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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » lean service roa


Case Study: Heinz Frozen Food Co.
Heinz Frozen Food Company was set on improving its manufacturing and maintenance process efficiency, and knew that implementing a new enterprise asset

lean service roa  , Lean Results , Lean Service , Lean Simulation , Lean Software , Lean Source , Lean Supply Chain , Lean Systems . About the company. Located in Pocatello, Idaho, Heinz Frozen Food Co. is a division of H.J. Heinz Co. LLP. Sharing the corporate Heinz passion for serving up good food, the frozen food division strives to provide delicious and nutritious products that consumers can easily make at home. It is one reason that the Heinz brand has become a staple in homes for nearly 140 years. The company is Read More...
Resilient Supply Chains: The Next Frontier
Advances in leaner and faster supply chains have, in many cases, come at the price of increased brittleness. It is time to make supply chains more resilient

lean service roa  supply chain performance through lean manufacturing, just-in-time (JIT) inventory, ever-increasing velocity, extreme outsourcing, and related transformations. In the ten years from 1992 to 2002, the ratio of inventories to shipments in the US fell from 1.65 to 1.35 (see figure 1). These are enormous numbers in the context of our multi-trillion dollar economy. Figure 1. At the same time, the complexity and length of supply chains have increased due to ever-greater out-sourcing and globalization. This is Read More...
Supply Chain Collaboration: The Key to Success in a Global Economy
Outsourcing and global competition are forcing companies to transform their supply chains from linear processes into adaptive networks. Communities of customer

lean service roa  collaboration technologies to extend lean supply chain principles across the enterprise (for example, extending electronic kanban processes to suppliers). Regardless of the industry, we see common themes appearing. For example, across all industries, supply chain collaboration operates at the following levels: Strategic At this level, you and your partners make joint decisions on strategic issues such as the following examples: Production capacities Product design Production facility and fulfillment Read More...
Transenterprises - The Emerging Business Model of the Twenty First Century
During the last two decades, many of the old vertically integrated enterprise/empires have splintered into numerous core-competency-focused firms, loosely bound

lean service roa  - The Emerging Business Model of the Twenty First Century Business Model Evolution During the last two decades, many of the old vertically integrated enterprise/empires have splintered into numerous core-competency-focused firms, loosely bound into the so-called virtual extended enterprises. The next two decades will witness re-integration into transenterprises—tightly knit federations of companies with long-term commitments and deep investments in integrating together into a more Read More...
Infor Joins the S&OP Fray
With the release of Infor S&OP 1.0, Infor dispels rumors that it’s not an aggressive product innovator. Learn about the features and functions of Infor S&OP 1.0

lean service roa  world. However, in very lean or cost-sensitive areas, organizations may need to run alternate strategies through the operation planning engines to get a hyper-accurate view of long-term effects.  TEC: How do you differentiate between Executive S&OP and Operational S&OP, and what related solutions do you provide in those regards? Infor: We have dedicated solutions for both. Executive S&OP is the strategic decision-making tool that can pull information, drive process, and allow analysis and real-time Read More...
Lean Asset Management--Is Preventive Maintenance Anti-Lean?
How can we determine the right maintenance strategy for a specific asset? To meet the objectives of lean, we need to evaluate the cost of failure in terms of

lean service roa  Preventive Maintenance Anti-Lean? Introduction Lean manufacturing has been widely accepted as an approach to business improvement. The business benefits of lean have been extensively documented. Asset management should play a role in lean. Lean manufacturing''s focus is eliminating waste, for example: Inventory—Inventory must always be minimized. Defect correction—Resources spent on defect correction are waste. Unnecessary processing—All unnecessary activities, particularly non-value-adding ones, Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

lean service roa  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

lean service roa  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

lean service roa  and Leverage Your Existing Service Life Cycles Only IBM offers integrated service management solutions for all industries — across business and IT — addressing the full service lifecycle, both within and beyond the datacenter. Discover how to transform your assets — traditional IT, physical, and emerging smart assets — into unique business value. Source: IBM Resources Related to Identify and Leverage Your Existing Service Life Cycles : Service Management (Wikipedia) Information Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

lean service roa  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and fi Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

lean service roa  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
Managing Lean Manufacturing Using Microsoft Dynamics AX 2009
A supply chain management system (SCM) is a critical success factor for implementing lean manufacturing. The SCM system helps define product structure, costing

lean service roa  Lean Manufacturing Using Microsoft Dynamics AX 2009 This is an excerpt from the book Managing Lean Manufacturing Using Microsoft Dynamics AX 2009 by Dr. Scott Hamilton. The book can be ordered on amazon.com . Reprinted with kind permission of the publishers. Introduction An integrated supply chain management (SCM) system represents a critical success factor for effective implementation of lean manufacturing. The SCM system supports development and consensus for the demand plan, integrates Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

lean service roa  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More...
Lean Manufacturing
In the manufacturing arena, lean is a top topic. And though companies expect a big payoff from the lean approach to manufacturing—including increases in

lean service roa  In the manufacturing arena, lean is a top topic. And though companies expect a big payoff from the lean approach to manufacturing—including increases in production capacity and product quality, reduced production time and inventories, etc.—there is no ‘one-size-fits-all’ philosophy of applying lean principles to every manufacturing organization. Find out how you need to view lean to get the most out of it for your particular organization. Read More...

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