Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.
be performed again. Internal labor resources must be re-committed to implementation and support tasks such as piloting the software, retraining users, converting data from external systems, modifying custom reports for data elements changes, and re-applying enhancements. Perhaps to a lesser degree than their involvement in the original software implementation, the use of vendor consultants is usually required and highly recommended. If you can resurrect the original project team, you may be able to