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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
lead customer service:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
MATRAnet has added collaborative browsing to its customer relationship management product. (...)
Excerpt related to
lead customer service:
MATRAnet has added collaborative browsing to its customer relationship management product.
Published:
2000-04-17
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Abstract:
Any manufacturing business is faced with promising accurate delivery dates for customer orders. At the same time, the manufacturer
has to ensure that every order taken, is profitable. This article focuses on the issues related to order delivery date promising
in view of profitability of orders to the man (...)
Excerpt related to
lead customer service:
Any manufacturing business is faced with promising accurate delivery dates for customer orders. At the same time, the manufacturer
has to ensure t...
Published:
2005-11-24
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Abstract:
Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web
storefront, your customers expect immediate gratification. They want to know when their order will ship the moment it is placed.
How do you respond? (...)
Excerpt related to
lead customer service:
... If your lead-time is too optimistic and you miss the delivery date ...
question is asked, "When can I have my order?" The customer service representative
attempts ...
Published:
2001-11-24
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Abstract:
You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its
sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast. (...)
Excerpt related to
lead customer service:
... marketing campaigns, and lead acquisitions; allowing for faster sales lead
processing; improving the quality of service in customer service departments
and call ...
Published:
2007-10-03
-
Excerpt related to
lead customer service:
... product availability, minimizing delivery lead times, maximizing customer
satisfaction, and reducing costs. To deliver effective customer service, the store ...
Published:
2010-04-01
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Abstract:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages, a manageable amount of expediting, and improved customer service. Several guidelines are suggested to
improve a firm's sales and operations planning process (...)
Excerpt related to
lead customer service:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages...
Published:
2003-12-11
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Abstract:
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution
requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business
processes rely on business systems. Therefore, a dir (...)
Excerpt related to
lead customer service:
... Customer Service, Order processing, Order processing. ...
An analysis like the one suggested above may lead you to increase both customer value and
business. ...
Published:
2004-07-31
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
lead customer service:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Abstract:
If you're in the supply chain business, right up there with Newton's law of gravity stands Murphy's other law stipulating
that demand and supply, if left to their own tendencies, will always tend to diverge and get you in trouble. Welcome to
the world of predictive demand and supply planning whose miss (...)
Excerpt related to
lead customer service:
If you're in the supply chain business, right up there with Newton's law of gravity stands Murphy's other law
stipulating that demand and supply, ...
Published:
2004-12-23
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Abstract:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply
chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness. (...)
Excerpt related to
lead customer service:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain.
Companies using c...
Published:
2005-08-01
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Abstract:
Compaq rises, IBM falls, but Dell remains master of the desktop domain. (...)
Excerpt related to
lead customer service:
Compaq rises, IBM falls, but Dell remains master of the desktop domain.
Published:
2000-06-02
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Abstract:
The Supply Chain Optimization (SCO) RFP Template covers industry-standard functional criteria of Supply Chain Optimization
that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a
RFP template, it is a working document that serves as a know (...)
Excerpt related to
lead customer service:
... such as cost, service levels, and lead-times; Design optimal fulfillment
network for each customer based on specific customer criteria, service
levels, and ...
Published:
-
Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
lead customer service:
... such as cost, service levels, and lead-times; Design optimal fulfillment
network for each customer based on specific customer criteria, service
levels, and ...
Published:
-
Excerpt related to
lead customer service:
... be able to analyze patterns in service history to ... as tiered opt-out
options by customer type ... This visibility enables organizations to determine lead-to-revenue
...
Published:
2010-03-04
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
lead customer service:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Excerpt related to
lead customer service:
... This will in turn lead to significant overall profit margins ... inventory,
lowering support costs and improving service levels to maximize customer satisfaction ...
Published:
2008-03-05
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
lead customer service:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
lead customer service:
... Trusted advisor status can lead to increased customer loyalty and also
increased sales and service opportunities beyond the current products. SLM Needs. ...
Published:
2003-06-11
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Abstract:
Organizations today realize that although strategies focusing on outsourcing transportation, e-business and new distribution
models are important, these are all secondary in relation to what lies at the heart of any supply chain: INVENTORY. Although
firms have invested significantly in ERP and MRP syste (...)
Excerpt related to
lead customer service:
Organizations today realize that although strategies focusing on outsourcing transportation, e-business and new distribution
models are important,...
Published:
2003-04-05