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The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge objects  Power of Knowledge -- Knowledge is Power (Part 2) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite . One such broad SSM suite has been offered by Servigistics . Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM , is designed to meet the requirements of the technical service organizations that manage complex problem Read More...
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » knowledge objects


Architecture-Centered Information Systems In The Manufacturing Domain - Part III - Steps in the Architecture Process
Architecture bridges the semantic gap between the requirements and software. Application software systems must be architected in order to deal with the current

knowledge objects  other participants to gain knowledge of their roles. Through this role-playing the nouns and verbs of the system are revealed. 4+1 and UML If the UML is to be used in the development of the system architecture described in 4+1, then the different components of the UML must be assigned specific roles [Tanu98]: Table 1. UML to 4+1 Mapping 4+1 Architecture Component UML Notation Scenario Use Cases Logical Views Class Diagrams State Transition Diagrams Collaboration Diagrams Development View Component Read More...
Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

knowledge objects  Data , Product Data Knowledge , Environmental Product Profiles , Product Model for Data , Data Hub Creates , Single Product Repository , Offering Product Content for Online , Leading Product Data Management , Product Data Analysis Framework , Archiving Product Data , Engineering Data Product , Data Sheets Select Product , Product Data Management Category , Product Data Guide , Product Data Catalogue , Incorrect Product Data , Product Data Synchronization . CONTENTS Data Quality: What’s The Problem? The Read More...
Business Objects Teams With TopTier For Analytics
Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain information with business

knowledge objects  unified view of this knowledge is also very compelling. The problem for software vendors of these types of products is that everyone came to this realization at about the same time. Analyst firms and the trade press are being inundated with product release announcements for business analytics packages, and it is becoming increasingly difficult to tell which ones do what, of course assuming that they all do something. Vendors will have to work very hard to highlight their distinctive competencies to Read More...
Mobilizing Change
It's not news that people are resistant to change. Inertia, one of the rules of the universe, applies to people as well as to objects. Many organizations

knowledge objects  train, our skill or knowledge develops to a point where we are consciously competent —we know what to do and how to do it, but we must focus our attention to ensure that we get it right. It is only when we are comfortable in the skill or application of the knowledge that we become unconsciously competent —we can do it without paying attention to the fine details of what we are doing. And so it is with making a change in the organization. Most people have developed to a state of unconscious Read More...
Business Objects Outguns Brio Technology in Patent Dispute
On September 13, Business Objects and Brio Technology announced that they had settled a patent infringement suit. Brio technology will be forced to pay an

knowledge objects  are confidential: -- Brio acknowledges the validity of Business Objects' US patent number 5,555,403 -- Brio will pay an undisclosed sum of money to Business Objects for rights to use the Business Objects' US patent 5,555,403. In addition, Brio will dismiss its pending lawsuit against Business Objects alleging infringement of Brio's US patent number 5,915,257. Market Impact Business Objects and Brio Technology are two of the top three vendors in the Business Intelligence marketplace. This finding of law Read More...
Enterprise Financials: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

knowledge objects  Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors
This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco Systems' rank can change with different

knowledge objects  those areas of the Knowledge Base that have been prioritized highly. QAD An appropriate client for QAD would have the following priorities: Figure 4: The rank and weighted average of the vendors given these priorities is as follows: Figure 5: Rank Vendor Weighted average 1 QAD  79.70 2 Ramco Systems   77.92 3 Epicor   67.46 Note the differences the priorities between Figures 5 in Part 2 and Figure 4 (above) and the impact that has on the results in Figures 6 in Part 2 and Figure 5 (above) . QAD's Read More...
TheMIGroup Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal
TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the

knowledge objects  Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the company had made some standard reports available online, it needed to enable clients to tailor both reporting formats and the information presented to their changing needs. See how the Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

knowledge objects  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

knowledge objects  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact Read More...
Lean Knowledge Work
The Toyota production system has been on one of the most important schools of thought in operations, and has spawned several spin-offs. All these approaches are

knowledge objects  Knowledge Work The Toyota production system has been on one of the most important schools of thought in operations, and has spawned several spin-offs. All these approaches are based on similar principles that are collectively referred to as “lean” ideas. While a lean approach to manufacturing and services is straightforward, applying lean to knowledge work can be challenging. Find out why, and what you can do about it. Read More...
Knowledge Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is

knowledge objects  to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their objectives. Why? Read More...
Epicor ERP: Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

knowledge objects  Report Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. Read More...
PBS5: CMMS – EAM Competitor Analysis Report
The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management

knowledge objects  Analysis Report The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. This knowledge base includes criteria for comparing general computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. Read More...

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