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Abstract:
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise
resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and
what needs to be modeled in an ERP system. (...)
Excerpt related to
managing customer:
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise
resource planning (ERP)...
Published:
2009-03-04
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Abstract:
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can
drastically simplify RMA processes. (...)
Excerpt related to
managing customer:
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can
drastically simplify RMA...
Published:
2009-03-06
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Abstract:
Choosing the right customer resource management (CRM) application involves looking at its ability to solve many business
challenges—both expected and unexpected. Analyzing CRM applications for their problem-solving acumen can help your business
successfully select a platform that improves the way you d (...)
Excerpt related to
managing customer:
7 Questions Most CRM Vendors Are Afraid You’ll Ask: Success Secrets for Managing Customer
Management Software. Source: Consona. ...
Published:
2010-03-11
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
managing customer:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer
profitability and customer behavior metrics enable an organization to create alignment within the go to market process, while
other metrics aid in decision-making. (...)
Excerpt related to
managing customer:
Growing customer sophistication and lifetime value means managing customer
behavior is key to long-term profitability. Customer profitability and ...
Published:
2006-03-21
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Abstract:
As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between
businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers
want more convenient contact channels. Smart (...)
Excerpt related to
managing customer:
Customer Communication: Managing the Digital Deluge. ... Download <strong>Customer
Communication: Managing the Digital Deluge</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated
budgets, success metrics, etc. (...)
Excerpt related to
managing customer:
Understanding market drivers is key to managing customer behavior. To do this, organizations
must state and qualify their assumptions about the re...
Published:
2006-03-22
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Abstract:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a (...)
Excerpt related to
managing customer:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcas...
Published:
2007-09-19
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
managing customer:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
On July 25, Made2Manage Systems, Inc., a provider of enterprise business systems for small and midsize manufacturers, and
Click Commerce, Inc., the provider of Enterprise Channel Management software and services, announced a new offering to enable
small and mid-sized manufacturers to leverage the Interne (...)
Excerpt related to
managing customer:
On July 25, Made2Manage Systems, Inc., a provider of enterprise business systems for small and midsize manufacturers, and
Click Commerce, Inc., th...
Published:
2000-08-22
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Abstract:
Suppliers are one of your most valuable resources. Unfortunately, Many companies have supplier relationships that are tacitly
adversarial. This article discusses how to manage suppliers as a resource-- defining your needs and then engaging your best
suppliers to have them suggest innovative ways to deve (...)
Excerpt related to
managing customer:
Suppliers are one of your most valuable resources. Unfortunately, Many companies have supplier relationships that are tacitly
adversarial. This a...
Published:
2004-07-31
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
managing customer:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
This is a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott Hamilton. (...)
Excerpt related to
managing customer:
This is a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott Hamilton.
Published:
2005-07-05
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Abstract:
Enterprise systems have brought many benefits to chemical environments, but for individual enterprises, gaining these benefits
requires selecting a solution that can deal with the unique needs of the business. (...)
Excerpt related to
managing customer:
Enterprise systems have brought many benefits to chemical environments, but for individual enterprises, gaining these benefits
requires selecting ...
Published:
2006-05-12
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Abstract:
Managing Your Supply Chain Using Microsoft Axapta provides an overall understanding of how the system fits together to run
a manufacturing or distribution business. This book excerpt focuses on running the business from the top with sales and operations
planning (S&OP). Variation in operations affect the (...)
Excerpt related to
managing customer:
Managing Your Supply Chain Using Microsoft Axapta provides an overall understanding of how the system fits together to run
a manufacturing or dist...
Published:
2004-03-23
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Abstract:
Linking an APS to an ERP system, although simple in principle and worth the trouble, is nonetheless a major integration project. (...)
Excerpt related to
managing customer:
Linking an APS to an ERP system, although simple in principle and worth the trouble, is nonetheless a major integration project.
Published:
2005-04-11
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Abstract:
The lack of effective game plans is typically cited as a leading cause of poor system implementation. The following guidelines
provide suggestions for improving the effectiveness of sales and operations planning (S&OP) game plans. (...)
Excerpt related to
managing customer:
The lack of effective game plans is typically cited as a leading cause of poor system implementation. The following guidelines
provide suggestions...
Published:
2004-03-26
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Abstract:
Consumer packaged goods manufacturers have to measure the most important metric of all: orders delivered on time, in full.
To accomplish this requires sophisticated inventory management and optimization tools for the consumer goods supply chain. (...)
Excerpt related to
managing customer:
Consumer packaged goods manufacturers have to measure the most important metric of all: orders delivered on time, in full.
To accomplish this requ...
Published:
2006-05-26
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
managing customer:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
By providing business process management functionality, Exact hopes to bring competitive enhancements to enterprise resource
planning systems used by small and medium businesses. (...)
Excerpt related to
managing customer:
By providing business process management functionality, Exact hopes to bring competitive enhancements to enterprise resource
planning systems used...
Published:
2006-01-12