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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Case Study: PepsiCo Beverages Italia
PepsiCo Italia needed an information management system to manage and track assets it loans at no cost to clients, such as coolers and fountains. It also sought

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(Software and Human) Help Wanted in Overwhelmed Retail Stores
My recent series on Quantum Retail presented the many difficult merchandise range and assortment planning issues that retailers face, and the ensuing tough

kpi account management specialist  relevant  key performance indicator (KPI)  system can institutionalize execution. Via actionable metrics (rather than a stack of static reports after the fact), district managers can now manage by exception and focus on critical areas while selectively canvassing their regions and meeting face to face with regional teams. Rather than expending their precious time by physically walking the store and reviewing everything, they can now turn their attention to the critical few task metrics, which they have Read More
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

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Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

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LCMS Exposed! Understanding the Differences between Learning Management and Learning Content Management
The Cost of Learning—a Very Brief HistoryTraining (or learning) has always been viewed as a cost center (representing a cost of doing business similar to

kpi account management specialist  Exposed! Understanding the Differences between Learning Management and Learning Content Management The Cost of Learning—a Very Brief History Training (or learning) has always been viewed as a cost center (representing a cost of doing business similar to other employee costs such as salary, commissions, and benefits). That''s why many organizations in the past have struggled with the challenge of justifying the cost of training in their budgets. Today, organizations are making significant investments Read More
Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

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Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

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Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

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New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

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Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3
Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions.Oracle’s new

kpi account management specialist   Read More
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

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TEC 2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software
This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS

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Systems Management Buyer''s Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

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Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

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