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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » knova


SaaSy Discussions (Part Ia)
Part I of this blog post introduced the common software deployment models and Consona CRM's approach in that regard. To the end of enabling Total Customer

knova  customer data integration [CDI]), KNOVA (i.e., self-service and knowledge management [KM]) and the partnership with Million Handshakes (part of Portrait Software ) for marketing automation. The combination of Onyx and KNOVA allowed Consona to combine service resolution management (SRM, not to be confused with supplier relationship management!) and CRM offering, whereby SRM adds resolution and case management process to core CRM and knowledge management adds context to customer interactions, so that Read More
How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill

knova  KNOVA Supports and Extends Knowledge-centered Support (KCS) Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies. Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

knova  Inc., April 2003 About KNOVA Software KNOVA, a Consona CRM solution, is an intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. KNOVA turns information into a knowledge powerhouse, and delivers it in a user experience that raises the definitions for collaboration and community to new levels. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications helps companies increase revenues, reduce service Read More
CDC Software + Consona = Aptean (Or: New Bottles for Old Wines)
August 2012 started with the announcement of the merger of Consona Corporation and CDC Software under the name Aptean. The new brand, announced on August 7

knova  CRM) with Onyx CRM, Knova knowledge management (KM), SupportSoft , etc. Last but not least, there is Compiere , an open-source distribution ERP, which Consona was grooming as a next-generation cloud ERP platform. Gesundheit ! Read More
Why Employee Performance Management Technology Matters to CEOs
While the board has no business telling management which employee performance management (EPM) system to use, it does have the right to ensure an effective

knova  Employee Performance Management Technology Matters to CEOs Why Employee Performance Management Technology Matters to CEOs If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Halogen Software believes that organizations of all sizes need affordable, automated tools to assess, better understand, and align employee performance with their business strategy. We are still dedicated to providing the most comprehensive, industry leading Read More
Extending SAN Connectivity for Engenio Arrays
The storage industry provides an abundance of white papers discussing the ever-changing data management and retention regulations, the need for business

knova  SAN Connectivity for Engenio Arrays The storage industry provides an abundance of white papers discussing the ever-changing data management and retention regulations, the need for business continuity, and disaster recovery. The core of these data services is the ability to copy, move, and replicate data—locally and far away. Unfortunately, SANs only reach about 10 km. IT managers need to share, protect, and move data much farther than that. Find out how. Read More
3 Questions You Need to Take More Seriously When Adopting Mobile CRM
Most of us use a mobile device for work, and even though we all care about how to maintain and keep these devices safe and running well, there are questions

knova  Questions You Need to Take More Seriously When Adopting Mobile CRM Most of us use a mobile device for work, and even though we all care about how to maintain and keep these devices safe and running well, there are questions that we probably did not consider seriously or decided to deal with later. Though this inactivity may not have serious consequences for each individual, the sum of many small issues can turn into a big problem at the company level. In order to avoid that, you should start looking at Read More
Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability
For years, utilities have seen a growing need to enable a smarter electric grid, promote cleaner power sources, and replace aging structures. These issues came

knova  Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. To help efficiently manage stimulus plans and optimize their outcomes, public sector agencies are turning to the SAP BusinessObjects portfolio of solutions. Join this Webcast to Read More
Project Management Communication: Part 3 of 3
In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to

knova  Management Communication: Part 3 of 3 In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to senior management, as well as justification for projects based on the expected value of each product in its planning stage, and in projects both in progress and completed. What Is Project Portfolio Management? Project portfolio management (PPM) is a resource system that permits an enterprise to collect (or Read More
Web Application Security: The Truth about White Box Testing versus Black Box Testing
Information security managers, quality assurance staff, and developers are faced with the enormous responsibility of keeping Web applications secure from the

knova  Application Security: The Truth about White Box Testing versus Black Box Testing Web Application Security: The Truth about White Box Testing versus Black Box Testing If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cenzic provides software and SaaS solutions for dynamic, black box testing of Web applications to protect your Website against hacker attacks. Source: Cenzic Resources Related to Web Application Security: The Truth about Read More
The Importance of the White Paper and What It Can Do for You
The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before

knova  Importance of the White Paper and What It Can Do for You The white paper —a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before there were computers in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a staple for many technology websites around the Read More
How Can Fashion Companies Benefit from Lean Supply Chains?
Fashion companies need to respond quickly and strategically to major changes occurring in today’s global supply chains.Implementing a lean supply chain

knova  Can Fashion Companies Benefit from Lean Supply Chains? Fashion companies need to respond quickly and strategically to major changes occurring in today’s global supply chains. Implementing a lean supply chain management strategy can enable cost savings and more efficient operations by realigning process according to a demand-driven model. Lean supply chain management uses Web-based technologies to create and maintain dynamic supplier networks. Such networks are able to deliver the highest customer Read More
Tips for Researching Enterprise Solutions
Given the majority of participants in a selection committee are not enterprise software specialists, quality enterprise research on applications is crucial

knova  for Researching Enterprise Solutions Given the majority of participants in a selection committee are not enterprise software specialists, quality enterprise research on applications is crucial. Even if you are employing consultants (with their cute business attire and boxes of love they give during the holidays---my PM brother-in-law once scored a leather jacket, but I digress), it’s still important to be well versed about the solution sets you are considering. Having been an editor at TEC for over Read More
2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

knova  Software Re solutions A new year is upon us and with that, the word “resolution” comes to mind... res-o-l-u-tion – [ rez-uh-loo-shun n] - noun 1. a resolve or determination: to make a firm resolution to do something. 2. the act of resolving or determining upon an action or course of action, method, procedure, etc. 3. the mental state or quality of being resolved or resolute; firmness of purpose. 4. the act or process of resolving or separating into constituent or elementary parts. 5. the Read More

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