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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » manage service provider oss


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

manage service provider oss  Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and Read More...
What Is Interconnect Billing?
When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect

manage service provider oss  be capable enough to manage these rounding issues effectively. Contract Management When a new telecom operator is registered, a contract is signed. There are few significant items in that contract like invoicing period that is typically of one week (given for the settlements of the payments or to resolve dispute if any). In the contract management it is also mentioned that whether the account is prepaid or postpaid. In case of prepaid account, the system automatically generates low-credit alert through e- Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

manage service provider oss  to monitor, analyze, and manage a network system. The term was originally applied to communications service providers (CSP), referring to a management system that controlled telephone and computer networks. However, the term has since been applied to the business world in general to mean a system that supports an organization''s network operations. To that end, Amdocs'' software includes modules for customer service, billing, sales, and audits, while it also offers sales and publishing software for Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

manage service provider oss  Savvion is able to manage the documents along the way and has the necessary functionality to  check in and check out the correct document versions  from the document repositories. These documents could be either text-based or images that need to be processed correctly. Some of the key features needed in this kind of processes are integration with  imaging systems ,  document management systems (DMS) , viewing of documents in process task forms, etc. Many companies have already adopted a DMS and will Read More...
A Semi-open Source Vendor Discusses Market Trends
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s footprint isn’t entirely in the

manage service provider oss  while xTuple pledges to manage the ongoing development of both products, so that enhancements to one can flow into the other. As mentioned above, it is the same code base, after all; should a PostBooks user enterprise ever wish to upgrade to OpenMFG, it only has to run a short upgrade script on its database. Since the business logic for both applications resides in the PostgreSQL back end (in the procedural language), this is relatively easy to maintain. PostBooks, xTuple believes, is one of the most Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

manage service provider oss  device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More...
How Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities
This IDC Buyer Case Study examines BT''s successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and

manage service provider oss  Release-service,BT,offshore,deployment management Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

manage service provider oss  CRM,online,Epicor,self-service,clientele,customer Read More...
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

manage service provider oss  Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

manage service provider oss  market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications business intelligence (BI) and data warehousing document management solutions software testing services business process outsourcing Read More...
Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

manage service provider oss  functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and Read More...
Software as a Service: A Cheaper, Faster Way to Access Applications
The dismal economy hasn''t been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is

manage service provider oss  SAP,saas,software as a service,saas software,saas service,saas management,saas model,saas crm,software as a service saas,saas erp,saas business,saas companies,saas web,microsoft saas,saas application Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

manage service provider oss  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

manage service provider oss  Manage Operational Risk | Manage Risk | Management Analysis | Management Information System | Managing IT Service | Managing IT Services | Managing Operational Risk | Managing Risk | Managing Risks | Measuring Operational Risk | Measuring Risk | Mode Priority | Network and Systems Management | Network and Systems Management NSM | Network and Systems Management NSM Solution | Network and Systems Management NSM Solutions | NSM | Operation Risk Management | Operation Risk Managment | Operational Risk | Read More...

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