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Software Functionality Revealed in Detail
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 legacy voice systems


Voice over IP Reliability
We all know that computers, generally speaking, have not been as reliable as phones. And the fear, uncertainty, and doubt (FUD) surrounding voice over Internet

legacy voice systems  and cost effective. The Legacy Voice Approach to VoIP Reliability The manufacturers of legacy voice systems have a great history of delivering extremely reliable voice switches, and in fact are responsible for the 99.999% availability standard that VoIP solutions must match or exceed. However, legacy PBXes and key systems are hierarchical voice silos that operate independently at each location in a multi-site company. They cannot back each other up or be managed as a single voice network, and create a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » legacy voice systems

Voice over IP Manageability


The average personal computer (PC) costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware and software! Is it possible to reduce the total cost of ownership (TCO) of technology platforms? Voice over Internet protocol (VoIP) manageability can be a crucial step in self-provisioning users and unburdening valuable network professionals.

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What to Do with Your Legacy PBX


Enterprises will benefit from migrating from their legacy PBX systems and realizing the cost savings and simplified management with VoIP technology. But should you retain your existing PBX, modify it, or replace it altogether with a software-based solution? That’s the question many enterprises face today, and they must consider the makeup of their voice system when reviewing long-term plans for their organization’s IT strategy.

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Migrating Legacy End of Life IVR


Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These and other considerations are outlined in this white paper—download the white paper now to learn about how to determine system upgrades, evaluate potential solutions, and successfully migrate to an efficient, cost-effective IVR solution.

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IP Phone Buyer’s Guide


Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with prices for a single VoIP phone ranging from $150 to $700 (USD) or more, switching to VoIP can be an expensive proposition. Find out what to look for in a VoIP phone system, how to buy, what you can expect to pay, and how to get the most out of your investment.

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Tail-f Systems


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Top Phone Systems for Any Size of business


Top Phone Systems for Any Size of business Here s a guide to make buying a phone system for your business much easier.

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Garbage in, Garbage out: Getting Good Data out of Your BI Systems


Find out in Garbage In, Garbage Out: Getting Good Data Out of Your BI Systems.

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Converge Systems


Converge enterprise social software helps organizations redefine and improve productivity through web-based connectivity, collaboration, and engagement.

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Hertzler Systems


Hertzler Systems provides seamless, accurate data acquisition solutions for your business enterprise. We have been in this business for over 20 years. We have a large and diverse customer base in service, transactional and manufacturing environments, including Consolidated Biscuit Company, Kraft Foods, McCormick & Company, Hormel Foods and many others.

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AccTech Systems (Pty) Ltd


AccTech Systems is a professional services firm that partners with customers to run their enterprises efficiently and effectively through the deployment of Sage ERP (Accpac & X3), Sage CRM, and Microsoft business solutions.

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