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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » leader in software as a service sfa


Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

leader in software as a service sfa  technology champion and market leader in on-demand CRM applications. Salesforce.com recently announced the general availability of both AppExchange , the on-demand platform and directory (i.e., enterprise applications bazaar), and Winter ''06 , the nineteenth generation of its family of on-demand CRM solutions. With these announcements, the vendor continues with its goal of unleashing the power of the on-demand community, and ushering in a new era of innovation, collaboration and freedom for on-demand Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

leader in software as a service sfa  company, as a business leader, to evaluate what processes are taking place in its support environment and to then determine how it would like those processes to be handled. With this, the company can guide users step by step through the process of answering their questions, applying the right process to each inquiry to drive the outcome it wants. Service resolution systems enable the company to harness all the tools and knowledge it has already acquired to solve customers'' issues, regardless of what chann Read More
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

leader in software as a service sfa  very well be a leader in SaaS. Many of us have used the services of this on-line conferencing pioneer many times, but would not identify it as an SaaS leader. However, it should be straightforward to see how the multiple aspects of Web conferencing lend themselves well to the SaaS model. It moves well beyond shared presentations, workspace, and applications, and is supplemented by instant messaging (IM) and integrated with video and audio conferencing, often using voice over Internet protocol (VoIP) Read More
TEC Industry Watch: Enterprise Software News for the Week of August 6, 2012
SOFTWARE SELECTIONSAccuride Corporation selects cloud-based Plex Online ERPIndustry tags: Manufacturing

leader in software as a service sfa  cross-industry LinguaNext, Inc., a leader in enterprise software language localization software, has announced the availability of their Linguify solution for Oracle E-Business Suite. The off-the-shelf solution enables companies to translate Oracle solutions into any language without touching the underlying application code. The solution can help reduce multilanguage support (MLS) requirements, or provide language support in countries for which there are no national language support (NLS) packages. This Read More
Software Giants Make Courting A Small Guy Their
Trying to sell dumbed-down versions of mySAP Business Suite, Oracle E-Business Suite, without a serious re-engineering of these products, has not worked for the

leader in software as a service sfa  touting SAP''s and oracle''s leadership position, brand recognition, and viability. On its hand, SAP Business One software features natively the SAP Enterprise Portal''s Drag & Relate capabilities obtained in its acquisition of TopTier in 2001 (see SAP Acquires TopTier To Further Broaden Its Horizons ), which was another vendor with Israeli roots. A user is for example able to add a data field to an invoice, and then drag and drop the newly created data field into another part o the system, which should be Read More
5 Simple Steps to Choosing a BRMS for a Loan Origination System
Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and

leader in software as a service sfa  Simple Steps to Choosing a BRMS for a Loan Origination System Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and decreased revenues. With ever-changing loan products, enterprises are forced to build or buy new loan origination systems periodically. And to meet these challenges, they’re choosing technology that focuses on solving business problems, not technical problems. Read More
Bluebee Software
Based in Montreal, Quebec (Canada), Bluebee Software provides Web-based enterprise resource planning (ERP) solutions for midsized and large companies

leader in software as a service sfa  Software Based in Montreal, Quebec (Canada), Bluebee Software provides Web-based enterprise resource planning (ERP) solutions for midsized and large companies'' accounting, distribution, and manufacturing operations. The company creates many types of Web interface, including business to business (B2B), business to consumer (B2C), and personal digital assistant (PDA) interfaces. Designed to be used by business managers, Bluebee solutions are intended to be easy to deploy for employees, customers, Read More
Selecting a PLM Solution: Addressing the Needs of a Small Business
Selecting a product lifecycle management (PLM) system can be a challenge if a company is not aware of the options available on the market. But if an

leader in software as a service sfa  a PLM Solution: Addressing the Needs of a Small Business Today''s accelerated pace of product development, product and supplier dynamics, and manufacturing and engineering outsourcing make it more and more difficult to meet product launch goals on time and under budgetOmnify Software supplies a single, secure location to manage all of the essential information for designing, manufacturing and supporting your products and enhances visibility into all aspects of product development.. Source: Read More
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

leader in software as a service sfa  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional Read More
Case Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise Agreement, in Less Than Three Weeks
In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But

leader in software as a service sfa  Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise Agreement, in Less Than Three Weeks In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But without the right negotiating skills, how could it be certain Microsoft’s offer was the most cost-saving approach? The company engaged an independent consulting firm, and in less than three weeks recognized savings of 28 Read More
How to Survive a Software Selection Project When Your Boss Is a Sociopath
Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the

leader in software as a service sfa  process with the necessary leadership to successfully drive the implementation, weed out resistance, and place control of the project in your hands, which is where it belongs. * With all these sociopaths around, you may want to try sanity instead. TEC Advisor is calm, rational, and informative. It’s a software selection DSS that gives you free, detailed software comparisons based on your company’s profile. Look, we all know that working with people can sometimes be a little, uh, challenging. So I Read More
Global Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way
When we left Jim, it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to

leader in software as a service sfa  Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way When we left Jim , it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to know if their systems were able to support the company operating as a “deemed exporter.” ( See Part I of this series .) Jim knew he needed to work his magic and offer a solution or at least a direction to management—that’s why they paid him the big bucks. He Read More
Vox Populi: What Does a Day in the Life of a Regular Business User Look Like?
Vox populi is Latin for “voice of the people”– in broadcasting and television, they use the

leader in software as a service sfa  Populi: What Does a Day in the Life of a Regular Business User Look Like? Vox populi is Latin for “voice of the people”– in broadcasting and television, they use the vox pop interview to get spontaneous opinions on a subject, from different, randomly selected people. My idea is to apply the concept to our blog—whenever you see a blog post starting with “Vox Populi,” it means we’re seeking your opinion. In broadcasting, only a few people are interviewed, and the answers are edited. On Read More
Asure Software
Asure Software, Inc. offers cloud-based time and labor management and workspace management solutions that enable businesses to control their biggest costs@labor

leader in software as a service sfa   Read More
The ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case
In today’s fast-changing world, the learning management system (LMS) has become mission critical to organizations that are trying to keep employees up to date

leader in software as a service sfa  practices plus job-specific and leadership skills. Download this white paper to learn how to construct the business case to justify the purchase of an LMS. Read More
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