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Documents related to » mis corresponding resolution event


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

MIS CORRESPONDING RESOLUTION EVENT: Pareto s 80/20 Rule). The premise of segmenting customers reinforced the idea that customers existed to create value for companies, rather than the other way around. Using this logic, most (up to 80 percent) customers were of little value to the companies that they bought products and services from. By contrast, the practice of KM helps companies establish a bidirectional relationship with customers that rewards them for sharing knowledge (their product and service use experience), and not only for
12/12/2007

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

MIS CORRESPONDING RESOLUTION EVENT: IT timescale, still deliver mission-critical services reliably and effectively, day in and day out. Thus, a modern CRM solution must easily and seamlessly share data bi-directionally with these systems, using open industry standards. As the first factor indicates, an adaptive service enterprise must be sensitive to ever changing customer requirements, and must foster an optimal customer experience by creating and delivering incremental services that customers want and are willing to pay for. This requires
12/7/2007

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

MIS CORRESPONDING RESOLUTION EVENT: they may even be misleading. Zero Contact Resolution: How to Keep Customers and Build Great Brands style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Contact Management (CM) Source: RightNow Technologies Learn more about RightNow Technologies Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Process Map Best Practices
4/2/2007 5:04:00 PM

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

MIS CORRESPONDING RESOLUTION EVENT: Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations. Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half style= border-width:0px; />   comments powered by Disqus Related Topics:   Field Service Management,   Customer Service and Support,   Field Sales,   Field Service Management,   Marketing Automation,  
6/12/2013 2:28:00 PM

Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable
Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing relevant content to a specific audience. This is the key to providing the right message to the right person at the right time. Download this white paper to learn more.

MIS CORRESPONDING RESOLUTION EVENT: digital signage content management, digital signage content, digital signage, digital signage software, digital signage companies, open source digital signage, digital signage hardware, digital signage content creation, digital signage solutions, digital signage systems, free digital signage, digital signage examples, digital signage network, digital signage players, digital signage software free, digital signage advertising, free digital signage content, what is digital signage, digital signage today.
7/12/2012 1:32:00 PM

Epicor s Mid-Market Pitch Becomes Higher For (One) ScalaPart One: Event Summary
One should imagine Epicor has carefully thought out the rationale for the recent acquisition of its European counterpart Scala. The merger seems to have much of a strategic merit as opposed to a knee-jerk, ‘me too’ impulse owing to the ongoing consolidation craze in the market.

MIS CORRESPONDING RESOLUTION EVENT: the Security and Exchange Commission (SEC) by Epicor, and other customary conditions including, among others, material adverse changes to Scala and management retention agreements. Initially, Epicor anticipated that it would begin the public offer for all outstanding ordinary shares of Scala and publish an offer memorandum in December 2003, and close the transaction in the first quarter of 2004. The combination was then also expected to be accretive to Epicor s Generally Accepted Accounting Practice
12/13/2004

Virtual Infrastructure Storage and Pillar Data Systems
The exploding popularity of VMware’s server virtualization has created a corresponding demand for shared storage. However, traditional storage arrays, burdened by a legacy of addressing physical infrastructure requirements, fail to optimize the unique storage requirements of a virtual infrastructure. Find out about one storage array that meets the requirements of a next-generation virtual infrastructure storage system.

MIS CORRESPONDING RESOLUTION EVENT: Virtual Infrastructure Storage and Pillar Data Systems Virtual Infrastructure Storage and Pillar Data Systems Source: Pillar Data Systems Document Type: White Paper Description: The exploding popularity of VMware’s server virtualization has created a corresponding demand for shared storage. However, traditional storage arrays, burdened by a legacy of addressing physical infrastructure requirements, fail to optimize the unique storage requirements of a virtual infrastructure. Find out about one storage
8/15/2008 3:59:00 PM

Can ERP Answer Your Business Needs?
Deploying an enterprise resource planning (ERP) solution is an extremely important event in the development of a company. A well-managed ERP solution can help a business handle global competition. Fortunately, modern ERP systems are relatively user-friendly, easy to implement, and easy to afford. Read this white paper to learn about the benefits of ERP and some of the issues that arise in implementing an ERP solution.

MIS CORRESPONDING RESOLUTION EVENT: erp solution, enterprise resource planning solution, global supply chain advantage, erp implementation issues, what is an erp solution, erp solution provider, erp software solution, erp solution software, erp solution providers, erp definition and solution, what is erp solution, best erp solution, solution erp, microsoft erp solution, web based erp solution, critical issues affecting an erp implementation, erp post implementation issues, tally erp solution, erp solution for small business, free erp solution, open source erp solution, erp solution companies, school erp solution.
8/15/2012 1:33:00 PM

Will Recent Acquisition Catalyze Catalyst’s Strategy?Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and execution. Over the past few years Catalyst's turnaround strategy has returned it to growth and profitability. As a result, it has recently been acquired by ComVest, a wealthy, private investment firm. This development may indicate private equity investors' renewed interest in this market and might validate the company's turnaround strategy that began in late 2001. Still, the question remains whether the anticipated infusion of capital from ComVest will enable Catalyst to become a consolidator and rejoin its mightier direct competitors in the industry's upper echelon.

MIS CORRESPONDING RESOLUTION EVENT: batch process manufacturing, difference between production and manufacturing, erp manufacturing, erp manufacturing process software, manufacturing planning, manufacturing process management, manufacturing production, manufacturing software, manufacturing supply chain, manufacturing supply chain management, manufacturing system, planning production software, process control manufacturing, process manufacturing, process manufacturing definition, process manufacturing erp, process manufacturing industry, process manufacturing management, process manufacturing software, process manufacturing .
10/25/2004

JDA Portfolio: For the Retail IndustryPart One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

MIS CORRESPONDING RESOLUTION EVENT: enterprise retail software, inventory management system, jda portfolio, jda software, jda software group, jda software group inc, microsoft retail management system store operations, point of sale retail, point of sale system, point of sale systems, pos system, pos systems, retail business software, retail computer software, retail enterprise software, retail inventory management, retail inventory management system, retail inventory software, retail management, retail management software, retail management system, retail management system software, retail management system store operations, .
12/27/2004

Microsoft Analyst Event Part One: What’s New for Fall 2012 » The TEC Blog
Reproduction without prior written permission is forbidden. Close Social Web E-mail del.icio.us Digg Furl Netscape Yahoo! My Web StumbleUpon Google Bookmarks Technorati BlinkList Newsvine ma.gnolia reddit Windows Live Slashdot E-mail It To Address: Your Name: Your Address: . : http://www. ); document.write(unescape( %3Cscript src= + gaJsHost + google-analytics.com/ga.js type= text/javascript %3E%3C/script%3E )); 0

MIS CORRESPONDING RESOLUTION EVENT: CRM, ERP, FAE, ipad, Microsoft Analyst Event, microsoft dynamics, Microsoft Office, microsoft store, perceptive pixel, retail, surface, windows 8, xbox kinect, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-12-2012


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