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Documents related to » knova


How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

KNOVA:
9/5/2007 4:01:00 PM

The Power of Knowledge -- Knowledge is Power (Part 3) » The TEC Blog


KNOVA: atg, call center, consona, CRM, egain, inquire, instranet, kana, KNOVA, knowledge base, Onyx, RightNow, salesforce.com, SCM, service knowledge management, servigistics, servigistics ssm, skm, ventyx, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-03-2009

Key Tenets of World-class Search and Knowledge Management for Customer Service
The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental bridge between an enterprise and its stakeholders, and the quality of the search experience is a core driver of experiential perceptions. Delivering a powerful search experience builds a brand perceived as responsive, empathetic, and knowledgeable. Sounds good, right? So where do you start?

KNOVA:
9/13/2007 4:40:00 PM

(Forgotten) CRM and ERP Kingdoms in the Making?
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

KNOVA: Active Decisions, Amazon, Amdocs, Amdocs Clarify, Amway Korea, AOL, Aprimo, Art Technology Group, Aspect, AT&T Wireless, ATG, Autonomy, Avaya, AXIS ERP, Bank of America, Battery Ventures VI L.P., Blackberry, BMC Remedy, Business Objects, C3i, Capgemini Technologies, CDC Software, Cimnet Systems ERP, Cingular Wireless, Cisco, CNH, Cognitive Processor, Cognos 8, Concerto Software, Configuration Solutions, Consona Cloud, Consona CM, Consona Corporation, Consona CRM, Consona Customer Management, Consona Enterprise CRM, Consona ERP, Consona Forums, Consona Guided Selling, Consona Knowledge Central.
2/5/2010 10:41:00 AM

CDC Software + Consona = Aptean (Or: New Bottles for Old Wines) » The TEC Blog


KNOVA: TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-08-2012

KANA Software and Ciboodle Join Forces for Customer Experience Perfection » The TEC Blog


KNOVA: BPM, case management, Ciboodle, CRM, custexp, customer service, cx, iqpc 2012, kana, kana sem, kana software, knowledge management, multi channel, Oracle, RightNow, social business, social community, Sword Ciboodle, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-07-2012

Consona’s CEO Clearing the Air (about Compiere) – Part 1 » The TEC Blog


KNOVA: amazon web services, aws, Cloud Computing, compiere, consona, consona crm cloud, CRM, ERP, erp graveyard, foss, IaaS, infor, jorg janke, made2manage, ned lilly, NetSuite, open source, SaaS, xTuple, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-07-2010

Consona’s CEO Clearing the Air (about Compiere) – Part 1 » The TEC Blog


KNOVA: amazon web services, aws, Cloud Computing, compiere, consona, consona crm cloud, CRM, ERP, erp graveyard, foss, IaaS, infor, jorg janke, made2manage, ned lilly, NetSuite, open source, SaaS, xTuple, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-07-2010

Will Servigistics Click on More Service Cylinders? – Part 3 » The TEC Blog


KNOVA: click commerce, click software, ERP, marlin equity, mca solutions, mca spo, Oracle, SAP, service lifecycle management, servigistics, slm, vendavo, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-08-2009

6 Key Elements—A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

KNOVA:
5/10/2007 3:24:00 PM

Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software Program to Use In Your System Merging of CRM and BPM. Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process management (BPM) technologies lack many critical components found in customer relationship management (CRM). However, converging BPM and CRM provides the responsiveness, cost-effectiveness, and manageability to achieve optimal results. The converged approach helps align priorities enterprise-wide, reduce risks, and unblock revenue growth potential.

KNOVA:
5/10/2007 3:31:00 PM

Sword Ciboodle—One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

KNOVA: bpm, business process management, crm, customer relationship management, business process, process management, customer relationship management strategy, customer relationship management software, customer relationship management system, business process management tools, customer relationship management definition, relationship management, sales force, business process analysis, business process improvement, customer relationship software, business process management software, business process management definition, customer relationship management crm, customer relationship, business .
3/20/2012 4:02:00 PM


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