENT RESOLUTION: Giving Trade Companies Fast Time to Value Giving Trade Companies Fast Time to Value Source: SAP Document Type: White Paper Description: To succeed, wholesale distributors must respond quickly to customers’ expectations of high-quality, differentiated services. Good supplier relationships are crucial, too. Operational excellence and information transparency are key to keeping these important relationships running smoothly. Find out about solutions that can help you improve transparency and coordination,
1/26/2010 10:28:00 AM

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

MIS FAST EVENT RESOLUTION:
9/12/2007 9:05:00 AM

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

MIS FAST EVENT RESOLUTION: Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations. Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half style= border-width:0px; />   comments powered by Disqus Related Topics:   Field Service Management,   Customer Service and Support,   Field Sales,   Field Service Management,   Marketing Automation,  
6/12/2013 2:28:00 PM

Inovis Delves into PIM by Snatching QRSPart One: Event Notes
The termination of QRS' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a potential shift in its traditional strategy of B2B e-commerce connectivity (i.e., to drive its offerings well behind the enterprise firewalls).

MIS FAST EVENT RESOLUTION: 2004, the Federal Trade Commission granted early termination of the waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 applicable to QRS proposed merger with Inovis. On the same day, QRS also announced that it would mail its definitive proxy statement for the special meeting of QRS stockholders to be held mid-November, in connection with the merger. This is Part One of a five-part note. Parts two and three will continue to detail the event. Part four will discuss the market
11/16/2004

Demystifying Vendor Shootout for ERP Events
In August 2011, TEC Principal Analyst P.J. Jakovljevic experienced the 11th Vendor Shootout for ERP first-hand. Plex Systems, IQMS, and abas-USA presented directly, while Infor ERP SyteLine, Epicor ERP, Microsoft Dynamics AX, SAP Business ByDesign, and Oracle JD Edwards were represented by partners. Log in to read P.J.'s report on the event, and find out why this strange

MIS FAST EVENT RESOLUTION: start by allaying some misconceptions. First, TEC is not the organizer, and we are not financially compensated by the event organizer. To be fair, we hope to benefit there from our exposure as an unbiased software evaluator, knowledge broker, and moderator of the event. Frankly, we will gladly provide professional services to any attending company that needs help with regard to selecting the most appropriate software package (and some do). After all, TEC needs to pay its bills every month as well. Who is
9/7/2011 8:33:00 AM

i2 Technologies Lives Life In The Fast Lane
i2 Technologies is the largest and fastest growing vendor of supply chain management software with $751 million in revenue over the last twelve months and a 105% average growth rate over the last five years. Fueled by a powerful sales and marketing machine and aggressive strategies for corporate development and acquisition, i2 will maintain its lead through the end of 2000 and beyond.

MIS FAST EVENT RESOLUTION: TradeMatrix, a platform that promised a vague combination of solutions and content designed to improve the functions of designing, buying, planning, selling, fulfilling and servicing products or services over the Internet. Since then, TradeMatrix has found great favor among consortia of future-thinking blue-chip companies such as the Worldwide Retail Exchange, MyAircraft (Honeywell, United Technologies Corp., BF Goodrich), and many others. Figure 2. Figure 3. To successfully invade the e-commerce
10/18/2000

Giving Manufacturing Companies a Fast Start
The all-in-one manufacturing functionality supports industry best practices in the following categories:materials management; production planning ...

MIS FAST EVENT RESOLUTION: Giving Manufacturing Companies a Fast Start Giving Manufacturing Companies a Fast Start Are you in a hurry to make your manufacturing operation more efficient and competitive? With SAP s Business All-in-One Fast-start Program, you can find everything you need to get started today and to build for the future. The All-in-One manufacturing functionality supports industry best practices in the following categories: materials management production planning and control sales and distribution logistics, product
10/30/2009


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