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摘要:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
相关的摘录
knowledge management:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
发表于:
2007-12-12
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摘要:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
相关的摘录
knowledge management:
10 Principles for Knowledge Management Success. Search for Software and Other Documents
for Your Project and Knowledge Management Success. Knowledg...
发表于:
2010-03-11
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摘要:
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed,
the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according
to numerous industry analysts, a staggering 55 to (...)
相关的摘录
knowledge management:
Knowledge Management: The ROI of Employee Brain Trusts—New Strategies for Reversing the
Recent Trend. Source: Hitachi Consulting. ...
发表于:
2010-03-11
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相关的摘录
knowledge management:
... Thus, it might seem strange (and disconnected from reality) that an estimated US$73 billion amount will
be spent on knowledge management (KM) software by US ...
发表于:
2008-12-23
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摘要:
The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental
bridge between an enterprise and its stakeholders, and the quality of the search experience is a core driver of experiential
perceptions. Delivering a powerful search experience bu (...)
相关的摘录
knowledge management:
Key Tenets of World-class Search and Knowledge Management for Customer Service. Source:
Consona/KNOVA. Document Type: White Paper ...
发表于:
2010-03-11
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摘要:
Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique
opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving
results and return on investment along the way—th (...)
相关的摘录
knowledge management:
Professional Services Automation: A New Approach to Business and Knowledge Management for
Professional Services Firms. Source: Deltek ...
发表于:
2010-03-11
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摘要:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
相关的摘录
knowledge management:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
发表于:
2009-09-04
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摘要:
Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s
the kind of offering every knowledge worker wants to have. (...)
相关的摘录
knowledge management:
Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s
the kind of offering e...
发表于:
2000-10-06
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摘要:
System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card
and a simplified installation user interface. (...)
相关的摘录
knowledge management:
Analysis of HP and Notable Solutions Inc. decision to Integrate Paper Documents Into Microsoft Knowledge
Management and Messaging Applications. ...
发表于:
2000-02-07
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相关的摘录
knowledge management:
... series introduced the need for knowledge management (KM) software applications
as part of a more comprehensive and strategic service management (SSM) suite. ...
发表于:
2009-03-03
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摘要:
Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For
organizations seeking flexible workflow and IT governance capabilities, BEN delivers functionality in the financial services,
health care, government, manufacturing, telecommunicati (...)
相关的摘录
knowledge management:
Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For
organizations seeking ...
发表于:
2006-03-24
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摘要:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
相关的摘录
knowledge management:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
发表于:
2003-10-11
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摘要:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old,
manual system of coordinating activities in a company and (...)
相关的摘录
knowledge management:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now aboli...
发表于:
2005-07-09
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摘要:
Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell
existing Business Intelligence products. TEC takes a look at Hummingbird’s portal strategy and compares it to other vendors
in the corporate portal space. (...)
相关的摘录
knowledge management:
Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell
existing Busines...
发表于:
2001-01-22
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摘要:
Though other software vendors market CPFR tools, Syncra System’s vendor neutrality makes it stand apart. (...)
相关的摘录
knowledge management:
Though other software vendors market CPFR tools, Syncra System’s vendor neutrality makes it stand apart.
发表于:
2000-10-09
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摘要:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled experts. The ability to harness a company’s intellectual property and know-how helps build competitive
advantage. (...)
相关的摘录
knowledge management:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled ex...
发表于:
2007-11-19
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摘要:
What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their
utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly
virtual teams both within and outside the four-walls. (...)
相关的摘录
knowledge management:
What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their
utilization rates has be...
发表于:
2003-12-27
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摘要:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
相关的摘录
knowledge management:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
发表于:
2006-09-13
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摘要:
Lotus announced plans to produce knowledge management software that will help larger businesses become more competitive with
smaller ones in the E-commerce marketplace. (...)
相关的摘录
knowledge management:
Lotus announced plans to produce knowledge management software that will help larger businesses
become more competitive with smaller ones in the E...
发表于:
1999-10-26
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摘要:
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP)
offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists.
DBSP strategists take over where the traditional consult (...)
相关的摘录
knowledge management:
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP)
offerings. Pure plays ha...
发表于:
2000-10-03