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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 media monitoring

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Performance Management

Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more.  

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Documents related to » media monitoring

AT&T Has a Thing for Media


In February 2000, AT&T announced their 'Ecosystem' which offers network infrastructure and hosting services. They’ve done it again, but this time focusing on the delivery of media. The AT&T 'Ecosystem For Media' is designed to be the industry’s premiere end-to-end digital media platform with the goal to serve 10 million simultaneous streaming media internet users.

media monitoring  The AT&T Ecosystem for Media is built on a foundation of core data and IP infrastructure resources: AT&T''s Internet Data Centers (44 centers planned for hosting and co-location services). OC-48/OC-192 IP backbone. A portfolio of broadband services including Cable Internet Access, Digital Subscriber Line and Fixed Wireless services. A portfolio of private label and virtual Internet Service Provider offers. VPN offers with access to 59 countries around the world. Value-added design and implementation Read More

RIM Gets the Gist (of Social Media)


The recent acquisition of Gist by BlackBerry developer Research In Motion (RIM) prompted this TEC water cooler information session between TEC's Managing Editor Dave Clark and CRM analyst Gabriel Gheorghiu:DC: OK, even I’ve heard of RIM. What’s Gist? GG: The idea behind Gist was essentially to extend the inbox to the Internet and social world by putting together all contacts from

media monitoring  single interface. Most social media monitoring tools are created for one or a few tools—they either allow you to manage Facebook friends, or Twitter followers, or Gmail contacts, and some combinations thereof, but typically not all of them. DC : So Gist is a hybrid contact management/social monitoring application? GG : Yes, you could say that, but it’s a little more. Gist gives its users the ability to take a proactive approach, which is the opposite of the traditional way most contact management or Read More

Why Life Sciences Companies Should Engage on Social Media


While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a social media engagement program.

media monitoring  are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a social media engagement program. Read More

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

media monitoring  campaign has integrated social media into their overall campaign strategy. The site focuses on lessons businesses can learn from the campaign''s use of social media, and how they can put these lessons to work to reach more customers. About the Author Brent Leary is a CRM industry analyst, advisor, speaker and award winning blogger. He is a CRM industry analyst, speaker, co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering Web 2.0 tools and strategies for improving Read More

Social Media and Customer Experience Feedback


Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"

media monitoring  development of Mindshare’s social media strategy. Mindshare''s business monitoring tools help companies improve operational excellence and minimize customer attrition through personal customer involvement. Mindshare''s proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive enterprise reporting. As a hosted system, Mindshare is affordable and flexible, with surveys and reports tailored to fit a Read More

Social Media and Collaboration: Not for “Serious” Manufacturers? Think Again.


Many people consider social media as a set of tools for communicating with others and/or entertaining themselves and collaboration as a characteristic of business processes and workflows that allows employees to work together to be more efficient. In reality though, both social media and collaboration can help employees communicate and share information, and thus work more efficiently. In

media monitoring  Media and Collaboration: Not for “Serious” Manufacturers? Think Again. Many people consider social media as a set of tools for communicating with others and/or entertaining themselves and collaboration as a characteristic of business processes and workflows that allows employees to work together to be more efficient. In reality though, both social media and collaboration can help employees communicate and share information, and thus work more efficiently. In addition, the success of any social me Read More

Monitoring and Managing Network Application Performance


For many companies, a network analyzer with application analysis capabilities is the essential tool in the IT administrator’s toolbox. No other tool can provide you with the level of individual transaction detail that is often necessary for solving problems. Learn the concepts and technologies behind effectively managing application performance, so you can identify and correct issues before they affect your business.

media monitoring   Read More

Social Media as a Customer Support Channel: Best Practices


So far, most enterprises have only addressed the opportunities for using social media in marketing. They have adapted their marketing strategies to benefit from the new revenue and branding opportunities provided by social media.

But in order to create a cohesive customer experience strategy and connect data across departments, enterprises need to include social media response in their customer service function. Agents should be empowered to handle interactions in social media, and to escalate to other channels where necessary.

media monitoring  Media as a Customer Support Channel: Best Practices So far, most enterprises have only addressed the opportunities for using social media in marketing. They have adapted their marketing strategies to benefit from the new revenue and branding opportunities provided by social media. But in order to create a cohesive customer experience strategy and connect data across departments, enterprises need to include social media response in their customer service function. Agents should be empowered to handle Read More

Make Better Decisions with Social Media Analytics


Learn how IBM Social Media Analytics can help you improve marketing, customer service, product development, and human resources, with a deeper, more personal understanding of your target audience.

media monitoring  Better Decisions with Social Media Analytics Learn how IBM Social Media Analytics can help you improve marketing, customer service, product development, and human resources, with a deeper, more personal understanding of your target audience. Read More

Social Media Analytics: Making Customer Insights Actionable


Social media is reshaping the relationships that customers have with products, services, and brands. Read this white paper from IBM to learn how you can use insights from social media to understand emerging consumer trends and increase the ROI of your marketing campaigns.

