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Software Functionality Revealed in Detail
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 manufacturing and service operations management

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

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Documents related to » manufacturing and service operations management

Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations


There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide the complete back-office systems preferred by many larger PSOs.

manufacturing and service operations management  space are swapping their manufacturing and distribution components for portfolio and project management functionality in order to stake their place in the PPM market. In response, the niche players that continue to service this PPM market segment target small and medium businesses (SMB) by proposing more affordable PPM solutions that tightly integrate with an organization''s existing IT infrastructure (ERP, customer relationship management [CRM], human resource [HR], and financials systems). In either Read More

Full Automation through ERP Helps Streamline Manufacturing Operations


For job shop manufacturers, managing several different software systems to perform the various necessary tasks important to a business is no longer a viable option. Learn why a business system that integrates business process workflow, inventory, customer service, quoting, invoicing, accounting, and analytics, and that can expand onto the Internet, all using one software system, is crucial in today’s competitive market.

manufacturing and service operations management  through ERP Helps Streamline Manufacturing Operations For job shop manufacturers, managing several different software systems to perform the various necessary tasks important to a business is no longer a viable option. Learn why a business system that integrates business process workflow, inventory, customer service, quoting, invoicing, accounting, and analytics, and that can expand onto the Internet, all using one software system, is crucial in today’s competitive market. Read More

ERP for Green Supply Chain Management in Manufacturing


Manufacturers are facing pressure from regulators and customers to document their impact on the environment, including not only the simple carbon footprint, but other gas emissions, discharges to waterways, landfills, and product life cycle impacts. How can enterprise software help?

manufacturing and service operations management  complex assets like capital manufacturing equipment and aircraft, changing environmental rules could have implications for ongoing support, maintenance and sustainment, and for spare parts and life cycle extensions of these assets. The Role of ERP It quickly becomes clear that the depth and breadth of information required to track an environmental footprint is substantial. While manufacturers might look at third-party products that purport to offer some degree of environmental management functionality, Read More

Navigating Between Service Management Scylla & Charybdis - Part 3


Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to

manufacturing and service operations management  wondering how the aforementioned manufacturing and distribution supply chain challenges relate to service chain optimization. Well, in a service business, to deliver effective customer service using field resources the company must employ the right number of people, with the right skills and parts, who are available in the right place, and at the right time, to meet the customer demand. By balancing all these additional factors service businesses can maximize customer satisfaction. But if the service Read More

Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

manufacturing and service operations management  was used largely in manufacturing operations as a methodology for defining and improving processes in a very precise way. Its broad applicability has been acknowledged over time resulting in adoption across the enterprise. Six Sigma is well established with many large and well-known business enterprises such as GE, Dow Chemical, and Ford Motor Co. Six Sigma is a continuous improvement methodology-success in improving processes and meeting quality standards is done using mathematical measurements. The Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

manufacturing and service operations management  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

Capitalizing on Advanced Inventory Management


Today’s distributors have an opportunity to drive performance to new levels by investing in advanced inventory management. These companies can expect to increase inventory visibility while driving down inventory costs. Learn how these kinds of inventory management initiatives can help your company strengthen customer relationships, bargain for better terms with suppliers, and generate more profitable growth.

manufacturing and service operations management  Improving Management Software | Manufacturing Software Solution | FIFO Method | First-in First-out FIFO | LIFO Method | Last-in Last Out LIFO | Logistics | Simple Inventory Software | Easy Inventory Management | Manufacturing Inventory Control Software | Read More

Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems


To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the pain points of all the departments in your organization. By asking the right questions of each department you’ll be able to develop your business case and create a persuasive analysis on the cost benefit for EDMS/ERMS.

manufacturing and service operations management  ''em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the pain points of all the departments in your organization. By asking the right questions of each department you’ll be able to develop your business case and create a persuasive analysis on Read More

IT Management and Development


The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks.

Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations.

manufacturing and service operations management  Management and Development The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks. Challenges related to IT management and Read More

EMC Documentum: A Brief on Its Content Management Offerings in 2012


The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives.

manufacturing and service operations management  Documentum: A Brief on Its Content Management Offerings in 2012 The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC''s director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives. Read More

Service Network Optimization: Achieving Success in Field Service


Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.

manufacturing and service operations management  Network Optimization: Achieving Success in Field Service Most service delivery managers and executives quickly realize that there are a number of ''pain points'' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions. Read More

Do You Need a Content Management System?


Understanding what content management means is the first step to determine how a solution will suit your company. Because of the abundance of information both inside and outside of organizations, it is crucial to harness it as an effective business asset.

manufacturing and service operations management  You Need a Content Management System? Introduction The ongoing drive to save time and money drives organizations to look into content management. As the costs of software and implementation range from almost free to millions of dollars and choosing the right vendor or system is vital, this decision can be daunting. The term content management : What does it mean? Content management is a phrase you hear everywhere these days. Companies claim they do content management and vendors say that they sell Read More

Primary Metal Manufacturing


The primary metal manufacturing industry includes manufacturers of iron, aluminum, steel, titanium, copper, and other metals—with steel representing the largest segment of the market by far. The industry also includes manufacturers and processors in related industries like automotive manufacturing, machinery manufacturing, and construction. Challenges for primary metal manufacturers are rooted in the highly competitive nature of the market, volatile global economic conditions, and the need to constantly employ new technologies to bring high-quality products to market. Manufacturers in this industry also require large amounts of ore and energy for their manufacturing processes.

manufacturing and service operations management  Manufacturing The primary metal manufacturing industry includes manufacturers of iron, aluminum, steel, titanium, copper, and other metals—with steel representing the largest segment of the market by far. The industry also includes manufacturers and processors in related industries like automotive manufacturing, machinery manufacturing, and construction. Challenges for primary metal manufacturers are rooted in the highly competitive nature of the market, volatile global economic conditions, and the Read More

Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization


Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits to implementing a BPM solution.

manufacturing and service operations management  KPI to improve their manufacturing process and inventory control. Data mining can also be used to find patterns among multiple tables within relational databases. This is advantageous because data centralization (and having one view of corporate data) enables organizations to set the appropriate metrics. Data mining also allows them to measure these metrics more easily, find patterns which enable proactive corporate planning, and target customers based on pattern recognition. Before identifying more ways Read More