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Abstract:
Business Process Overview: Warehousing Solutions. Search for Solutions and Other Software to Delineate Your Limits In Relation
To Warehousing Solutions. Successful customer experiences change the competitive landscape by separating your company from
the competition. Industry wisdom thus has companies focu (...)
Excerpt related to
making customer experience a reality five steps from vision to:
Making Customer Experiences a Reality—Five Steps
from Vision to Execution. Source: RightNow Technologies. Document Type: White Paper ...
Published:
2010-03-11
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Abstract:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Excerpt related to
making customer experience a reality five steps from vision to:
... (see Part Five). ... Order taking, customer billing,
order fulfillment, business partners' interaction, shipping, human resources (HR) management ... Addressing
Reality. ...
Published:
2004-05-18
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Abstract:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Excerpt related to
making customer experience a reality five steps from vision to:
... (see Part Five). ... Order taking, customer billing,
order fulfillment, business partners' interaction, shipping, human resources (HR) management ... Addressing
Reality. ...
Published:
2004-05-18
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
making customer experience a reality five steps from vision to:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing,
business intelligence, and performance management. These conferences supply a wealth of information aimed at improving organizational
decision-making, optimizing performance, and ac (...)
Excerpt related to
making customer experience a reality five steps from vision to:
... in order to prevent them from making those same ... warehousing industry,
and gives training at customer sites. ... TDWI leverages its decade of experience
within the ...
Published:
2006-10-25
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
making customer experience a reality five steps from vision to:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
making customer experience a reality five steps from vision to:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
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Abstract:
Exact has established a global infrastructure and a network of offices offering direct support, sales, and services with
the aim of providing customers a consistent level of service. It is also working toward the emergence of a new category of
software that tackles enterprise relationship management, gr (...)
Excerpt related to
making customer experience a reality five steps from vision to:
... of integrated accounting, payroll, customer relationship management ...
product, Exact begun making big strides ... Consequently, Exact's experience
with Macola has so ...
Published:
2004-03-01
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Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
making customer experience a reality five steps from vision to:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
making customer experience a reality five steps from vision to:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Find out how Jaspersoft is staying ahead of the game in the BI market in this comprehensive product note on Jaspersoft Enterprise
Edition. Entering the BI space for large companies is not a small challenge. Jaspersoft may be doing its homework to acquire
more recognition and make a smooth but sure entranc (...)
Excerpt related to
making customer experience a reality five steps from vision to:
... Long gone are the days when free and open source software (FOSS) providers were making
their first efforts to offer reliable software solutions. ...
Published:
2010-03-31
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Abstract:
I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of enterprise
software Showdowns. Today's Showdown pits three of the top business performance management (BPM) vendors against each other
in a head-to-head contest: Hyperion System 9 vs. Outlook (...)
Excerpt related to
making customer experience a reality five steps from vision to:
I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of
enterprise software Showdowns. T...
Published:
2007-05-30
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
making customer experience a reality five steps from vision to:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
making customer experience a reality five steps from vision to:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
making customer experience a reality five steps from vision to:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and
new skills to close sales. A powerful new set of tools has taken its place in the salesperson’s arsenal: 3-D applications. (...)
Excerpt related to
making customer experience a reality five steps from vision to:
... In other words, sales can then focus on helping the customer, and not just making
the sale. ... The customer can experience the entire product before it
is ...
Published:
2008-11-28
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Abstract:
This BI article looks at why and how in-memory technology transforms analytic applications. The primary bottleneck to high-performance
multidimensional analysis has been slow hard drive speed—the time it takes for data to be transferred from disk storage to
random access memory (RAM). With crashing RAM (...)
Excerpt related to
making customer experience a reality five steps from vision to:
... Low cost, high performance hardware is making it possible ... EB) or
16x106 terabytes (TB); in reality, however, the ... are very low and user experience
is enhanced. ...
Published:
2010-09-01
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Abstract:
Recently I spoke at the National Retail Federation in the center of retail: New York City! The big buzz this year, no surprise,
was about RFID. (...)
Excerpt related to
making customer experience a reality five steps from vision to:
Recently I spoke at the National Retail Federation in the center of retail: New York City! The big buzz this year, no surprise,
was about RFID.
Published:
2005-03-18
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
making customer experience a reality five steps from vision to:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
Recently, SAP announced solid results for Q4 2001, in contrast to the current soft market. Although not all troubles seem
to have been left behind, as can be seen from reduced license revenue, and while some may question SAP's justification of
merging its two subsidiaries, a positive sign is that SAP has (...)
Excerpt related to
making customer experience a reality five steps from vision to:
... have become even more attractive and assuring both to its huge customer base and to
... finally got its ducks in the row it has embarked on making its proverbially ...
Published:
2002-02-25