media monitoring  Media Analytics: Making Customer Insights Actionable Social media is reshaping the relationships that customers have with products, services, and brands. Read this white paper from IBM to learn how you can use insights from social media to understand emerging consumer trends and increase the ROI of your marketing campaigns. Read More

Key Metrics for Monitoring New Product Development


Since our research-driven beginnings, Johnson & Johnson Advanced Sterilization Products (ASP) has continually improved the new product development (NPD) process. Detailed process mapping has revealed three tiers of business metrics, starting with drivers and moving up through execution metrics to business performance metrics. When driver metrics improves, so does business performance. Six Sigma tools helps identify specific metrics at all tiers and the causality linkages among them. Each NPD process step at ASP results in a deliverable, and each deliverable relates to a trade-off triangle (cost-time-resources) and, ultimately, to investment dollars. To track performance, ASP calculates how actual NPD decisions and what-if scenarios affect deliverables, alter investment triangles, and thereby influence business results. ASP uses similar process and tools, including the investment triangles and Six Sigma QFD, to make idea management decisions. The IDweb real-time software environment enables both the NPD and idea management processes at ASP. By deploying the strategic planning, idea management, portfolio and pipeline management, process management, and resource management modules of IDweb, ASP has increased throughput by 20 percent and reduced cycle time by 40 percent.

media monitoring  Metrics for Monitoring New Product Development Since our research-driven beginnings, Johnson & Johnson Advanced Sterilization Products (ASP) has continually improved the new product development (NPD) process. Detailed process mapping has revealed three tiers of business metrics, starting with drivers and moving up through execution metrics to business performance metrics. When driver metrics improves, so does business performance. Six Sigma tools helps identify specific metrics at all tiers and the Read More

A Buyer’s Guide to Business Management Software for Media and Publishing Companies


This document from NetSuite, A Buyer’s Guide to Business Management Software for Media and Publishing Companies, gives an in-depth look at the six most important goals for media and publishing companies when considering how to evaluate business management systems.

Many publishing and media companies are finding it a challenge these days to meet consumers’ desire to have content accessible on any device at any time, including on the Web, on smartphones or tablets, or in a printed publication, in a cost-effective way. With decreasing revenues from subscriptions and advertising, media companies can’t afford to be investing in strategies resulting in a financial loss. They need to be nimble enough to be able to quickly adapt to changing market realities, and have access to data that can help them in their decision-making processes.

How can publishers and media firms get the necessary data to make the best and most cost-effective decisions regarding their content? Ensuring you have the best-fit business management system is key. Read this buyer’s guide to discover what goals need to be met in your final enterprise management software selection, and use the handy evaluation worksheet during your selection process to easily check if the necessary functionality criteria to meet these goals are being met.

media monitoring  Business Management Software for Media and Publishing Companies This document from NetSuite, A Buyer’s Guide to Business Management Software for Media and Publishing Companies, gives an in-depth look at the six most important goals for media and publishing companies when considering how to evaluate business management systems. Many publishing and media companies are finding it a challenge these days to meet consumers’ desire to have content accessible on any device at any time, including on the Web, o Read More

Monitoring How Your Assets Use Energy


To stay competitive in a rapidly changing market, organizations need to incorporate asset management capabilities that optimize not only their assets’ availability, performance, and quality, but also their energy consumption. Read this white paper to discover how adding an energy consumption component to your company's asset management systems can lead to big reductions in energy usage, a quick return on investment, and improved environmental conditions, as well as increased shareholder value and new market opportunities.

media monitoring  Infor white paper,Infor,EAM,enterprise asset management,energy consumption,energy efficiency,energy management Read More

Protecting Your Employer Brand Online: How to Avoid Negative Social Media and Reviews


It doesn’t matter how large or small a company is or the strength of its in-office firewall. It also doesn’t matter how much money an enterprise pours into its social advertising campaign or how many socially connected bells and whistles a new applicant tracking system has.

Yes, advertising and PR are important. However, at the end of the day, people are going to trust their friends, peers, and online reviews when it comes to finding their next job. If a company doesn’t make sure that it’s a word-of-mouth-worthy employer of choice, no carefully planned Twitter hashtag strategy will save it.

This white paper looks at how social media can make or break a business, and how it’s often not the social media that’s in a marketing department’s control. It’s the social media that happens organically around a brand, from customers, potential candidates, and, yes, even employees.

media monitoring  to Avoid Negative Social Media and Reviews It doesn’t matter how large or small a company is or the strength of its in-office firewall. It also doesn’t matter how much money an enterprise pours into its social advertising campaign or how many socially connected bells and whistles a new applicant tracking system has. Yes, advertising and PR are important. However, at the end of the day, people are going to trust their friends, peers, and online reviews when it comes to finding their next job. If a Read More