Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring in technology, your CRM (or any IT) efforts are doomed to fail.
ma speeds financial process
21, 2001 Introduction All management and technology paradigms seem to come and go. Some make hay in the sun and retire in the shade, and some live on in other forms. On the technology side, we''ve had mainframe/dumb terminal computing give way to client/server computing, and now, in a back to the future way but with more color, to web-browser-based computing. On the management side, we''ve had, in random order, Just In Time (JIT) inventory management, Edward Deming''s 14 Points documented in his book, Out