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PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » media monitoring service


AT&T Has a Thing for Media
In February 2000, AT&T announced their ''Ecosystem'' which offers network infrastructure and hosting services. They’ve done it again, but this time focusing on

media monitoring service  The AT&T Ecosystem for Media is built on a foundation of core data and IP infrastructure resources: AT&T''s Internet Data Centers (44 centers planned for hosting and co-location services). OC-48/OC-192 IP backbone. A portfolio of broadband services including Cable Internet Access, Digital Subscriber Line and Fixed Wireless services. A portfolio of private label and virtual Internet Service Provider offers. VPN offers with access to 59 countries around the world. Value-added design and implementation Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

media monitoring service  access to both traditional media and Internet capabilities that foster contributions by virtual community members, consumers and businesses have increased access to information about the service experiences of others. A notable customer experience, whether good or bad, will be quickly propagated for all to see. The Status Quo Is Not Sustainable To be sure, improving service can be a major driver of costs in your firm. But companies that continue to focus solely on the cost side of improving the customer Read More...
HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

media monitoring service  users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact center platform. Key capabilities include: Multichannel customer engagement  (voice, e-mail, chat, scanned documents, SMS, and fax) Interactive voice response (IVR) technologies, including voice prompts, speech recognition and text-to-speech Call recording and quality monitoring tools Integration with analytics, mobile, and social The service is offered at three levels—with the basic Read More...
Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

media monitoring service  development of Mindshare’s social media strategy. Mindshare''s business monitoring tools help companies improve operational excellence and minimize customer attrition through personal customer involvement. Mindshare''s proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive enterprise reporting. As a hosted system, Mindshare is affordable and flexible, with surveys and reports tailored to fit a Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

media monitoring service  Click to Call, Social Media Response, and the underlying Knowledgebase).  What makes Moxie unique is the two primary things below: Moxie has a rapid integration platform called Spaces Connect , which enables integration into existing systems easily, including customer relationship management (CRM) solutions such as helpdesk, order fulfillment system (OFS), and enterprise resource planning (ERP). The company built a world-class collaboration platform that was informed by IDEO , an innovation and design Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

media monitoring service   Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

media monitoring service  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More...
Media Kit
Technology and business decision makers rely on TEC Web sites and newsletters for enterprise software-related information, resources, and best practices. Find

media monitoring service  about TEC''s global audience, media partners, and services. Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

media monitoring service  site all stakeholders have immediate access to the correct information stakeholders have the ability to network online with each other automate existing payroll system capabilities online forms and workflow automate transactions inline with payroll systems common processes such as hiring, termination and pay adjustments conducted online self-administered employee information updates administer and manage employee benefits automated, auditable communications regarding employee benefits online benefits Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

media monitoring service  industry-watch, IFS, field-service, fsm, mobile, crm, eam, asset-management, field-service-management Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

media monitoring service  real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

media monitoring service  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

media monitoring service   Read More...
HIMSS Media
HIMSS Media provides content for health-focused IT communities. Its work includes publications, lead generation, and events.

media monitoring service  Media HIMSS Media provides content for health-focused IT communities. Its work includes publications, lead generation, and events. Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

media monitoring service  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More...

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