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Software Functionality Revealed in Detail
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 mis automating event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » mis automating event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

mis automating event resolution  Improving Event Resolution | MIS Automating Event Resolution | MIS Event Resolution Invention | MIS Optimization of Event Resolution | MIS System Supported Optimization | MIS Event Processing | MIS Corresponding Resolution Event | MIS Tactical Event Resolution | MIS Event Resolution Step | MIS Event Resolution Include Biases | MIS Integrating Event Resolution | MIS Event Resolution Dependent | MIS Rate IT Event Resolution | MIS Highest-Resolution Model | MIS Meeting Event Resolution | MIS Detect Read More

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

mis automating event resolution  Your Call Center Feedback Our Mindshare Call Center Supervisor solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They''ll appreciate the immediate feedback and feel better about their work. Source : Mindshare Technologies Resources Related to Automating Your Call Center Feedback : Call Centre (Wikipedia) Automating Your Call Center Feedback Call Center is also known as : Call Center Services , Inbound Call Read More

Processing Complex Events (During These, oh well, Complex Times) - Part III


Part I of this blog series introduced the concept of complex event processing (CEP) and possible needs for CEP software applications. One such broad CEP platform, Progress Apama, has been offered by Progress Software Coporation after acquiring formerly independent Apama LTD in 2005. Part II then discussed Apama’s current state of affairs and its real-life deployments at companies outside its

mis automating event resolution  reporting agencies and where missing a payment on a mortgage, car, doctor bill, or a credit card can impact overall credit history and force re-pricing of asset loans. The problem is much more complex than that, and time alone will tell when someone will be able to encapsulate it as a hefty set of CEP rules and algorithms. CEP systems are based on rules and are not able to self-learn and discover correlations in an undirected manner (i.e., like knowledge management systems ) or conduct the sophisticated Read More

Managing the Aches and Pains of Long Cycle Times: Automating Controls for Pharmaceutical Manufacturers


One of the biggest challenges (or business pain points) for pharmaceutical manufacturers (or life sciences companies) is the long cycles that are required for research and development (R@D) and product approval. This is particularly a challenge for manufacturers of generic drugs, for which cycle times can average 20 months or more (and the full time-to-market period upwards of 12 years). Why

mis automating event resolution  the Aches and Pains of Long Cycle Times: Automating Controls for Pharmaceutical Manufacturers One of the biggest challenges (or business pain points) for pharmaceutical manufacturers (or life sciences companies) is the long cycles that are required for research and development (R&D) and product approval. This is particularly a challenge for manufacturers of generic drugs, for which cycle times can average 20 months or more (and the full time-to-market period upwards of 12 years). Why are long Read More

Emptoris "Procures" Zeborg's Spend Management Expertise Part one: Event Summary


Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg. However, despite a good fit, enlarged customer base, and improved cross-selling opportunity, some challenges and product gaps will have to be overcome.

mis automating event resolution   Read More

The Case for Automating Tax Fulfillment


Companies need to invest in the smart automation of the tax fulfillment process to avoid penalties, minimize overhead costs, and take a step closer to full automation of the tax compliance process. Learn more.

mis automating event resolution  Case for Automating Tax Fulfillment Companies need to invest in the smart automation of the tax fulfillment process to avoid penalties, minimize overhead costs, and take a step closer to full automation of the tax compliance process. Learn more. Read More

Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise


Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

mis automating event resolution  currency exchange rates, configure permissions and alerts, and access information from non-SAP software Financial accounting - Handles financial transactions, including general ledger, account setup and maintenance, journal entries, foreign currency adjustments, and budgets Customer relationship management (CRM) - Provides a solution that: Connects front- and back-office functions into a single customer-centric operation Enables collaboration across the value chain by providing access to relevant, Read More

Inovis Delves into PIM by Snatching QRS Part One: Event Notes


The termination of QRS' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a potential shift in its traditional strategy of B2B e-commerce connectivity (i.e., to drive its offerings well behind the enterprise firewalls).

mis automating event resolution  2004, the Federal Trade Commission granted early termination of the waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 applicable to QRS'' proposed merger with Inovis. On the same day, QRS also announced that it would mail its definitive proxy statement for the special meeting of QRS stockholders to be held mid-November, in connection with the merger. This is Part One of a five-part note. Parts two and three will continue to detail the event. Part four will discuss the market Read More

SAP Coming to Your Next Sports and Entertainment Event


SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters

mis automating event resolution   Read More

Bizagi Studio: Automating Your First Process Is Easy


A process map is only the first step of installing business process management (BPM). With Bizagi Studio, you can digitize your process.

mis automating event resolution  Studio: Automating Your First Process Is Easy A process map is only the first step of installing business process management (BPM). With Bizagi Studio, you can digitize your process. Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

mis automating event resolution  they may even be misleading. Read More

The Many Faces of PLM Part One: Event Summary


Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings that serve a common theme and contribute to overlapping value propositions. Like previous application suites, there is strategic value in approaching PLM as a set of inter-related requirements as opposed to just a collection of function-specific requirements. This is a report on the observations from the 2003 Product Development Manager’s Association (PDMA) Conference.

mis automating event resolution  in poorly accessible spreadsheets, mismanaged CAD drawings and poorly integrated point systems. The improved structure and visibility of product information available from PDM is the core of most PLM initiatives. PDM can help with everything from improving design efficiency to enabling syndication of product data to e-commerce exchanges, and is a very important part in achieving improved product management. But the PLM value proposition includes more than just improved management of product data. PLM - Read More

Oracle OpenWorld 2013-60,000 Attendees Minus 1


A Technology Event Like No Other This year’s Oracle OpenWorld was truly an impressive event. The sheer scale of the event parallels that of Oracle itself. Mark Hurd, President of Oracle, stated that with 60,000 attendees, OpenWorld 2013 was the largest single technology event ever. OpenWorld is now so large that the City of San Francisco finally agreed to completely close off Howard Street

mis automating event resolution   Read More

Microsoft to Add "Encore" Functionality to MBS Great Plains 8.0 Part One: Event Summary


By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor (ISV) partner Encore Business Solutions, Microsoft Business Solutions (MBS) may find a way to counteract its archrival Best Software's superiority in the target market.

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A One-stop Event for Business Intelligence and Data Warehousing Information


The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing, business intelligence, and performance management. These conferences supply a wealth of information aimed at improving organizational decision-making, optimizing performance, and achieving business objectives.

mis automating event resolution  data warehousing solutions. Ten Mistakes to Avoid is distributed quarterly, and advises readers on different topics related to building, deploying, or maintaining a data warehouse, or managing a data warehouse team. What Works: Best Practices in Business Intelligence and Data Warehousing , also distributed quarterly, gives readers a comprehensive collection of case studies, questions and answers, and lessons learned from the experts. TDWI e-mail newsletters provide up-to-date news and industry Read More