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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 kpi account management position

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.  

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Documents related to » kpi account management position

Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards


A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

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Intuitive Manufacturing Systems Shows Maturity in Adolescent Age Part Two: Market Impact


Intuitive is one of the vendors that have long attempted to mitigate the actual and perceived barriers to enterprise resource planning (ERP) acceptance by smaller enterprises.

kpi account management position  e-commerce, key process indicator (KPI) tracking and reporting, international improvements, major enhancements to the planning functionality, as well as enhancements throughout the order processing and accounting areas. The later product versions are possibly more focused on the technological rewrite, but the vendor contends that it was an investment worth the trouble, given any new functional enhancements will be facilitated by the more development-friendly .NET architecture. Material requirements Read More

SAS and Action-Oriented Business Processes: Alliances, Partnerships, and Acquisitions


Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought out companies, have been key for SAS to further entrench itself in the market.

kpi account management position  scorecard with telecommunications-specific KPI that enable a more strategic single view of the enterprise. In addition to enhancements to products, SAS has also created a strategic alliance with Amdocs, partnered with Aprimo, and acquired Marketmax. This is Part Two of a three-part note. Part One profiled SAS. Part Three will present a marketing analysis and make user recommendations. Strategic Alliance with Amdocs In mid-February SAS and Amdocs (NASDAQ: DOX) announced a strategic alliance that Read More

KronosWorks 2013: The World's Leading Workforce Information Exchange


This year’s Kronos user conference took place in Orlando, Florida, and confirmed that Kronos remains a very competitive vendor in the workforce management (WFM) area of the human capital management (HCM) market, reporting a double-digit—10 percent—growth in revenue for 2013. The conference attendance counted around 1,700 participants to whom

kpi account management position  Kronos offers an industry-specific KPI, i.e., Overall labor Effectiveness (OLE). This indicator unveils three important workforce aspects: availability, performance, and quality. In contrast to Workforce Central, Workforce Ready is promoted more generically, as it addresses the general and basic needs of SMBs. In the future, it will be interesting to watch the vendor’s approach to other technologies: mobile device management (MDM); leveraging wearables (smart watches, fitbits, etc.) to manage the Read More

Case Study: PepsiCo Beverages Italia


PepsiCo Italia needed an information management system to manage and track assets it loans at no cost to clients, such as coolers and fountains. It also sought to increase operational efficiency and trace every event involving every piece of equipment during the entire asset life cycle. Learn about the integrated enterprise asset management (EAM) system PepsiCo chose to supports all equipment asset management processes.

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Asset Management


Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling inventory and has applied it to the management and reservation of an organization’s assets. Waer’s cloud-based solution, WAERlinx, provides companies with the resources to systematically process operations, maintenance, and the upgrading of assets, cost-effectively.

kpi account management position  Waer, WAERlinx, asset management, asset reporting, asset decommissioning, supply chain, reporting, parts management Read More

Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center


Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource and performance management technologies designed to handle dramatically different, complex behaviors. This white paper describes a supply chain economy approach, which combines monitoring, analytics, and actions to enable proactive virtualization management.

kpi account management position  virtualization management, virtualization systems, resource and performance management Read More

Value Cycle Management: A Non-Linear Approach to Supply Chain Management


Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain functions across all levels of suppliers, partners, and customers through the integration, collaboration, and synchronization of technology, data, and people-centric processes. Learn how companies can employ VCM to make business processes smoother, more productive, and more profitable.

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OutStart TrainingEdge.com Learning Management System Certification Report


The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

kpi account management position  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

Cash Management 101


Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation for much of the “grunt” work, it is human intelligence in the financial decision making that does the rest.

kpi account management position  Management 101 Cash management is a need common to both large and small businesses alike. In its simplest terms, cash management is the assurance that today''s receivables plus today''s account balances exceed today''s payables. Failure to practice this business management process guarantees bankruptcy. Every large organization has a cash management group, sometimes called the treasury . This group''s function includes management of such items as investments and borrowing in addition to the organization''s Read More

10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

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EMC Documentum: A Brief on Its Content Management Offerings in 2012


The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives.

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