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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

l part 2  Customer Support Representatives alike. L   LDAP - Lightweight Directory Access Protocol . LDAP is a client-server protocol for accessing a directory service. It is most often used to identify corporate network users, and maintain their passwords, on a central server repository. Some CRM and other enterprise-application vendors are building access to LDAP services into their programs, so that two lists of users and passwords do not need to be maintained (one on an LDAP server, one in the application Read More...
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Documents related to » l part 2


How Much Supply Chain Optimization Do We Really Need? - Part 2
Part 1 of this blog series introduced the concept of (Rapid) Response Management in the realm of supply chain management (SCM) via a software category pioneer

l part 2  Much Supply Chain Optimization Do We Really Need? - Part 2 Part 1 of this blog series introduced the concept of (Rapid) Response Management in the realm of  supply chain management (SCM)  via a software category pioneer, Kinaxis . The currently bullish Kinaxis has a number of customers that are SAP ERP customers too, and for a long time SAP was at first dismissive (or at least ambivalent) regarding the need for Response Management, as the company had its own well-known SAP Advanced Planner and Read More...
Can Software Help Employees Enjoy their Workday (more)? - Part 2


l part 2  Software Help Employees Enjoy their Workday (more)? - Part 2 Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in November 2006 by two great IT minds and notable PeopleSoft alumni: Dave Duffield and Aneel Bhusri. For a few years now I've been listening to a slew of otherwise hard-to-please analysts and bloggers raving about this software company that has purportedly finally overcome the traditional sho Read More...
Epicor Claims The Forefront Of CRM.NET-ification. Part 2: Market Impact and User Recommendations
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation. Current users are advised

l part 2  Claims The Forefront Of CRM.NET-ification. Part 2: Market Impact and User Recommendations Epicor Claims The Forefront Of CRM.NET-ification Part 2: Market Impact and User Recommendations P.J. Jakovljevic & L. Talarico - June 12, 2002 Event Summary On May 21, Epicor Software Corporation (NASDAQ: EPIC), one of leading providers of integrated enterprise and e-Business and collaborative commerce software solutions solely for the mid-market, announced Clientele Customer Support 8.0 , the first application Read More...
CAD-Centric PLM, ERP-Centric PLM, and Organic PLM: What’s Right for You? - Part 2
Part 1 of this blog series started with the assertion that product lifecycle management (PLM) solutions are becoming increasingly important to enterprises, to a

l part 2  customers would not be looking for new solutions. The final part of this series will introduce the third group of PLM providers, a new crop of so-called organic PLM/PDM products, such as those by Arena Solutions, Aras Corp., Omnify Software, Tradestone Software , etc. The next challenge for all PLM providers is process simplification. By solving this problem, this new generation of PLM vendors strives to decrease the complexity and cost of PLM implementations . In the meantime, your views, comments, Read More...
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part II)
Part I of this blog post introduced the burning issues of food safety and the ensuing need for traceability. To the end of providing entire food supply chain

l part 2  Food Quality and Safety, or We Are What We Eat, After All (Part II) Part I of this blog post introduced the burning issues of food safety and the ensuing need for traceability . To the end of providing entire food supply chain traceability and information visibility, mid-March, during its CUE 2008 annual user conference , Lawson Software announced the availability of Lawson M3 Trace Engine 3.0 , the first version offered within the US market. The application is designed to help companies in the Read More...
JDA FOCUS 2010 Impressions - Part 2
Part 1 of this blog series talked about my attendance of the JDA FOCUS 2010 conference on the heels of the recent merger between JDA Software (NASDAQ: JDAS) and

l part 2  throat to choke,” in light of their  enterprise resource planning (ERP)  and SCM capabilities being under the same roof. Automating SCM Innovation: Can It Work? Part 1 discussed  JDA Managed Services  and how this structured offering  might (or not) play with i2’s less than repeatable offerings. That possible mismatch remains a huge red flag for me as an industry analyst. As the  recent Dillard ’s lawsuit outcome with hefty punitive damages against JDA (i.e., i2) shows, i2 is far from a “sof Read More...
What Can Manufacturers Do in a Tough Economy? - Part II
Part I of this blog series outlined the first three suggested

l part 2  I also took the liberty of mapping, with the help of some current and former employees of JDA Software  and former Manugistics (now part of JDA), the appropriate current JDA solutions to each suggested strategy. The second and final part of this blog series continues with the remaining three pieces of advice, and with my analysis. Advice #4: Collaborate with Channel Partners to Promote Products with Bloated Inventories Caused by the Downturn – For the products that have fallen victim to the abrupt Read More...
GE GXS: Part and Parcel of B2B Exchange
General Electric’s GXS provides the infrastructure for a new digital marketplace. The announcement sheds light on the possibility that GXS can leverage its

l part 2  GXS: Part and Parcel of B2B Exchange GE GXS: Part and Parcel of B2B Exchange D. Geller - November 1, 2000 Event Summary eeParts.com provides a trading platform for buyers and sellers of electronic components. The service provides an environment in which buyers and sellers interact anonymously. Bidders locate the components they need in a searchable inventory database and proffer bids based on the information on product specifications, availability and asking price. Sellers may accept or decline the bid Read More...
Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 1: Guidelines
Poor measurement methods can take off millions or more from bottom lines, and contribute at least in part to project failures, corporate inefficiencies and poor

l part 2  measurement methods contribute at least in part to project failures and corporate inefficiencies that can take off millions or more from bottom lines and poor technology selections alone have contributed to tens of billions of dollars of unnecessary costs. Methodologies implicit within decision aid tools can bring out value for the users, but the question is if these values are really representing what the stakeholders think they are being shown or need. This article provides some guidance into these Read More...
Vendors Jostle and Profess Economic Stimulus Readiness - Part III
Part I of this series analyzed the opportunity as well as the related attached strings stemming from the American Recovery and Reinvestment Act of 2009 (ARRA

l part 2  Jostle and Profess Economic Stimulus Readiness - Part III Part I of this series  analyzed the opportunity as well as the related attached strings stemming from the  American Recovery and Reinvestment Act of 2009 (ARRA) , a.k.a. the Economic Stimulus Plan. The inspiration came from my attendance of  the Deltek Insight 2009 user conference last May , where Deltek decided to fill a market need and interest by convening a separate “track” that was entitled  “Stimulus & Beyond (Navigating the Read More...
The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the

l part 2  Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1 The recent three-part series entitled “Navigating Between Service Management Scylla & Charybdis” analyzed the phenomenon of  service economy , or the increasing importance of the service sector  in industrialized economies. But while the vast  customer service  software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning and executing service supply chains. Read More...
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

l part 2  Part I of this blog post series  talked about my encounter with  BigMachines , a provider of slick  software-as-a-service (SaaS)  configure, price, and quote (CPQ)/ quote-to-order (Q2O)  solutions during my recent attendance of  Gartner’s CRM Summit in Scottsdale, Arizona (US).  Prior to analyzing recent events at BigMachines, Part I explained the general value proposition of on-demand Q2O and CPQ software solutions . Part II will continue with a discussion of recent developments at Read More...
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