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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » kpi account recovery management


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Supply Chain Collaboration: The Key to Success in a Global Economy
Outsourcing and global competition are forcing companies to transform their supply chains from linear processes into adaptive networks. Communities of customer

kpi account recovery management  perspectives. Key performance indicator (KPI) reporting, based on a set of predefined metrics that align performance with the objectives of the other members of the supply chain, can help generate mutual gains and savings. Note that almost every industry is experimenting with supply chain collaboration, creatively adapting the concept to fit its specific needs. For example, consumer products and retail companies are implementing safety stock levels across their entire supply chains. The idea is to meet a Read More...
CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

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4 Steps to a Best-run Business
To promote fast growth, small businesses often sacrifice process control for creativity. But sooner or later, unstructured creativity compounded by fast growth

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Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

kpi account recovery management  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

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Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

kpi account recovery management   Read More...
Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments
Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The

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Oracle Project Portfolio Management Cloud
Oracle Project Portfolio Management Cloud offers an integrated project management suite that is designed to automate, streamline, and control project management

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Do You Need a Content Management System?
Understanding what content management means is the first step to determine how a solution will suit your company. Because of the abundance of information both

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Capitalizing on Advanced Inventory Management
Today’s distributors have an opportunity to drive performance to new levels by investing in advanced inventory management. These companies can expect to

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New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

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Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

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