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Documents related to » method for event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

METHOD FOR EVENT RESOLUTION: Service Event Resolution , Method for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents   Abstract This study explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for
5/26/2006 7:55:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

METHOD FOR EVENT RESOLUTION: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
products through a payment method that its customers are already familiar with: as a recurring service based on subscription. Sage’s business management software is now available as a subscription license, meaning no huge investment up-front, which makes it easier for businesses to reduce initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that ar

METHOD FOR EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
products through a payment method that its customers are already familiar with: as a recurring service based on subscription. Sage’s business management software is now available as a subscription license, meaning no huge investment up-front, which makes it easier for businesses to reduce initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that ar

METHOD FOR EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Top Software for Mining Companies
For your own customized comparison reports, select a category below: ERP & CMMS for Mining. EAM for Mining. Accounting Software Systems.

METHOD FOR EVENT RESOLUTION: Top Software for Mining Companies Top Software for Mining Companies Comparing software solutions for mining companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Mincom, IFS, Microsoft, SAP, Lawson, Pronto Software, Infor, Mapcon Technologies, Bell Business Solutions, TARGIT, IBM, QlikTech International, Oracle—and many more. For your own customized
11/18/2010 9:00:00 AM

The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA GlobalPart One: Event Summary
Sometimes, the enterprise applications market can produce many strange twists and turns, in addition to being tough for all and even cruel to some. The tale of Marcam, Baan, and SSA Global, whose paths have crossed, parted, and crossed once again since the early 2000s, might be an object case.

METHOD FOR EVENT RESOLUTION: The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part One: Event Summary The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part One: Event Summary P.J. Jakovljevic - October 14, 2004 Read Comments Event Summary SSA Global, a Chicago, IL-based extended enterprise solutions and services provider for process manufacturing, discrete manufacturing, consumer, services, and public companies worldwide, which has for the last few years become an insatiable
10/14/2004

Geac Awakens On Its Deathbed - Part 1: Event Summary
While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the company has also long passed up an opportunity to be a top-notch applications vendor.

METHOD FOR EVENT RESOLUTION: Geac Awakens On Its Deathbed - Part 1: Event Summary Geac Awakens On Its Deathbed - Part 1: Event Summary P.J. Jakovljevic - October 16, 2001 Read Comments Geac Awakens On Its Deathbed Part 1: Event Summary P.J. Jakovljevic - October 16, 2001 Event Summary  On September 5, Geac Computer Corporation Limited (TSE: GAC), a struggling Canadian supplier of enterprise management software, announced that net income from continuing operations of Can$17.2 million in Q1 2002, compared to a net loss from continuing
10/16/2001

What Does the Future Hold for PRM?
Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach and nurture them. With so much business going through indirect sales channels in the next five years, the need for some form of partner relationship management (PRM) should not be questioned. The natural question is then why only a few software vendors specializing in PRM have thrived?

METHOD FOR EVENT RESOLUTION: What Does the Future Hold for PRM? What Does the Future Hold for PRM? P.J. Jakovljevic - March 6, 2004 Read Comments Current State of PRM Vendors What are the advantages of partner relationship management (PRM) applications and can they be sustained stand-alone? Designed to help manufacturers reach end users served by an intermediary, PRM software lets original equipment manufacturers (OEMs) grasp feedback from end customers, while also supporting commerce and interactions with distributors. Then the
3/6/2004

Top 5 Security Tips for 2009
In the white paper top 5 security tips for 2009, discover what smaller companies like yours can do to protect themselves from security threats that...

METHOD FOR EVENT RESOLUTION: Top 5 Security Tips for 2009 Top 5 Security Tips for 2009 If you think your business is not at risk, then think again. Internet security is no longer just a concern for large targets such as banks, but is a serious reality many small and mid size companies have to deal with. Faced with the same security challenges, how can smaller organizations manage without the same IT budget or resources ? What can these businesses do to have the same level of protection? In the white paper Top 5 Security Tips for 2009
7/7/2009

Need for Content Security
Need for Content Security. Papers and Other Software Complex System to Use In Your Complex System for Content Security. The Internet access you have provided in the office costs money. You wish to see it used as a productive tool and increase business. It also provides the best way to appear busy. Employees can open multiple pages, a few of them related to legitimate work, while the others cater to their

METHOD FOR EVENT RESOLUTION: Need for Content Security Need for Content Security Source: MicroWorld Technologies, Inc. Document Type: White Paper Description: The Internet access you have provided in the office costs money. You wish to see it used as a productive tool and increase business. It also provides the best way to appear busy. Employees can open multiple pages, a few of them related to legitimate work, while the others cater to their personal interests. It takes a single mouse click or Alt+Tab to navigate between pages,
9/6/2005 12:18:00 PM

TEC Moderates World’s Top Enterprise Software Event, 8th ERP Vendor Shootout
Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it will be mode...

METHOD FOR EVENT RESOLUTION: presentation on its best-practices methodology for software evaluation and selection. To register for the 8th ERP Vendor Shootout or for additional information, visit http://www.erpshootout.com/ or call 1-877-907-2702. About Technology Evaluation Centers Technology Evaluation Centers (TEC) is the leading advocate for the enterprise software purchaser. By providing objective technology research, detailed information about vendors and solutions, Web-based software evaluation and selection services, and
9/15/2010 10:11:00 AM


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