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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » lean service tco


TEC Lean and Green Manufacturing Buyer’s Guide
While the need for sustainable development is affecting how organizations do business, the idea of environmental and corporate responsibility as value drivers

lean service tco  Lean and Green Manufacturing Buyer’s Guide TEC''s enterprise software evaluation reports are designed to give manufacturers and service organizations a comprehensive list of features and functions (criteria) for each of over forty different kinds of enterprise software solutions. Complete functional criteria is included for ERP systems, CRM, SCM, WMS, BI, Lean Manufacturing and others required by companies of all sizes. Source: Technology Evaluation Centers Resources Related to TEC''s Lean and Green M Read More...
Finance and Accounting Solutions Buyer’s Guide for Small to Medium Enterprises
For large organizations, enterprise resource planning (ERP) systems promise big gains by helping grow revenue and increase productivity. But can ERP benefit

lean service tco  this Buyer''s Guide support lean manufacturing, including Infor, Oracle-PeopleSoft, and QAD (via an add-on module). SOA SOA also called Web services has been called the next big thing in enterprise architecture. Infor defines it as an architectural approach to building and deploying software that is interoperable by design. SOA allows software capabilities to be easily connected and reused, making it quicker and cheaper to assemble, deploy and sustain enterprise-grade technology. With an SOA, Read More...
Case Study: Heinz Frozen Food Co.
Heinz Frozen Food Company was set on improving its manufacturing and maintenance process efficiency, and knew that implementing a new enterprise asset

lean service tco  , Lean Results , Lean Service , Lean Simulation , Lean Software , Lean Source , Lean Supply Chain , Lean Systems . About the company. Located in Pocatello, Idaho, Heinz Frozen Food Co. is a division of H.J. Heinz Co. LLP. Sharing the corporate Heinz passion for serving up good food, the frozen food division strives to provide delicious and nutritious products that consumers can easily make at home. It is one reason that the Heinz brand has become a staple in homes for nearly 140 years. The company is Read More...
CA Unloads interBiz Collection Into SSA GT''s Sanctuary Part 2: Market Impact
SSA GT believes it is on a path to regain a leading position in its target markets by solving industry-specific business challenges and creating a heterogeneous

lean service tco  flavors such as discrete lean manufacturing, assemble-to-order (ATO) and make-to-order (MTO) operations, and even process manufacturing. BPCS Collaborative Commerce/SCM covers demand chain planning, logistics functionality, supplier management and control, outbound and inbound logistics management, and logistics planning and analysis. There are also a number of the web-based BPCS eCommerce applications like BPCS eSales (providing remote order entry, customer enquires, quotations, inventory status, Read More...
The Changing Face of CRM
The recent economic slowdown has illustrated how interwoven our global economies really are. The demands to increase enterprise performance has accelerated

lean service tco  stronger” philosophy. In a lean economy, can your organization afford not to provide your customers with the optimum service they expect? ? Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

lean service tco  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

lean service tco  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

lean service tco  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
The Impact of Lean on Consumer Product Manufacturers
While consumer products manufacturers are relatively recent adopters of lean programs, they are already achieving value through a firm commitment to

lean service tco  Impact of Lean on Consumer Product Manufacturers The Impact of Lean on Consumer Product Manufacturers If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

lean service tco  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More...
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

lean service tco  Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

lean service tco  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
Enabling Lean Transformation
This white paper discusses solutions that can be leveraged to help support lean initiatives and foster the growth of a lean business. It explores how a lean

lean service tco  Lean Transformation This white paper discusses solutions that can be leveraged to help support lean initiatives and foster the growth of a lean business. It explores how a lean business can benefit greatly from effective modeling, and provides a detailed example of how one software solution can be effectively adapted to a lean approach. Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

lean service tco  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...

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