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Documents related to » kpi good account management


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

kpi good account management  Global Account Management | KPI Good Account Management | KPI Interactive Account Management | KPI Key Account Management | KPI Key Account Manager | KPI Live Account Management | KPI Major Account Management | KPI Marketing Account Management | KPI Mobile Account Management | KPI Mythic Account Management | KPI Online Account Management | KPI Professional Account Management | KPI Sales Account Management | KPI Server Account Management | KPI Strategic Account Management | KPI Strategic Account Read More...
(Software and Human) Help Wanted in Overwhelmed Retail Stores
My recent series on Quantum Retail presented the many difficult merchandise range and assortment planning issues that retailers face, and the ensuing tough

kpi good account management  relevant  key performance indicator (KPI)  system can institutionalize execution. Via actionable metrics (rather than a stack of static reports after the fact), district managers can now manage by exception and focus on critical areas while selectively canvassing their regions and meeting face to face with regional teams. Rather than expending their precious time by physically walking the store and reviewing everything, they can now turn their attention to the critical few task metrics, which they have Read More...
How One Provider''s Solution Covers the Bases of Price Optimization and Management
What are the solutions that enable Zilliant''s customers to gain a better understanding of their markets'' price response and translate this into more profitable

kpi good account management  on rules triggered by KPI scores) enable deal reviewers to focus on high-value deals that have the greatest impact on profitability. Automated approval for compliant deals decreases order-processing time and errors, and thereby improves customer responsiveness and decreases daily sales outstanding (DSO). Throughout this process, the application automatically creates a comprehensive audit trail that supports subsequent analysis and compliance reporting. As an example, one Zilliant user once had 100 quote Read More...
KronosWorks 2013: The World''s Leading Workforce Information Exchange
This year’s Kronos user conference took place in Orlando, Florida, and confirmed that Kronos remains a very competitive vendor in the workforce management (WFM)

kpi good account management  Kronos offers an industry-specific KPI, i.e., Overall labor Effectiveness (OLE). This indicator unveils three important workforce aspects: availability, performance, and quality. In contrast to Workforce Central, Workforce Ready is promoted more generically, as it addresses the general and basic needs of SMBs. In the future, it will be interesting to watch the vendor’s approach to other technologies: mobile device management (MDM); leveraging wearables (smart watches, fitbits, etc.) to manage the Read More...
Business Intelligence: What Makes a Good Performance Indicator?
Decision makers use key performance indicators (KPIs) to assess the present state of business and choose a course of action. But what are KPIs? And more

kpi good account management  full comprehension of the KPI definition. If the person evaluating the data lacks a clear understanding, the calculations may be incorrect. Organizations can be bogged down in arguing with the results instead of using the information to improve performance. For maximum effect, KPIs must be defined such that they are easily understood, easily generated and accurate. Action. When designing KPIs, one must remember that the ultimate goal is to take action. The effort a company makes to collect and analyze Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

kpi good account management  Management Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management. Read More...
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

kpi good account management  risk,investigation,BPS,database,criteria,compliance Read More...
Smartree Talent Management Suite
Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting

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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

kpi good account management  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More...
EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the

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Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

kpi good account management  project portfolio management,PPM,enterprise resource planning,ERP,professional services organizations,PSO,PPM vendors,best-of-breed solutions,integrated solutions,PPM components Read More...
Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

kpi good account management  Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation Introduction I just returned from a week long conference and as one of the speakers/vendors there, I was not looking to receive the same thing that the attendees were looking to receive. I was looking for clients; however, I mostly found patients . I found most of my time was spent psychoanalyzing what people had been told by competitors and other logistics companies. Many Read More...
Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

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Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

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Alfanar HR Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, introduces the alfanar human resources (HR) Management module for Microsoft

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