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One Vendor’s Mission to Make Service Businesses Click - Part 4
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization

m part 4  devices, and retail. As mentioned in Part 3, ClickSoftware has strong geographic coverage (and balanced revenue contribution from its major regions), as well as a growing set of partners, including the aforementioned strategic partnership with SAP . Many  independent software vendors (ISVs)  incorrectly assume that SAP (or IBM , Oracle , and Microsoft for that matter) will do all the sales and marketing legwork and that the partnership is an instant gold mine. Well, not so fast. ClickSoftware Read More...
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Documents related to » m part 4


Essential ERP - Current Market Trends - Part II
ERP applications are designed to optimize an organization’s underlying business processes — primarily accounting/financial, manufacturing, distribution, and

m part 4  ERP - Current Market Trends - Part II Essential ERP - Current Market Trends - Part II P.J. Jakovljevic - May 3, 2000   This is the second part of an extended note on the current market trends for Enterprise Resource Planning. The growth of ERP has been a direct result of the fierce global competition, short product life cycles, highly distributed operations, and information-driven management that characterize today's business environment. The vast majority of companies have always hoped to Read More...
UNIT4: The (Largely) Untold Story - Part 3
Part 1 of this blog post series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second largest business applications provider in continental

m part 4  an existing  general ledger. Marrying “Cloud” and “Soil” To that end, Robinson also explained that having FinancialForce.com in its arsenal allows UNIT4 to cross-sell, in a s oftware plus service  manner ( discussed on Part 2 ), into parts of an organization that do not necessarily need the overkill of an on-premise solution but which are content to take an on-demand offering. That is exactly what recently happened at the Telegraph Media Group , which has selected UNIT4 solutions for use in Read More...
UNIT4: The (Largely) Untold Story - Part 1
February and bleak mid-winters are not exactly the high season for software user conferences in North America, and thus I accepted the invitation by UNIT4

m part 4  estimate that the SaaS market would reach $8 billion in 2009, a 21.9 percent increase from 2008 revenue of US$6.6 billion, no wonder that Salesforce.com has increased its interest in SaaS accounting (and likely in other applications down the track). Part 2 of this series will focus on FinancialForce.com’s strengths and potential challenges and on its on-premise step-sibling CODA’s recent developments. Your comments and opinions about post-implementation agility and UNIT4’s diversified strategy Read More...
Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations
Application vendors find themselves in a precarious situation where, concurrently with dismal revenue inflow, there is a need for bigger investment in the

m part 4  discussed the impact on Microsoft. Part Three discussed the Market Impact on IBM. This part covers the other ERP vendors, CRM, SCP, and makes User Recommendations. Other ERP Vendors The bigger is better largely applies in the case of pure enterprise application providers as well, since vendors like SAP , Oracle , PeopleSoft and Siebel , with a sufficient number of clients are in the best position to ride out the storm. They can go back to their client base to up-/cross-sell new products, and that is Read More...
Global Trade Hits Home at MegaResistCap-Part III: Be Careful What You Ask For
In the first two parts of this series (part I, part II), Jim, director of IT at MegaResistCap, learned that the company’s recently rolled out enterprise

m part 4  teams had, for the most part, been part of the ERP project. The team agreed on the approach it would be using to select the software (whether it was new software or expanded functionality in their ERP system). It would follow the methodology that worked well in the past. In parallel, the team would also develop the corporate governance policies, procedures, and training required for compliance with various global trade regulations. The team quickly researched its needs and pulled together its functional Read More...
The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 3
Part 1 and Part 2 of this blog series went through the five previous generations of the Microsoft Dynamics NAV (formerly Navision) product. In late 2008, at the

m part 4  Dynamics NAV 2009. As mentioned in Part 1 , the product was originally written by formerly independent Denmark-based Navision Software in its own proprietary language and database called C/SIDE (Client/Server Integrated Development Environment ). While Microsoft SQL Server has lately become the preferred database option, about half of Dynamics NAV customers are still on the native and proprietary C/SIDE database. This tried-and-true database has the built-in feature of database transaction integrity. Read More...
Outsourcing Security Part 3: Selecting a Managed Security Services Provider
As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable managed security

m part 4  for selecting a dependable managed security services provider. This is Part 3 of a 3-part article. Part 1 noted the benefits of outsourcing security. Part 2 evaluated the cost of such an outsourcing. Part 3 provides guidelines for selecting a security services provider. Finding what You Want Businesses turn to outsourced security or managed security services (MSS) in order to protect their information assets more efficiently and effectively. MSS encompasses various types of services, including Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 2
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

m part 4  a semi-open-source ERP vendor mentioned in Part 1 ) recently spun up a Drupal -based Web front-end content management system into  its own CRM product , particularly for the incident management subsystem. Previously everything was based on e-mail (and phone). Humanizing Users Tools such as Salesforce Chatter elegantly overcome the current enterprise applications’ shortcomings of putting the onus on users to hunt for information. The result of using Chatter is a context that is richer, more relevant, Read More...
The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

m part 4  the company by phone. M   Mbps - Megabits per second . Similar in concept to Kbps. There are 8 bits per byte. Hence, the rate of 8 Mbps actually represents 1 MB per second. mCRM - Mobile Customer Relationship Management . A new term that covers the area of field force automation and remote access to corporate information in real time. Such access is becoming more and more critical as economies move towards the service sector, and there are more people in the field working at client company sites who Read More...
PLM (Vendors) and Lean Product Development-Part 3: Siemens PLM Software
After talking about Dassault Systèmes in Part 2 of this blog series, I’d like to move to another prominent player in the product lifecycle management (PLM

m part 4  (Vendors) and Lean Product Development-Part 3: Siemens PLM Software After talking about Dassault Systèmes in Part 2 of this blog series , I’d like to move to another prominent player in the product lifecycle management (PLM) field— Siemens PLM Software . In this blog post, I will give my personal interpretations about the major relevancies between Siemens PLM’s offerings and lean product development (LPD). My first impression of Siemens PLM is the comprehensiveness of its product offerings. The Read More...
Will 2013 Be IBS’ Comeback Year? Part 2
In part 1 of this series, we took a look at IBS, some of the challenges the company was facing, and its software offerings for the business community. To

m part 4  2013 Be IBS’ Comeback Year? Part 2 In part 1 of this series, we took a look at IBS , some of the challenges the company was facing, and its software offerings for the business community. To discuss the aforementioned issues (see part 1 ) and IBS’ ongoing turnaround, we recently spoke to Doug Braun, the chief executive officer (CEO) of IBS. As CEO, Mr. Braun is responsible for translating business needs into products that solve customer supply chain problems. TEC: How would you describe IBS’s Read More...
It's the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts

m part 4  Service Parts Planning (SPP) module part of the SAP SCM suite [ evaluate this product ]). Moreover, SIO runs in SAP Enterprise Portal and leverages the MCA Strategy  functionality (soon to be explained), with forecasting and multi-echelon optimization capabilities. After having completed a stringent solution qualification process in SAP's test facilities, SIO is nowadays tested and supported by both MCA and SAP. To illustrate the depth of an EBS-like partnership, let us see the evolutionary path that Read More...
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

m part 4  Getting Bigger and Better - Part II Part I of this blog post series  talked about my encounter with  BigMachines , a provider of slick  software-as-a-service (SaaS)  configure, price, and quote (CPQ)/ quote-to-order (Q2O)  solutions during my recent attendance of  Gartner’s CRM Summit in Scottsdale, Arizona (US).  Prior to analyzing recent events at BigMachines, Part I explained the general value proposition of on-demand Q2O and CPQ software solutions . Part II will continue with a Read More...

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