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Abstract:
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of
how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling
change. Find out how this simple and significant way t (...)
Excerpt related to
metrics for it service management:
IT Service Management Metrics that Matter. Source ...
objectives. Download <strong>IT Service Management Metrics that Matter</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
metrics for it service management:
Insights to Accelerate Services Growth: Account Management, Service Metrics,
and Customer Dashboards.Templates and Other Package to Use In Your Com...
Published:
2010-03-11
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
metrics for it service management:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11
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Excerpt related to
metrics for it service management:
... chain optimization software tools must monitor the metrics in real ...
of this series will introduce the concept of service lifecycle management (SLM)and ...
Published:
2010-03-16
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Abstract:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SPATCO). Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling
equipment for the petroleum and industrial marketpla (...)
Excerpt related to
metrics for it service management:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SP...
Published:
2010-03-11
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Abstract:
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying
to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network
Optimization (SNO) model from ServicePower is a set of (...)
Excerpt related to
metrics for it service management:
Service Network Optimization: Achieving Success in Field Service. ... Download
<strong>Service Network Optimization: Achieving Success in Field Service</strong>.
...
Published:
2010-03-11
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Abstract:
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually
relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online
customers won’t even bother to complain. But now, o (...)
Excerpt related to
metrics for it service management:
Service Management: Understanding the Real End-user Experience. ... Download
<strong>Service Management: Understanding the Real End-user Experience</strong>.
...
Published:
2010-03-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
metrics for it service management:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
metrics for it service management:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
metrics for it service management:
... Life Cycles. Source: IBM. Document Type: White Paper Description: Service management
has become critical for today’s organizations. ...
Published:
2010-04-23
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Abstract:
Like many health care providers, Wisconsin (US)-based Aurora faces pressures to improve care quality, while monitoring its
bottom line. Asset optimization remains elusive for most such enterprises, but Aurora devised a plan to use a centralized
service management call center to facilitate service request (...)
Excerpt related to
metrics for it service management:
... Asset optimization remains elusive for most such enterprises, but Aurora devised a plan to use a centralized
service management call center to facilitate ...
Published:
2010-03-11
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Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
metrics for it service management:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
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Abstract:
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer
demand. Unfortunately, many have failed to clearly demonstrate to themselves—and to their customers—that they are truly managing
their business. Only when the IT department (...)
Excerpt related to
metrics for it service management:
Give Your Business What It Wants: Implementing Continual Service Improvement with ITIL Version 3. Source:
Hewlett-Packard. Document ...
Published:
2010-03-11
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Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
metrics for it service management:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
metrics for it service management:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain management software applications can provide have been removed. (...)
Excerpt related to
metrics for it service management:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain manag...
Published:
2001-09-14
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Abstract:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised
by the Basel Committee's New Capital Accord expec (...)
Excerpt related to
metrics for it service management:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CI...
Published:
2010-03-11
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Excerpt related to
metrics for it service management:
... by giving each person the metrics that are ... in accordance with its
established service policies ... Otherwise, management cannot know if the
business performance is ...
Published:
2010-05-06
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
metrics for it service management:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Excerpt related to
metrics for it service management:
... manage SOA artifacts across the lifecycle, with capabilities like audit trail and metrics,
service level agreement (SLAs) and policies management, rules and ...
Published:
2008-09-23