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Documents related to » mis event resolution invention


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
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MIS EVENT RESOLUTION INVENTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

MIS EVENT RESOLUTION INVENTION: they may even be misleading. Zero Contact Resolution: How to Keep Customers and Build Great Brands style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Contact Management (CM) Source: RightNow Technologies Learn more about RightNow Technologies Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in
4/2/2007 5:04:00 PM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

MIS EVENT RESOLUTION INVENTION: Pareto s 80/20 Rule). The premise of segmenting customers reinforced the idea that customers existed to create value for companies, rather than the other way around. Using this logic, most (up to 80 percent) customers were of little value to the companies that they bought products and services from. By contrast, the practice of KM helps companies establish a bidirectional relationship with customers that rewards them for sharing knowledge (their product and service use experience), and not only for
12/12/2007

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

MIS EVENT RESOLUTION INVENTION: information, something is still missing to enable cohesive customer service. The plethora of new self-service technologies, such as natural language search engines, knowledge bases, guided navigation, user forums, collaboration, personalization, multichannel (e-mail, instant messenger [IM], integrated voice response [IVR], call centers), and so on, lead us to the emerging part of CRM software applications, specifically applications that enable customer service organizations to more effectively resolve
9/4/2009

Enabling Real-Time Sharing and Synchronization over the WAN
Driven by increasing business demands and the availability of technologies like in-memory databases, change data capture software, big data storage systems, and complex event processing engines, some organizations are looking to enterprise data grids to accelerate, optimize, and scale their IT infrastructure. Managing big data scale transactional and event stream information is about more than just storing massive amounts of data; it requires the intelligent collection, filtration, sharing and exposure of information via enterprise apps connected by LANs, WANs and cloud/grid environments.

MIS EVENT RESOLUTION INVENTION: Enabling Real-Time Sharing and Synchronization over the WAN Enabling Real-Time Sharing and Synchronization over the WAN Source: Solace Systems Inc. Document Type: White Paper Description: Driven by increasing business demands and the availability of technologies like in-memory databases, change data capture software, big data storage systems, and complex event processing engines, some organizations are looking to enterprise data grids to accelerate, optimize, and scale their IT infrastructure. Managing
12/14/2012 10:12:00 AM

Event: TEC s P.J. Jakovljevic at SuiteWorld 2013 » The TEC Blog
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MIS EVENT RESOLUTION INVENTION: Brad Kugler. ERP trends, Cloud, cloud erp, Dennis Howlett, NeSuite users, NetSuite partners, Phil Wainewright, SuiteWorld, Vinnie Mirchandani, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-04-2013

PHP Code Design
Interactive web sites are event-driven. With each user click, a menu selection or keyboard action initiates a thread of execution that runs many lines of code. Many Web projects start as small code snippets gathered from open source sites, but as the web site grows, new developers are added to the mix. Without design and documentation tools, the project can become unmanageable, unreliable, insecure, and costly to expand.

MIS EVENT RESOLUTION INVENTION:
6/22/2007 9:55:00 PM

Technology Enablers for the Lean Supply Chain
Transforming an enterprise to a lean supply chain requires both enabling technology and discipline. By following some specific guidelines to extend lean methodology, you can proceed through your supply chain transformation to become effectively lean.

MIS EVENT RESOLUTION INVENTION: manufacturing, and sales holds promise. Within the enterprise, IT tends to pulls systems independently to exploit the objectives of cost, efficiency, and flexibility. Purchasing systems buy quantities for lowest price; manufacturing looks for speed with the fewest resources; and sales wants a lot size of one with zero lead time. The enterprise is already in conflict and when it is extended, it exacerbates the problem. Linking the IT infrastructures with collaboration can reduce cost and deliver results;
9/14/2005

Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next? » The TEC Blog
why Microsoft Dynamics is remiss in the realm of human capital management (HCM). Indeed, with Skype and Yammer in its fold, with the coming Azure Cloud availability, and with Microsoft Dynamics AX and CRM being global enterprise products, HCM is an apparent gap. Imagine having the opportunity to conduct employee performance reviews or have a learning management system (LMS) via Skype or Lync, and having the ability to record courses, etc.? The team reacted a bit stunned much to my surprise, as it’s

MIS EVENT RESOLUTION INVENTION: bi, CRM, ERP, fae12, Microsoft Analyst Event, microsoft dynamics, microsoft dynamics ax, PowerPivot, powerview, social, sql server, ssas, surface, windows 8, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-01-2013

SAP BusinessObjects Edge BI Brings Analytics Capabilities to SMEs » The TEC Blog
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MIS EVENT RESOLUTION INVENTION: bi, BO Edge, BO Edge BI, Business Intelligence, BusinessObjects, Businessobjects event insight, crystal reports, Crystal server, event insight, SAP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-06-2011

Microsoft Business Network (MBN)--Coming of Age?Part One: Event Summary
While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take some immense doing before it becomes a retailers' equivalent of what the Sabre reservation system means to airline agents.

MIS EVENT RESOLUTION INVENTION: is a combination of on-premise software that is integrated with Microsoft Office, eventually with all MBS ERP applications (albeit currently only with MBS Great Plains) or with Microsoft BizTalk Server , and hosted Web services. MBN works with a set of Web services that facilitate connecting to and swapping information with trading partners. These Web services will be hosted by Microsoft, in part because smaller enterprises may not have a dedicated broadband Internet connection, and partly because some
9/1/2004


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