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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 leader in software as a service crm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » leader in software as a service crm

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

leader in software as a service crm  technology champion and market leader in on-demand CRM applications. Salesforce.com recently announced the general availability of both AppExchange , the on-demand platform and directory (i.e., enterprise applications bazaar), and Winter ''06 , the nineteenth generation of its family of on-demand CRM solutions. With these announcements, the vendor continues with its goal of unleashing the power of the on-demand community, and ushering in a new era of innovation, collaboration and freedom for on-demand Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

leader in software as a service crm  Leader in Service Management Tackles Multidimensional Growth Over the last few years, we have followed Servigistics on its quest to become a full-fledged service lifecycle management (SLM) platform. Founded in 1999, the company was initially a service parts planning and optimization (SPP/O) specialist, helping service organizations reduce service inventory levels while maintaining or improving fill rates and service level commitments. In 2004, Servigistics acquired ProfitScience , a then-leading provider Read More

Integrating Customer Relationship Management through Software As A Service


The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.

leader in software as a service crm  aspires to be the leader in the second approach to application integration, purveying pre-integrated best-of-breed business applications from multiple vendors. To support this strategic approach, salesforce.com has developed and released a new application-sharing service, AppExchange . With AppExchange, salesforce.com is attempting to accomplish something that hasn''t been practical or cost-effective in the past. Namely, it wants to provide a service that allows companies to find, try, buy, and install a Read More

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

leader in software as a service crm  Agresso is reportedly a leader in the Universe Map (consisting of stars , planets , satellites and comets ), as a result of a broad functional coverage for medium-sized businesses and strong support. Other noted products in the Spanish market are Microsoft Dynamics NAV  ,  Microsoft Dynamics AX , SAP Business One and Sage Logic Class . Still,  somewhat embarrassingly, Agresso at long last took a look under the hood and realized that CCS had a strong CRM product too as well as a sizable and Read More

A Traditional "Local Touch" Leader Espouses a More Global Vision


Rather than pursuing the usual route and writing our opinions and analyses of major market trends and then giving the pertinent vendors a chance for a factual review and feedback, we’ve done the opposite, and have asked different vendors about their opinions and their approaches to market trends. Sage is the most recent vendor to join this discussion.

leader in software as a service crm  discussion: Sage, a world leader in accounting and midmarket ERP. The Sage Group , PLC ( www.sage.com ) is a $2.55 billion (USD) organization and arguably the third largest business software vendor worldwide. It is the leading supplier of business management software and services with over 5.8 million customers worldwide. Globally, Sage has over 14,500 employees and a global network of over 25,000 reseller partners and 40,000 accountants that recommend its products. The vendor handles over 36,000 Read More

Selecting Field Service Management Software


What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

leader in software as a service crm  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More

Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report


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Mainsaver Software


Mainsaver Software (formerly JB Systems) is wholly owned by the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset management (EAM) software, and provides the services and tools for power generators, consumer manufacturers, municipalities, ports, and facilities management organizations. The company's professional services help integrate business processes across corporate applications, geographies, and topologies. Mainsaver Software is based in San Diego, California, USA.

leader in software as a service crm  Software Mainsaver Software (formerly JB Systems) is wholly owned by the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset management (EAM) software, and provides the services and tools for power generators, consumer manufacturers, municipalities, ports, and facilities management organizations. The company''s professional services help integrate business processes across corporate applications, geographies, and topologies. Mainsaver Software is based in San Read More

Top 10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today


Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise resource planning (ERP) solution. There are many reasons why these companies should make the move to an industry-specific solution—the first being that the quality of their systems can be the limiting factor for growth in today’s competitive markets.

leader in software as a service crm  10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise resource planning (ERP) solution. There are many reasons why these companies should make the move to an industry-specific solution—the first being that the quality of their systems can be the limiting factor for growth in today’s competitive markets. BEGINLYX� Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


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leader in software as a service crm  Redmond is the clear leader). Larry has the gall to tell you to not touch his code, and to do things his way or not at all. Even Siebel Systems suffers a bit from Larry-ism. They insist that you use their own tools, and not write custom code, if you want flip-the-switch updates from version to version. Otherwise, converting between versions is not so easy. On the flip side, with best-of-breed solutions, we must admit that integration is painful. Listen to David Linthicum, CTO of SAGA Software, Inc., for Read More

A Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate


Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s security is maximized, your customers can feel more confident about using your site to perform transactions. Get the lowdown on best practices for setup to help you ensure efficient management of your encryption keys and digital signatures.

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TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center


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leader in software as a service crm  DCIM, data center, data center infrastructure management, DCIM management, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center facility operations, data center PUE, PUE, data center cooling module, data center power and cooling infrastructure, traditional data center, containerized data center, data center TCO Read More

EBSuite CRM


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leader in software as a service crm  ebsuite crm,sales force automation online,sales force automation pda,salesforce integration,dealership crm software,crm hosted software,crm equipment,ebsuite crm,on demand crm,customer relations management crm,crm customer relation management,sales force automation online,sales force automation tools,j2ee crm Read More

CRM: Big is Not Always the Best


Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

leader in software as a service crm  Big is Not Always the Best CRM: Big is Not Always the Best If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Now, because your sales, marketing, customer service and management departments have all the information they need, they''re able to run with it. With Oncontact CRM, they can make quick, informed decisions every time they communicate with a prospect or customer. Source : Oncontact Software Resources Related to CRM: Big is Not Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

leader in software as a service crm  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More