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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » manage service provider


Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

manage service provider  service solutions that only manage highly structured and transactional data, ServiceMax solves another big data problem by combining into a single application both structured and unstructured data, such as social feeds, Microsoft Office documents, PDF files, and more. In the future, ServiceMax will continue to expand its big data footprint by expanding our OptiMax workforce optimization product to also use local traffic and weather to provide instantaneous, dynamic, and “drip-feed” scheduling. Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

manage service provider  should be able to manage their profit and loss (P&L) statements. Further, these cost reductions may allow the vendor to charge more for a software service than a user-based on-premise license. Additionally, the SaaS model severely lowers switching costs, and should compel software providers to uphold higher levels of customer satisfaction and deliver better product functionality to ensure broader user adoption. Owing to the existence of only one instance of the software application, often the vendor only Read More...
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

manage service provider  and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at http://www.symantec.com/ . Searches related to Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know : Hosted Security Service | Hosted Email Service | Hosted Security Vendor | Web Security | Do-IT-Yourself Security Read More...
Ventyx-Utilities’ One-Stop-Shop Provider?
In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the

manage service provider  to the need to manage both short-cycle work (imminent customer service, repair, etc.) and long-cycle projects (e.g., new construction and T&D asset infrastructure work orders). Ventyx has a competitive advantage in terms of offering a solution that supports both of these work types. Managing the T&D transmission and distribution assets is another challenge in that it presents the dual proposition of maintaining increasingly aged assets with an aging workforce nearing retirement. The need to capture, Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

manage service provider  project manager. How to Manage Service Productization Various vehicles are available to productize professional services offerings. Much of the objective is to make the intangible service more tangible, and therefore all of the product features described in this section represent the creation of or reference to a physical thing. Personnel The most important tangible evidence of the productized service offering is the roster of personnel assigned to the project. To the extent that this roster can be Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

manage service provider  picture of customer relationship management (CRM). Read More...
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

manage service provider  Service Programs Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

manage service provider  of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as Read More...
10 Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract
Signing up for a hosted IP PBX provider is like signing up for cable TV; providers want to lock you into a long-term contract at terms that give them the most

manage service provider  Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract 10 Questions to Ask Your Hosted IP PBX Provider, Before You Sign a Contract If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   In the face of this constant change, Tippit helps thousands of real phone system buyers make better decisions every day. We also help buyers assess vendors who can solve their specific business problems. Tippit''s ability to track and Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

manage service provider  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You''ll also get the direct experience of one PSO’s evaluation Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

manage service provider  your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated interactions, and leverages the customer information that exists in your own database. In the white paper How to Convert Service Calls into Sales , you''ll discover how real-time offer management allows your company to continuously learn from inbound interactions , make adjustments based on customer responses, and immediately refine the offer for the next customer. And Read More...
The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web

manage service provider  Insider’s Guide to Great Customer Service on the Web Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don''t show the same concern about having an unresponsive web site. Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

manage service provider  Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

manage service provider  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...

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