Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.
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multi-echelon parts planning, and dealer-managed inventory (DMI). For their part, the asset-based A&D, utilities, and energy sectors focus on asset up-time and availability management. Prevalent service operational models include power by the hour (PBTH), performance-based logistics (PBL), and readiness-based sparing (RBS). Needless to say, they also need preventive maintenance and remote diagnostics. Last but not least, depot-based consumer electronics companies are affected by globalization and