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 media social

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » media social

Improving Revenue and Customer Engagement with Social Media Analytics


Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media analytics now offer retailers the ability to act on intelligence gleaned from online conversations occurring across both professional and consumer-generated media sites. Learn more now.

media social  Customer Engagement with Social Media Analytics Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media analytics now offer retailers the ability to act on intelligence gleaned from online conversations occurring across both professional and consumer-generated media sites. Learn more now. Read More

Social Media and Customer Experience Feedback


Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"

media social  Experience Feedback : Social Media | Social Media Applications | Social Media Articles | Social Media Basics | Social Media Brands | Social Media Business | Social Media Communication | Social Media Community | Social Media Company | Social Media Consultants | Social Media Consulting | Social Media Content | Social Media Data | Social Media Defined | Social Media Development | Social Media Directory | Social Media Experience | Social Media Experts | Social Media Help | Social Media Identity | Social Read More

Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

media social  than CRM using social media tools. Does Social Media Affect Human Welfare? Yes, it does, and in many ways. Of course, different people have different views on the use of social media but I think it has a great impact on human welfare for the following reasons: It is accessible to everyone having an Internet connection (the Internet is the widest network on the planet with 1,733,993,741 users – according to Internet World Stats ). It allows people to freely communicate, interact, and collaborate, elimina Read More

Social Media in Your Supply Chain Keeps Everyone in the Loop


Social media is adding new value to cloud-based supply chain management for companies of all sizes. Internal social media (via Intranet) and external sites like Facebook and Twitter are being increasingly used in a new, flexible supply chain cycle. Read this article to learn how two very different companies are taking advantage of the unique contribution social media can make to the dynamic supply and demand loop.

media social  Media in Your Supply Chain Keeps Everyone in the Loop Social media is providing a key link in the new generation of cloud-based supply chains. Cloud-based supply chain management (SCM) platforms have been around for more than a decade now, although they haven''t always been described as such. In recent years, though, this kind of software is starting to be built with social media capability as a central pillar. Companies with long supply chains that need to communicate with myriad partners across the Read More

Turn Content Into Sales with Social Media


In the white paper CRM and the socially-empowered customer, you can find out how to use social media like twitter, facebook, linkedin, youtube, web...

media social  best practices of social media marketing, and the etiquette as well. You''ll also learn how to integrate social CRM into a solidly constructed traditional CRM program. Find out how to turn content into relationships and ultimately sales through the intelligent use of social media. Download your PDF copy of CRM and the Socially-empowered Customer today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More

Social ERP Emerges—A Deep Dive into Deltek Kona


In two previous posts on the emergence of social enterprise resource planning (ERP), TEC Senior ERP Analyst Ted Rohm took a look at how social ERP software capabilities are transforming the way people work and gave an overview of how the ERP vendors are bringing the social facilities to their products. In this report, Ted takes a deeper dive into Deltek’s Kona enterprise social collaboration tool. Download the report and get the details.

media social  ERP Emerges—A Deep Dive into Deltek Kona In two previous posts on the emergence of social enterprise resource planning (ERP), TEC Senior ERP Analyst Ted Rohm took a look at how social ERP software capabilities are transforming the way people work and gave an overview of how the ERP vendors are bringing the social facilities to their products. In this report, Ted takes a deeper dive into Deltek’s Kona enterprise social collaboration tool. Download the report and get the details. Read More

A More Social IBM (for Enterprises, at Least)


On November 8, 2010, IBM announced its Global Business Services initiative to help companies address their social networking initiatives and issues, and use social network technologies and strategies.An important part of this announcement was the unveiling of IBM Lotus Connections 3.0, an application that provides tools for social networking and collaboration: forums, blogs, and social

media social  as well as social media applications are currently a key factor in the corporate communication process at all levels of an organization. To read the complete press release, click here or watch the video . I welcome your thoughts—leave a comment below, and I’ll respond as soon as I can. Read More

Social Networking and Opportunities in the Public Sector


Some social networking tools, such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be beneficial, allowing more efficient sharing of information, and greater input in decision-making processes. But, there are also headaches involved in managing security issues. Learn about the advantages and how to avoid the disadvantages of new collaboration tools.

