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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

management information base  Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Resolution Management . Knowledge Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » management information base


10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

management information base  “The Case for Knowledge Management in CRM,” Gartner Inc., April 2003 About KNOVA Software KNOVA, a Consona CRM solution, is an intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. KNOVA turns information into a knowledge powerhouse, and delivers it in a user experience that raises the definitions for collaboration and community to new levels. Built on an adaptive search and knowledge management platform, KNOVA’s suite of Read More
Sales Performance Management
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of

management information base  employed the pipeline performance- management functionality within the firm's SFA system to help them quickly prepare for weekly update meetings. The system provided information about the number of their open and closed deals, as well as how such deals compared with their quota goals. The reviews included discussions about expected timelines, milestones, and the resources required to reach their goals. The system also defined unique ways to flag stalled accounts and opportunities so that managers could Read More
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

management information base  very low risk solution. Management Reports: Many reports are available that provide detailed information on all aspects of email handled by service agents. Benefit: Employee efficiency and the quality of customer service can be measured, and resource planning is aided by accurate email service statistics. Automatic Message Assignment: The process of handling inbound email to group mailboxes such as sales@, info@, and support@ will be automated and routed to appropriate service agents based on the next Read More
TEC Helps Companies Compare, Select, and Evaluate Health Care Information Management Systems
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Health Care Information Management Systems (HCIMS) Evaluation Center,

management information base  the Health Care Information Management Systems Evaluation Center The Health Care Information Management Systems (HCIMS) Evaluation Center ( http://healthcare.technologyevaluation.com/press ) is a new on-line decision support system featuring research on the most well-known solutions providers in HCIMS. The knowledge base comprises various models for analyzing health care information management solutions providers. The TEC HCIMS Evaluation Center ( http://healthcare.technologyevaluation.com/press ) will Read More
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

management information base  Management Best Practices in 2010 How do you build a superior talent management program from recruitment right through to succession planning? Many best-in-class companies are exploiting Web 2.0 tools such as social networks, blogs, and Webcasts to achieve higher levels of employee productivity and retention, facilitate knowledge capture and transfer, connect employees with colleagues across the organization, and provide visibility into work/project progress by dispersed teams. Learn the strategies Read More
MODX Web Content Management: Vendor Profile
Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services

management information base  Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report. Read More
Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

management information base  Support for Electronic Document Management Systems and Electronic Records Management Systems To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the pain points of all the departments in your organization. By asking the right questions of each department you’ll be able to develop your business case and create a persuasive analysis on the cost benefit for EDMS/ERMS. Read More
10 Ways to Sell Upper Management on a Network Upgrade
The secret is to make a strong business case and you'll learn how in 10 Ways to Sell Upper Management on a Network Upgrade.

management information base  Ways to Sell Upper Management on a Network Upgrade You know your company needs a new LAN (local area network). But how do you get upper management to approve the purchase? The secret is to make a strong business case—and you'll learn how in 10 Ways to Sell Upper Management on a Network Upgrade . From return on investment (ROI), to increased employee productivity, to reduced power consumption and increased network reliability, you'll learn about the 10 most compelling reasons your company should cut a Read More
Production Management Software to the Rescue
In this paper we review the importance of implementing a production management system for your agribusiness. Discover how this solution will help you improve

management information base  Management Software to the Rescue In this paper we review the importance of implementing a production management system for your agribusiness. Discover how this solution will help you improve control of your inventory, while also planning and scheduling your production activities more efficiently. Read More
Jada Management Systems
Jada Management Systems (JMS) is a business systems development company that offers module based systems at affordable rates to address your business needs. It

management information base  Management Systems Jada Management Systems (JMS) is a business systems development company that offers module based systems at affordable rates to address your business needs. It supports your technical requirements remotely and on-site when necessary. New Internet technology allows the company to offer a variety of options to the customers, and its designs insures smooth running, low maintenance solutions that are built with the user in mind. The availability of the Internet and today's technologies Read More
TEC 2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software
This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS

management information base  Want in Enterprise Asset Management and Computerized Maintenance Management System Software This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application during 2012, the report details what TEC data reveals about your peers' requirements for EAM/CMMS solutions, including functionalities, Read More
Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation

management information base  Solutions for Supply Chain Management (SCM) Certification Report Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More
SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report
SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle

management information base  Navigator for Product Lifecycle Management Certification Report SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle Management (PLM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst Read More
Incentive and Compensation Management
Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help

management information base  and Compensation Management Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on sales performance, business operations, and manage compensation programs. EIM solutions are used to improve sales strategies. Read More

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