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Financial Packages
Financial packages encompass modules for bookkeeping and making sure that accounts are paid or received on time.
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Documents related to » kpi account management guide


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Sales Performance Management
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of

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Why Are CRM and Analytics Intrinsically Connected?
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration

kpi account management guide  derive key performance indicators (KPI) and metrics. For example, SAS Institutes is approaching this market in a couple of ways. It has enhanced its demand management module, High Performance Forecasting to allow consumer packaged goods (CPG) manufacturers to predict the needs and demands at different stores and locations in short time frames. (see SAS: Striving to Maintain Leadership series , especially Part Two.) It has also acquired Marketmax, a former provider of retail intelligence and merchandizing Read More...
How One Provider''s Solution Covers the Bases of Price Optimization and Management
What are the solutions that enable Zilliant''s customers to gain a better understanding of their markets'' price response and translate this into more profitable

kpi account management guide  on rules triggered by KPI scores) enable deal reviewers to focus on high-value deals that have the greatest impact on profitability. Automated approval for compliant deals decreases order-processing time and errors, and thereby improves customer responsiveness and decreases daily sales outstanding (DSO). Throughout this process, the application automatically creates a comprehensive audit trail that supports subsequent analysis and compliance reporting. As an example, one Zilliant user once had 100 quote Read More...
Attaining Real Time, On-demand Information Data: Contemporary Business Intelligence Tools
Demand for instant access to dispersed information is being met by vendors offering enterprise business intelligence tools and suites. Portlet standardization

kpi account management guide  tools, key performance indicators (KPI), etc., to monitor and improve business processes based on upfront and established corporate strategic objectives. Furthermore, CPM creates a closed-loop process, starting with developing high-level corporate goals and predefined KPIs. It then measures actual results against the KPIs representing the comparison in a balanced scorecard. The results are reported to management through intuitive reporting tools, and are ultimately fed back into the business modeling Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

kpi account management guide  Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations Introduction In the last couple of years, the enterprise resource planning (ERP) industry has changed the landscape of the project portfolio management (PPM) marketplace. ERP vendors, such as SAP , Oracle , and Microsoft , have recognized the value of developing and delivering services to professional services organizations (PSO). Faced with this new reality, the best-of-breed vendors that Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

kpi account management guide  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

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Enhancing Governance, Risk, and Compliance through Effective Risk Management
Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it

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Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

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Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

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Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain
Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through

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Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle''s products help companies manage inventory, equipment, and

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Mobile Workforce Management Strategies: The Future of Strategic Mobile Workforce & Expense Management
The by-product of a changing economy, increasingly mobile and remote workforces are fueled by the proliferation of high-speed networks. This white paper

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