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Documents related to » method for event resolution itsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
products through a payment method that its customers are already familiar with: as a recurring service based on subscription. Sage’s business management software is now available as a subscription license, meaning no huge investment up-front, which makes it easier for businesses to reduce initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that

METHOD FOR EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

METHOD FOR EVENT RESOLUTION ITSM: Zero Contact Resolution: How to Keep Customers and Build Great Brands Zero Contact Resolution: How to Keep Customers and Build Great Brands Source: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating
4/2/2007 5:04:00 PM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

METHOD FOR EVENT RESOLUTION ITSM: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
products through a payment method that its customers are already familiar with: as a recurring service based on subscription. Sage’s business management software is now available as a subscription license, meaning no huge investment up-front, which makes it easier for businesses to reduce initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that ar

METHOD FOR EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable
Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions providing relevant content to a specific audience. This is the key to providing the right message to the right person at the right time. Download this white paper to learn more.

METHOD FOR EVENT RESOLUTION ITSM: Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable Real Time in the Real World: How Event-driven Software Makes Content Relevant and Actionable Source: Omnivex Corporation Document Type: White Paper Description: Purchasers have learned a great deal over the years about the digital signage medium. Simply scheduling a playlist of content does not provide value to the network sponsor or operator. Systems today must have the ability to respond to local conditions
7/12/2012 1:32:00 PM

Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM » The TEC Blog
Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection

METHOD FOR EVENT RESOLUTION ITSM: Cloud, CRM, ERP, lync, MarketingPilot, Microsoft Analyst Event, microsoft dynamics, microsoft dynamics ax, Microsoft Dynamics CRM, microsoft office 2013, moxie software, skype, social, sql server, windows 8, Windows Azure, yammer, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-12-2012

RedPrairie to Spread Across Europe through LIS AcquisitionPart One: Event Summary
A consolidation within the warehouse management systems/ supply chain execution market, which many pundits had long been predicting, but had hardly taken place for various reasons, finally seems to be happening.

METHOD FOR EVENT RESOLUTION ITSM: RedPrairie to Spread Across Europe through LIS Acquisition Part One: Event Summary RedPrairie to Spread Across Europe through LIS Acquisition Part One: Event Summary P.J. Jakovljevic - April 28, 2004 Read Comments Event Summary The long predicted consolidation within the warehouse management systems/ supply chain execution (WMS/ SCE) market finally seems to be happening. However, it has started by an unexpected route. Instead of a direct intra-market consolidation, some public SCE/WMS vendors and smaller,
4/28/2004

Emptoris Procures Zeborg s Spend Management ExpertisePart one: Event Summary
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg. However, despite a good fit, enlarged customer base, and improved cross-selling opportunity, some challenges and product gaps will have to be overcome.

METHOD FOR EVENT RESOLUTION ITSM: Emptoris Procures Zeborg s Spend Management Expertise Part one: Event Summary Emptoris Procures Zeborg s Spend Management Expertise Part one: Event Summary P.J. Jakovljevic - November 18, 2003 Read Comments Event Summary The evolving supplier relationship management (SRM) market and its ever-evolving or emerging constituent parts like e-procurement, strategic sourcing, spend analysis and so on have lately shown great opportunities to the pure-play SRM vendors with genuine value prepositions. These
11/18/2003

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

METHOD FOR EVENT RESOLUTION ITSM: Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk Source: Aptean Document Type: White Paper Description: IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution
9/12/2007 9:05:00 AM

SSA Global Forms a Strategic Unit with an Extended-ERP SavvyPart One: Event Summary
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized Strategic Solutions division--which also includes other extended enterprise capabilities, such as customer relationship management (CRM), product lifecycle management ([PLM), and more—are both aimed at nurturing existing customers while attracting new prospects with products that exceed far beyond mere enterprise resource planning (ERP) capabilities.

METHOD FOR EVENT RESOLUTION ITSM: SSA Global Forms a Strategic Unit with an Extended-ERP Savvy Part One: Event Summary SSA Global Forms a Strategic Unit with an Extended-ERP Savvy Part One: Event Summary P.J. Jakovljevic - September 15, 2004 Read Comments Event Summary Just when many might have begun to think that SSA Global , a Chicago, IL-based extended enterprise solutions and services provider for process manufacturing, discrete manufacturing, consumer, services, and public companies worldwide, which had turned into a ravenous
9/15/2004

Not All Acquisitions Happen: JDA and QRSPart One: Event and Market Impact
Recent QRS' announcement that it has terminated its agreement to merge with JDA Software, while, in a separate announcement, it stated that it will be acquired by Inovis for a $16 million (USD) higher price, might have more ramifications for JDA than merely an

METHOD FOR EVENT RESOLUTION ITSM: Not All Acquisitions Happen: JDA and QRS Part One: Event and Market Impact Not All Acquisitions Happen: JDA and QRS Part One: Event and Market Impact P.J. Jakovljevic - November 3, 2004 Read Comments Event Summary In mid-July, JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain with over 4,500 customers, and QRS Corporation (NASDAQ: QRSI), a leading provider of collaborative commerce and trading community
11/3/2004


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