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Documents related to » method for event resolution mis


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
products through a payment method that its customers are already familiar with: as a recurring service based on subscription. Sage’s business management software is now available as a subscription license, meaning no huge investment up-front, which makes it easier for businesses to reduce initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that ar

METHOD FOR EVENT RESOLUTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
products through a payment method that its customers are already familiar with: as a recurring service based on subscription. Sage’s business management software is now available as a subscription license, meaning no huge investment up-front, which makes it easier for businesses to reduce initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that ar

METHOD FOR EVENT RESOLUTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

METHOD FOR EVENT RESOLUTION MIS: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

METHOD FOR EVENT RESOLUTION MIS: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Emptoris Procures Zeborg s Spend Management ExpertisePart one: Event Summary
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg. However, despite a good fit, enlarged customer base, and improved cross-selling opportunity, some challenges and product gaps will have to be overcome.

METHOD FOR EVENT RESOLUTION MIS: Emptoris Procures Zeborg s Spend Management Expertise Part one: Event Summary Emptoris Procures Zeborg s Spend Management Expertise Part one: Event Summary P.J. Jakovljevic - November 18, 2003 Read Comments Event Summary The evolving supplier relationship management (SRM) market and its ever-evolving or emerging constituent parts like e-procurement, strategic sourcing, spend analysis and so on have lately shown great opportunities to the pure-play SRM vendors with genuine value prepositions. These
11/18/2003

Geac Awakens On Its Deathbed - Part 1: Event Summary
While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the company has also long passed up an opportunity to be a top-notch applications vendor.

METHOD FOR EVENT RESOLUTION MIS: Geac Awakens On Its Deathbed - Part 1: Event Summary Geac Awakens On Its Deathbed - Part 1: Event Summary P.J. Jakovljevic - October 16, 2001 Read Comments Geac Awakens On Its Deathbed Part 1: Event Summary P.J. Jakovljevic - October 16, 2001 Event Summary  On September 5, Geac Computer Corporation Limited (TSE: GAC), a struggling Canadian supplier of enterprise management software, announced that net income from continuing operations of Can$17.2 million in Q1 2002, compared to a net loss from continuing
10/16/2001

Microsoft Keeps on Rounding up Its Business SolutionsPart One: Event Summary
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market.

METHOD FOR EVENT RESOLUTION MIS: Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary P.J. Jakovljevic - December 1, 2003 Read Comments Event Summary At the beginning of October, during the annual conference of the American Production and Inventory Control Society , APICS 2003 , in addition to Microsoft Corporation s (NASDAQ: MSFT) initiative to avail a majority of its Microsoft Business Solutions (MBS) division s enterprise resource
12/1/2003

The Case for Pricing Management
Savvy and dynamically optimized pricing can mean the difference between survival and failure. In many environments it might be smarter, quicker, and more useful to calculate pricing based on systematic analysis rather than on fuzzy thinking or human emotions.

METHOD FOR EVENT RESOLUTION MIS: The Case for Pricing Management The Case for Pricing Management Olin Thompson and P.J. Jakovljevic - April 3, 2006 Read Comments Situational Analysis Enterprises have long realized the importance of improving profits by curbing upstream supply chain costs, as evidenced by an increasing strategic approach to sourcing, e-procurement, and contract or spend management over the last several years (see The Hidden Gems of the Enterprise Application Space ). However, this broad strategic approach, including
4/3/2006

Microsoft Business Network (MBN)--Coming of Age?Part One: Event Summary
While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take some immense doing before it becomes a retailers' equivalent of what the Sabre reservation system means to airline agents.

METHOD FOR EVENT RESOLUTION MIS: Microsoft Business Network (MBN)--Coming of Age? Part One: Event Summary Microsoft Business Network (MBN)--Coming of Age? Part One: Event Summary P.J. Jakovljevic - September 1, 2004 Read Comments Event Summary At the end of March, during its annual conference for North American customers, Convergence 2004 , Microsoft Corporation s (NASDAQ: MSFT) Microsoft Business Solutions ( MBS ) division previewed upcoming versions of its enterprise resource planning (ERP) and customer relationship management (CRM)
9/1/2004

Top CRM for Financial Services
To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support s...

METHOD FOR EVENT RESOLUTION MIS: Top CRM for Financial Services Top CRM for Financial Services How do you handle the relentless pressure to produce results amid rabid competition and increased regulatory requirements? These are challenging times for financial services companies . One response within the financial services industry has been to beef up customer relationship management (CRM) processes. If your company is considering new CRM technology, finding the right system or upgrade can be a difficult task. To make your search easier,
11/3/2009

Embedding BI for Profit
Enterprise software buyers are increasingly demanding. They want more pre-built software elements for solutions that can be quickly implemented and deployed. As a result, enlightened software vendors are embracing a mixed multichannel strategy that includes original equipment manufacturer (OEM) and independent software vendor (ISV) relationships. Get the inside story of three LogiXML OEM/ISV partners, and find out how they fared.

METHOD FOR EVENT RESOLUTION MIS: Embedding BI for Profit Embedding BI for Profit Source: Logi Analytics Document Type: Case Study Description: Enterprise software buyers are increasingly demanding. They want more pre-built software elements for solutions that can be quickly implemented and deployed. As a result, enlightened software vendors are embracing a mixed multichannel strategy that includes original equipment manufacturer (OEM) and independent software vendor (ISV) relationships. Get the inside story of three LogiXML OEM/ISV
12/31/2007 1:27:00 PM


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