media social  Networking and Opportunities in the Public Sector Some social networking tools, such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be beneficial, allowing more efficient sharing of information, and greater input in decision-making processes. But, there are also headaches involved in managing security issues. Learn about the advantages and how to avoid the disadvantages of new collaboration tools. Read More

Tips for Social Marketers


Does social marketing meet the expectations that businesses or marketers have set for it? There are many claims according to which social marketing is very effective; perhaps more effective than e-mail marketing for certain generations of consumers or market segments. From a business perspective, recognizing the social as becoming an important space for advertising and finding prospects or

media social  becoming extensions of social media pages as are e-commerce Web sites. As businesses tread on this increasingly solid social road, they recognize that they must exist socially—without even expecting any immediate profits from social marketing. If social marketing were to understand social technology, then it should be quite clear that social technologies are diverse. There’s Twitter, Facebook, LinkedIn, Google+, and more. Social media applications are not like word processors, which resemble each othe Read More

Social-Powered Recruiting: Embracing the Potential of Social Networking for Recruitment


Between the large new generation of workers, rapid advances in cloud technology, and the ever-increasing pace of commerce, recruitment is changing in many ways. Savvy businesses have begun to adapt, with recruiting solutions that embrace the immense potential of social media for both recruiters and candidates. 97 percent of recruiters are already relying on social networking to some degree when filling open positions—but there is still plenty more to be done.

Learn how your organization can make better hires by leveraging gamification, persistence, mobile features, and more to create a future-proof and social-oriented recruiting experience.

media social  immense potential of social media for both recruiters and candidates. 97 percent of recruiters are already relying on social networking to some degree when filling open positions—but there is still plenty more to be done. Learn how your organization can make better hires by leveraging gamification, persistence, mobile features, and more to create a future-proof and social-oriented recruiting experience. Read More

WebEx Social


Cisco WebEx Social is an enterprise collaboration platform that combines social networking, content creation, and real-time communication. People-centric rather than document-centric, WebEx connects people, collects collective knowledge and expertise, and facilitates access to these resources for employees.

media social  Social Cisco WebEx Social is an enterprise collaboration platform that combines social networking, content creation, and real-time communication. People-centric rather than document-centric, WebEx connects people, collects collective knowledge and expertise, and facilitates access to these resources for employees. Read More

Social Networking in the Business World: A Strategic Approach


Is a total ban on workplace social networking a good idea? Companies should take more calculating points of view and look at how to turn the negative effects of social networking into positive effects. Employers can manage employee social networking to maximize the positives. The strategy combines employee education, well-thought-out acceptable use policies (AUPs), and—critically—effective Web filtering technology.

media social  Networking in the Business World: A Strategic Approach Is a total ban on workplace social networking a good idea? Companies should take more calculating points of view and look at how to turn the negative effects of social networking into positive effects. Employers can manage employee social networking to maximize the positives. The strategy combines employee education, well-thought-out acceptable use policies (AUPs), and—critically—effective Web filtering technology. Read More

Applying the Power of Social Networks to Customer Relationship Management


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

media social  whole sets of communications media and social media that allow the customer to actually do that, and companies are trying to figure out how to provide it. The thing that''s so funny is that when you look at social networks, and when you look at blogs and podcasts like this one, and wikis, a lot of them are being done by the so-called customers, but as just social and individual ways of doing it, and the businesses are on the outside looking in at them. What CRM is becoming is the means to capture that Read More

Case Study: oOh! Media




media social  Study: oOh! Media Read More

Astute Social Relationship Management


Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this data is important, it’s not always easy to know how. Astute Solutions was founded in 1995 to offer call center and issue management software, which later became a full customer service solution. The acquisition of RealDialog from

media social  Learn, Adapt The social media monitoring capabilities in Astute SRM analyze social data from all main platforms (Facebook, Twitter, etc.), cover 150 million Web sites, blogs, or forums every day, and can detect location based on global positioning system (GPS) data for mobile users and IP address for people using desktop computers. Natural language processing is then used to identify customer or user sentiment, trends in customer behavior, product standing vis-à-vis the competition , or feedback that Read More