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Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships

measuring performance  and Improving Employee Competencies to Increase Performance and Customer Satisfaction Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read Read More...
Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » measuring performance


Top 12 Performance Appraisal Meeting Dos and Don’ts
Over the years, improvements have been made to the tools and methodology of measuring and documenting employee performance. One thing has remained constant

measuring performance  tools and methodology of measuring and documenting employee performance. One thing has remained constant however—the awkward and tension-filled one-on-one performance appraisal meeting. That’s why you need to focus on the twelve major “dos and don’ts” that will help deliver maximum productivity and effectivity from the dreaded performance appraisal meeting. Read More...
Enterprise Performance Management: Cycle II
In February 2009, Quocirca interviewed 800 individuals across eight geographies about their views on, and usage of, enterprise performance management (EPM

measuring performance  pointed to organisations where measuring performance had been neglected - but such a need was suddenly in the spotlight. Quocirca has re-run the survey to see what, if any, progress had been made, where this progress would manifest itself, and where there was still room for improvement. For reference, a full report on cycle I is freely available at www.quocirca.com/reports/20/enterprise-performance-management--the-epm-index . However, this new report compares the results of both cycles - EPM I and EPM II Read More...
Measuring the Business Value of IT
Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number

measuring performance  the BVI methodology for measuring the business value of IT in 2001. The BVI methodology helps Intel prioritize investment options, make data-driven decisions, and monitor progress. It goes beyond using purely financial criteria to encompass business value and what Intel calls IT effciency : Business value measures both tangible and intangible benefits. Benefits are assessed based on a set of weighted criteria that include such things as customer need, business and technical risks, strategic fit, revenue Read More...
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

measuring performance  the right goals and measuring the right metrics will help ensure successful use of the tool. Some of the key advantages associated with implementing a BPM solution: Data patterns : Data mining and predictive analytics tools embedded in the software can identify data patterns as well as predict outcomes and return on investment (ROI). Data centralization : Data is centralized across the organization, meaning that employees are working with one set of numbers as calculations are made in the database or Read More...
Unleashing Cloud Performance
For IT and business managers, the question is not whether to use the cloud, but how. Fortunately, the virtualization and consolidation projects that ignited

measuring performance  Cloud Performance Riverbed can provide a complete WAN optimization solution to accelerate cloud services and add a layer of intelligence to ensure that consolidated, virtualized applications and services are accessed by end-users everywhere in a way that enables them to be productive, while helping to deliver the expected cost and management efficiencies. Source: Riverbed Technology Resources Related to Unleashing Cloud Performance : Cloud Computing (Wikipedia) Unleashing Cloud Performance Read More...
Employee Performance Management Problems
The newest trend in human capital management is employee performance management (EPM). Unlike traditional HR evaluations, EPM links employee performance to a

measuring performance  is no methodology for measuring performance. Self-assessing and self-criticizing is tough . Constructive criticism can be difficult for some employees. Many take criticism personally and become defensive. Existing evaluation approaches are typically top down, meaning only management conducts evaluations; employees do not evaluate management. Ideally, assessments should work both ways and be interactive. Management and employees should participate in the process. In addition to these problems, Read More...
How Performance Management Drives Success in a Weak Economy
In the white paper performance management in a weak economy, youll discover how performance management software can help you make better, faster bu...

measuring performance  Performance Management Drives Success in a Weak Economy Would you fly an airplane in bad weather with no gauges or instruments? Probably not. So why would you try to run a company in an economic storm without critical business data and feedback? To pilot your business safely through a recession you need performance management software that provides insight into your business, markets, competitors, and suppliers. In the white paper Performance Management in a Weak Economy , you’ll discover how Read More...
Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision

measuring performance  describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the Read More...
Telecommunications Performance Excellence
Telecommunications Performance Excellence provides you with a best-practices approach to dealing with underperforming products, assets, or rate pla...

measuring performance  Performance Excellence Do you know which of your products and customers are profitable and which are not? Telecommunications Performance Excellence provides you with a best-practices approach to dealing with underperforming products, assets, or rate plans; how to create the best bundled services; and how to maximize profits using your networks. To succeed in the highly competitive telecommunications business, get the right approach and the right tools—download your guide today. Also Read More...
The 14-Step Guide to Building a Performance Management Framework in Field Service Organizations
When rolling out a mobile workforce management system, performance management is often the last thing to implement. But that’s not what should happen. Because

measuring performance  14-Step Guide to Building a Performance Management Framework in Field Service Organizations When rolling out a mobile workforce management system, performance management is often the last thing to implement. But that’s not what should happen. Because performance management is a continuous effort that has a direct impact on your people, processes, and systems, start your performance management initiative today by following 14 steps to building a performance management framework for your field service Read More...
Innovative Healthcare Company Drives Business Performance with SumTotal
When Fallon Community Health Plan (FCHP) had concerns about the effectiveness of performance evaluation process, it sought to increase workforce productivity by

measuring performance  Healthcare Company Drives Business Performance with SumTotal When Fallon Community Health Plan (FCHP) had concerns about the effectiveness of performance evaluation process, it sought to increase workforce productivity by aligning corporate and individual goals that would result in improved business performance. FCHP selected SumTotal’s integrated talent management platform and gained substantial improvement in performance evaluations from the previous year, among other benefits. Read More...
Better Performance Management for Service Companies
It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that

measuring performance  service performance, including: how measuring service performance can help organizations to achieve service improvement, the data capture and analysis process that is core for acquiring the necessary knowledge to reviewing goals, bothshort- and long-term, and how to define clear and assertive KPIs that focus on achieving a complete view of the organization and the level of satisfaction it provides to its customers. The book’s four sections cover the following main topics: The basics of performance Read More...
Supplier Performance Management
GNX Supplier Performance Management is a web-based application that enables companies to establish, track and report performance metrics for a large supplier

measuring performance  Performance Management GNX Supplier Performance Management is a web-based application that enables companies to establish, track and report performance metrics for a large supplier base, with a collaborative platform to proactively resolve and avoid problems. Read More...

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