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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » kpi account management center


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Business Intelligence
The ability to extract and present information meaningfully is vital for business management. Indeed, business intelligence tools enable companies to make

kpi account management center  You also can display KPI information as a bar chart, showing a single KPI, and graphically illustrating company performance for specific time periods. Office Web Parts in Business Portal pages Business Portal is a powerful tool for presenting data to users in a variety of business roles. Role-based access helps provide security to sensitive data because users only see the information that their role is allowed to see. While it''s easy to see a broad view of your data, individual users also can display Read More...
Goal-oriented Business Process Management
The trend toward more flexible ways of working, shorter organizational reaction times, and the ability to fully embrace market unpredictability, is a powerful

kpi account management center  defining, monitoring, and processing KPIs not only at the procedure level, but also at the goal level. Business owners can immediately assess performance and locate improvement opportunities on a high-level, structured view of the process, without delving into the details of BPMN contingencies. This fast assessment is the optimal fuel for the strong dynamic BPM focus of end-to-end in-flight model update: applying model changes immediatelyto exactly the running processes that need it, no matter their Read More...
Why Are CRM and Analytics Intrinsically Connected?
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration

kpi account management center  derive key performance indicators (KPI) and metrics. For example, SAS Institutes is approaching this market in a couple of ways. It has enhanced its demand management module, High Performance Forecasting to allow consumer packaged goods (CPG) manufacturers to predict the needs and demands at different stores and locations in short time frames. (see SAS: Striving to Maintain Leadership series , especially Part Two.) It has also acquired Marketmax, a former provider of retail intelligence and merchandizing Read More...
Critical Business Functions: Misunderstood, Underutilized, and Undervalued Part One: Credit and A/R Management
The credit and collection function is the most misunderstood, underutilized, and undervalued area of business. When allied with the sales function, controlled A

kpi account management center  risk management and the KPIs were DSO and percent of bad debt. This view was therefore appropriate for the times. However, the current economic climate is radically different from the post-WW2 era. Rather than shortages, now there are more goods and services available then ever before in human history with more on the way. Quality in products and services is a given expectation and for businesses to be competitive they must also have quality business processes. Yet, today many businesses still cling to Read More...
Exchange Server 2010 and C2C ArchiveOne: A Feature Comparison for E-mail Archiving
E-mail archiving is critical for server performance, reducing storage, compliance, and litigation support. Exchange 2010 offers basic e-mail archiving. This

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Driving Sustained Improvements with Supply Chain Metrics and Analytics
Establishing the right metrics framework as part of an overall performance management strategy means companies can break down enterprise-level goals—such as

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Tracx Releases Social Leads
Tracx has announced its new Social Leads product, part of its set of social intelligence tools. The application identifies individuals interested in buying a

kpi account management center   Read More...
Oracle Fusion Talent Management Overview
Oracle Fusion Talent Management was developed with the user in mind. Over 1,700 customers participated in a variety of design, testing, and feedback sessions

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SouthWare Excellence Series: Making Excellence Easier Part Four: Application Analysis & Development Environment
This is a complete service management system that is comprised of four specific applications to help companies manage service contracts, track service histories

kpi account management center  Excellence Series: Making Excellence Easier Part Four: Application Analysis & Development Environment Detailed Application Analysis (continued) The process of selecting mid-market accounting software usually starts with products that have achieved some name recognition and that''s fine as long as the search does not end there. SouthWare Innovations ( http://www.southware.com ) has created in its Excellence Series a worthy competitor, serving a number of industries and offering users a surprising Read More...
IFS-Becoming a Serious Field Service Management Contender
In just a few short months after the acquisition of Metrix, IFS has fully integrated the new products and released full-fledged mobile solutions for field

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The 7 Key Factors in Choosing a Mobile Device Management Solution
Managing an increasingly mobile workforce has become one of the most challenging and important responsibilities for IT departments. Users want freedom of choice

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Will Recent Acquisition Catalyze Catalyst’s Strategy? Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and

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