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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » leader in software as a service sfa


Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

leader in software as a service sfa  technology champion and market leader in on-demand CRM applications. Salesforce.com recently announced the general availability of both AppExchange , the on-demand platform and directory (i.e., enterprise applications bazaar), and Winter ''06 , the nineteenth generation of its family of on-demand CRM solutions. With these announcements, the vendor continues with its goal of unleashing the power of the on-demand community, and ushering in a new era of innovation, collaboration and freedom for on-demand Read More
Software Giants Make Courting A Small Guy Their
Trying to sell dumbed-down versions of mySAP Business Suite, Oracle E-Business Suite, without a serious re-engineering of these products, has not worked for the

leader in software as a service sfa  touting SAP''s and oracle''s leadership position, brand recognition, and viability. On its hand, SAP Business One software features natively the SAP Enterprise Portal''s Drag & Relate capabilities obtained in its acquisition of TopTier in 2001 (see SAP Acquires TopTier To Further Broaden Its Horizons ), which was another vendor with Israeli roots. A user is for example able to add a data field to an invoice, and then drag and drop the newly created data field into another part o the system, which should be Read More
TEC Industry Watch: Enterprise Software News for the Week of August 6, 2012
SOFTWARE SELECTIONSAccuride Corporation selects cloud-based Plex Online ERPIndustry tags: Manufacturing

leader in software as a service sfa  cross-industry LinguaNext, Inc., a leader in enterprise software language localization software, has announced the availability of their Linguify solution for Oracle E-Business Suite. The off-the-shelf solution enables companies to translate Oracle solutions into any language without touching the underlying application code. The solution can help reduce multilanguage support (MLS) requirements, or provide language support in countries for which there are no national language support (NLS) packages. This Read More
Enterprise Management Software Vendor Welcomes Additions
Deltek recognizes that most organizations run their enterprises by using a sort of closed-loop, corrective action process. However, most product-based

leader in software as a service sfa  Shuman was the market leader with its premier product Advantage, which had been introduced in 1997 as one of the first Y2K-compliant products in the market segment. Several years later, Deltek is still selling, maintaining, enhancing, and supporting the Advantage product line, and a similar strategy is envisioned for the Deltek FMS product, whose clients should now have more choices because they can look at other Deltek products, including Vision, which is both technologically advanced (it is Web Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

leader in software as a service sfa  company, as a business leader, to evaluate what processes are taking place in its support environment and to then determine how it would like those processes to be handled. With this, the company can guide users step by step through the process of answering their questions, applying the right process to each inquiry to drive the outcome it wants. Service resolution systems enable the company to harness all the tools and knowledge it has already acquired to solve customers'' issues, regardless of what chann Read More
Set Software


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Laserbeam Software
Laserbeam Software develops and implements software supporting compensation administration, market analysis, and performance management. The company is

leader in software as a service sfa  Software Laserbeam Software develops and implements software supporting compensation administration, market analysis, and performance management. The company is headquartered in Concord, California (US). Laserbeam also has experience in development services through its subsidiary in Chennai (India). Read More
TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center
Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30

leader in software as a service sfa  DCIM, data center, data center infrastructure management, DCIM management, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center facility operations, data center PUE, PUE, data center cooling module, data center power and cooling infrastructure, traditional data center, containerized data center, data center TCO Read More
A How-to Guide for a Radio Frequency Identification Site Survey
As organizations prepare for a radio frequency identification (RFID) implementation, they often don''t understand the preliminary work necessary to begin the

leader in software as a service sfa  How-to Guide for a Radio Frequency Identification Site Survey A best practice approach to a radio frequency identification (RFID) implementation suggests that, as a preparatory task, a site survey be completed beforehand. A site survey will identify issues and hurdles to an RFID implementation, and suggest helpful, industry-proven techniques to solve these problems. The equipment, connection procedures, and methodology, as well as a list of tips for completing a site survey, are explored in this second Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

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Deacom Certification at a Glance: A Prelude to the Certification Report
We recently certified Deacom Integrated Accounting and ERP Software v 10.4. Before sharing my impressions of Deacom’s product, I would like to briefly describe

leader in software as a service sfa  Certification at a Glance: A Prelude to the Certification Report We recently certified Deacom Integrated Accounting and ERP Software v 10.4 . Before sharing my impressions of Deacom’s product, I would like to briefly describe the certification process so you can better understand how it works. The Process : It all starts with a request for information (RFI) file, which is a hierarchical list of system features and functions that the vendor completes by rating each criterion as Supported, Not Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

leader in software as a service sfa  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

leader in software as a service sfa  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More
Key Performance Indicators (KPIs)-A Critical Component of Enterprise Business Intelligence (BI)
The wise enterprise recognizes the need for objective metrics and measurements and for its users to establish metrics to monitor and manage results at every

leader in software as a service sfa  Performance Indicators (KPIs)-A Critical Component of Enterprise Business Intelligence (BI) The wise enterprise recognizes the need for objective metrics and measurements and for its users to establish metrics to monitor and manage results at every level in the organization. To meet these goals, an enterprise must select a sophisticated BI solution with powerful KPI and other BI and CPM features that are simple enough for every user and accessible from within and outside the walls of the enterprise. Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

leader in software as a service sfa  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More

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